Goosehead Insurance

Reviews 29

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Dwight Johnson

I,ve had a very bad experience with this company. I needed a new roof on my home and they flat out refused to replace it. they first contacted me via email a year after I purchased my home to inform me that a few shingle needed to be replaced. a pre-existing condition they called it. I then contacted a certified roofer to give me an estimate on replacing the few shingles. He informed me that he did not see any loose shingles, but did noticed that the whole roof had hail damage and needed replacing. I informed my Insurance provider and their first response was (maybe he couldnt see the pre existing condition because of the hail damage). So I filed a claim to replace the roof. They informed me that the whole roof was pre-existing now. I had another issue with my home and they also declinded that claim also. I,ve contacted the Board of Insurance to file a claim. still waiting to hear back from them. next step is a possible Law suit. I did not purchase my home to subject to poor customer service. and a $14,000 out of pocket bill to replace a roof. FYI the home inspector I hired to inspect my home did not find anything wrong with my roof. My insurance also requested a copy of the original Inspection but ruled it out as evidence because the Inspector was standing on a ladder when he did the Inspection.. same inspection the Insurance company did. but I quess it was good enough for them.

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Chase Baker

I was a first time homeowner last year. My mortgage company set me up with Goosehead Insurance. Everything was fine till a month ago and I received a letter in the mail that my policy would not be renewed due to me not allowing an inspection (that I was never made aware of) to be done. I immediately got in the phone to get this fixed. Called in and they stated they would get the inspection ordered and I would be contacted soon for an inspection to be done. It took about 2 weeks and several phone calls before someone came out. A week later I received a phone call stating my policy would not be renewed due to the plumbing in my house. My policy is set to not renew about 5 days later. They told my choices was to replum my house or find a new company. Then I was told that an agent would contact me to go over other companies thay could insure my home 2 days passed and nothing. I am not understanding how a policy was aloud to be signed and gone on for a year before being made aware of an inspection. I have had very little time to find another company. I am very displeased with the service I have received and the unprofessional act of this company.

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Edward Forrest

Very quick and friendly. Was very quick to get us set up and no issues. however, the insurance company that was provided to us has been unprofessional in handling the claim process and even though we opted for extra insurance coverage, somehow there is a nice loophole in there for the benefit of the insurance company that is going to cost me a lot more money than I will ever pay in insurance. Be sure that your sales person does have the interest in your favor and not just selling more insurance so they can get paid. I would not recommend Goosehead Insurance and or National LLoyds Insurance company. They both have COST me more money than they have saved me.

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Wayne S

The highest quote I have ever had for landlord insurance!!! I asked the agent what was the difference between landlord insurance and homeowners insurance and he said "The only difference is that the insurance company will not pay your claim if you are a landlord with a homeowner’s policy". Really!!! Allstate was 1/3 the price and told me that that landlord policy does not carry cost for replacing personal property, it will pay for lost rent if the apartment is damages and under repairs through an insurance claim, etc.

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Megan Bailey

"Amelia went ABOVE AND BEYOND what I would ever expect. Had she not gone the extra mile, I would not have know that my license was SUSPENDED! I could have had a terrible situation had she not helped me contact the right people to clear up the wrong information that was on my file with the DPS. THANK YOU Amelia, you are an INCREDIBLE asset to this company and I wish every customer service experience was like this! How does one clone you?!"

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Buddy Renner

We had an awesome experience with Goosehead when shopping for homeowners and auto insurance. William was extremely accessible through the entire process and saved us a ton overall. He was able to cut my auto insurance rate in half while increasing all of my coverages! Really regret not shopping rates earlier!

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Bryon McMackin

Phil Greger was excellent in helping my family save hundreds on our home and auto with much better coverage from our last provider. Please give them the opportunity to quote, I was suprised to see what different companies are will to do for different family scenarios.

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Sue Green

Had both home and auto with these guys for 2 years......came time to renew the auto, rates had gone up. I called the office, was told my agent would contact me with some options........NEVER HEARD FROM HIM........nope, NOT COOL!

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Jared Clementz

Justin is great. This is an easy decision to make when shopping for a homeowners policy. He really takes care of his clients and only recommends the best. Look no further, this is the real deal!

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Taylor Lindholm

Great group of people to work with. I can say with confidence that Goosehead is committed to customer service and will exceed your expectations for an insurance company.

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Jeff Eddins

"The quick and easy process of adding a vehicle to my policy and the extra mile my agent Heather makes to ensure that I am satisfied and get the most for my money!!"

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Patrick Langston

Great company - its customer service is second to none. Its so easy to add vehicles or change coverage. The agents are always so knowledgeable and helpful.

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Peter Anzollitto

They charge initiation fees, the market is too competitive for that. Why pay substantially more up front for a comparable product? Look elsewhere.

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Jamie Franco

Amy was awesome! Talked me through each product, and I felt I was able to make a sound decision in moving insurance companies.

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Laura Teel

Goosehead was great! They worked very quickly for us and even saved us over $500/yr on our car insurance! Thank You!

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Art Niedosik

"Natalia was great to work with. Very knowledgable, quick and friendly. It was a pleasure to work with her."

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P. Ryan Langston

My agent Ted has always done a fantastic job. Very knowledgeable and excellent customer service.

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Jeffrey Ballowe

They were great. Andrew was easy to work with and gave excellent service and excellent price!

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daniel marin

These guys have great customer service along with great rates.

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Stephen Lundwall

"responsive; helpful; answered questions; got the job done"

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George Dearing

They are good ! George & Josie Dearing Houston,Texas

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Jake Pearce

Great place to work, and good insurance prices

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Teresa Berg

Great agency for all your insurance needs!

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Marybeth Burgess

I’m sharing this because I am FED UP.

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Renata Oliveira

Shellie and her team are fantastic!

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Mercy Thompson

"Amanda Gardiner is great :)"

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Collin Phaup

Goosehead Insurance is #1!

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Anthony Vallarino

Best rates around.

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SF180352 AFG

FYCJ

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