Selene Finance

Reviews 20

MI

Mindie Erb

Selene Finance is the devil. Our mortgage was sold to them with out our permission. We made our house payment on time, we also like to pay 20 extra dollars to our principal which just happens to be the same amount as the late fee. They purposely held our payment past the due date for ten months in a row to collect our extra principal payment as a late fee. We never got this resolved because their customer service flat out denied it. Finally we decided to re-finance to another bank that would not sell our mortgage. They act like a debt collection company with the front of being a mortgage company so they can get away with mortgage insurance on top of home owners insurance, hidden fees, and shady policies. If your mortgage gets sold to this company, re-finance ASAP!

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Kimberly Greene

Worst finance company in the history of EVER! My loan has been paid off for going on 3 months now. I still have not received my escrow check to the tune of over $1300, I have not received a Notice of Satisfaction of the loan nor my 2015 Tax paper. I have been trying since July of 2015 to change my address and they are not competent enough to pull that off. I have jumped through every hoop they have put up and I just want to be done with them. Over the life of the Mortgage every month was a hassel to make the payment. Always issues with their online pay system. If you are thinking of purchasing a home and this finance company is mentioned, DEMAND another unless you want constant aggravation and frustration every month for the next 15-30 years!

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Danielle Durapau

Horrible experience. Tried to get them to work with us when we had a reduction in income. They kept dragging everything out until we had to start all over. Later we tried to do a deed in lieu of foreclosure and they did the same thing and even lied to us about deadline. Was reduced to attempting a short sale with a very short deadline. Once we got a buyer they kept postponing things they had to do to try to make it too late so we would have to foreclose. It took our realtor catching our account person in a lie in emails for them to finally move forward. Now they have taken a month after the short sale and have not closed my account and have not called me back twice about fixing it.

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Roddy Browning

Very shady practices. Do your research on these people. Make sure to tape any conversations you can and keep all of your documents handy. We were offered and paid for a payoff and they reported a foreclosure, then "Fixed" the problem and reported "Paid for less than full balance" I was told by a Ms. Nieves Justice there would be no credit ramifications. WRONG!! We have had to spend hours disputing this through the credit bureau and now are seeking legal help. Would not recommend.

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Alexus K

The company are beyond fraud, bad customer service and horrible ModificAtion. I applied for a Hamp ,got approved and then was told the mortgage would be higher and it will start all over again from 30 years. A hamp modification is supposed to lower your mortgage, not make it more, I filed a complaint, I am so sick of this company!!! I dont understand how my previous mortgage company chose Selene to sell the Loan to!!!!

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Jason Letanosky

Poor customer service, and irresponsible accounting. We have never been late, and have paid months in advance. We paid a large sum once - with a portion to be the normal monthly payment and a larger portion to be applied to principal. They applied ALL to principal - had we not be paying months in advance, we would have been charged late fees due to their inability to read/follow directions on their own mail in slip.

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CA

Casey Grippando

Working as an agent representing a buyer on a foreclosed home I can honestly say these are some of the worst people we have ever worked with. They send contract addendums making demands of a buyer that are BARELY legal ( charging $ 100 a day if closing is delayed, refusing to return EM etc) and appear to be a ruthless and wholly unethical business. Avoid at all costs

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Billy Griffith

They are scammers. Do not fall for their cons and bullying! They are not even authorized to sell or buy real estate . I went to their offices in Houstob and the building is empty. People we need to get together and sue the hell out of this phony company

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Dominick Leone

A national company with one phone number and on one answers it, you just leave voice mails. The phone calls still have not been returned. This truly sucks. I would never borrow from them or do any other business with them.PERIOD!

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Laila Najm

Absolute worst company ever! Made an incredibly difficult time even worse with their incompetence and providing wrong information. Completely unreasonable and unwilling to provide the most basic customer service.

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superwomanincali

This company is the worst that I have ever seen in life. Poor customer service skills and very little knowledge of what they are doing. Calls are rarely returned. One star is too much credit.

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PA

Party Rentals

Awful customer service.. Cashed my money order and did not apply it to my account. Then I resent them another payment and they rejected it since it was not for 2 months.. Stay away if you can!

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IN

Inmotion Consulting

Very good service my aunt was working with Wells Fargo before they transferred over to Selene. It was the best we accomplished a modification and remain happy with them

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DA

Daniel Trujillo

I purposely got hung up on by somebody who did not want to do their job after being on hold for 10 minutes great company to have my mortgage with

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CA

cain pole

Horrible people to deal with trying to get documents for a refinance and they say wait 60 days huh I pay u now where of my service

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cbk9464

This is the worst company I have ever contacted. I have sent payment by Bill pay through my bank and they deny getting them.

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SA

Sarah M

HORRIBLE customer service! Waiting on the overpayment of our mortgage payoff for 4 months now! DO NOT work this company!

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NI

Nina T

They finish paperwork so slow. The company is very inflexible. I feel like I am dealing with the u.s. gov.

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Jay Smith

No help what so ever I would never to business with this company

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Ron Johnson

Low budget

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