America First Credit Union

Category:	Credit Union
Address:	455 E 500 S, Salt Lake City, UT 84111
Phone:	+1 801-966-5553
Site:	americafirst.com
Rating:	3.6
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed

Location

Photos 28

Reviews 14

Ali Fayruz

I was so frustrated with this branch today because of the way they treated me. I’ve been waiting at the drive through to deposit a check and no one bothered to answer my call while they helped the others. Then I had to pull back to the next pole in case the one that I waited at might be broken or something (despite of there is no “out of order” sign) but anyway I pulled back and pressed the call button and still nothing happening. Till I started waving to the tellers who stand behind the window who already were aware I was there then one of them talked to me. I told him that I’ve been waiting for over 15 minutes but that didn’t make him to even say “sorry”.

Joseph Snyder

I have used AFCU since I was a teen. They have consistently made minor mistakes that I have overlooked until now. After notifying their fraud department that I had fraudulent charges on my visa, they assured me the charges would be reversed. The fraud charges were not reversed and a completely legitimate charge was reversed. AFCU has refused to do anything about this mistake, claiming I have to contact the merchants myself and rectify their mistake. As long as you never have to deal with AFCU customer service, they are a great credit union with good services. But I would not trust them to assist me in any financial crisis.

Daniel Urmann

My girlfriend made a mistake on the app with an online check deposit. She went to go fix it and had to talk to the supervisor. The supervisor (Ashley) started blaming and yelling at her and not being understanding that it was a mistake, my girlfriend was there being honest and trying to get everything fixed. Mistakes happen. A good supervisor would appreciate a customer trying to come in trying to fix an issue rather than putting down the customer and making them not want to come back in the future. You guys can do better.

Chris Madsen

I dont know why anyone would want to use any other type of financial institution other than a credit union. This place has always been easy to work with, they are nice and friendly. I did have a problem with my card getting skimmed and they did fix it though they took a bit long to do it. That is the only reason I dont rate them 5 stars.

Tristen Eaton

My experience here was excellent. Just opened up an account and applied for an auto loan. Kimberly went above and beyond, staying an hour past closing time to help us with our loan. She was the best customer service I have ever received at any bank or credit union ever. I felt important as a customer and was very well taken care of.

Kaitlyn McKenna

The loan officer at this branch was amazing. We came in at 5:30 and she stayed until 7 to help us get everything finished. She even called the underwriter to make sure they got it put in asap so we could have a decision before we left. Definitely satisfied with my decision to join this credit union!

Michael Badger

Love AFCU and have only ever had great service at each of the locations I have visited. Have had 4 of 5 of my car loans through them as well as a consolidation loan. I also really like the tech offering on mobile phone and online.

heather borg

I generally like this bank but I went to make a deposit yesterday and while I was counting my money to deposit, the machine ate my card! I think this is very inconvenient and it should of at least beeped at me!

Duncan Cunningham

Who would ever do business with a BANK? This credit union is amazing. They appear to have the best staff around, they are quick, smart and get the job done with people who care about members.

Heather Angell

I go to this branch 2-3 times a week and love it! Everyone is super friendly. Great banking and always an easy in / out experience.

Hailey Spung

Use another America first location. All the tellers here are beyond rude and in no part helpful. Completely unimpressed

Saunsiaray Broussard

The tellers are very friendly and helpful. It feels good to walk in there and to live close to a location.

Troy Lawson

Friendly, amazing service. You are family here.

J W

ATM... located on second floor of harmons.