Category: | Mortgage Lender |
Address: | 3311 Richmond Ave #329, Houston, TX 77098 |
Phone: | +1 713-528-0333 |
Site: | fairway-homeloans.com |
Rating: | 4.7 |
Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed |
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Shannon Strickler
My husband and I used Fairway Mortgage to finance the purchase of our first home. Although we do not have other experiences to compare to, I was very happy with the service and expediency of the loan process through Fairway. James and Maya at Fairway mortgage were very helpful throughout the process and never showed impatience at any questions we had at random intervals. James actually showed up to the closing meeting at the title company which I really appreciated. There were some clerical type errors in the closing documents that were able to be immediately fixed since he was there in person, instead of having to wait to fax back and forth if we had gone with a bigger bank lender. They were also able to fund the loan in a very quick turnaround time (less than 45 days) without any delays. The loan has since been transferred to another servicer, but I think that is pretty typical and not a big deal to us since the important part was all of the upfront leg work. Thanks Fairway!
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Jason Garcia
James (Jim) Ward is a true professional at what he does. I have not met a harder working mortgage broker to date. Jim was able to find a difficult loan for me (one traditional banks were not able to assist with as I am currently working and living overseas). I was ready to close with time to spare thanks to his efforts and the terms of my loan were better than most lenders were advertising. Further more, Jim was willing to go the extra mile as we had numerous phone conversations outside of normal business hours to ensure my loan was progressing and would ultimately be approved as required. Jim communicates well, and keeps you well informed during the entire loan process. I would recommend Jim without hesitation to anyone looking for any type of home loan and especially to those with unique circumstances. Without a doubt I will consider Jim for future business based on the high level of service he provides, and his clear commitment to excellence.
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DEV MANI
I had a bad luck dealing with this company, they have miscalculated the closing amount, and I am very disappointed on closing, I called the rep. Mr.___ but he said the people from office made a mistake, and they never updated me on the price change. But they said they sent me a email, but I never received it. so I made a cashier check for less amount. And also they have sold my mortgage to different company. not even a month OR FIRST PAYMENT. so what makes so important to review all the results before choosing the mortgage company, which is not going to be your mortgage company not even a month. just for the information brothers and sisters. god only can bless us from this mechanized world. I have learned a lesson just take your time and go with the banks which is stable on the market. And we believe the banks are not going to sell your mortgage to the different mortgage company which have disappointed customers. (I found from review)
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Christina T
I found James (Jim) Ward Fairway Mortgage on Yelp after dealing with 2 other lenders that left me frustrated and disappointed. James has a calm demeanor that made me feel comfortable immediately. This being my first home purchase, he took his time to explain each step of the lending process to me. He was my best advocate throughout the process and was able to work with my busy schedule and me not being around to meet face to face due to my job constraints. He was always available to talk even on weekends and is very responsive to emails He takes his job seriously and I can tell he wants the best for his clients. He had the best cost when I compared to other lenders and he has a guarantee on his costs. I closed today! Thanks to Jim and my team :) A++ would definitely recommend Jim Ward at Fairway!
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Darren Baird
James Ward helped me with a cash-out refinance on my home when my original lender backed out on the day of closing for very unusual and suspect reasons. At a time when my trust of mortgage companies was low, James went out of his way to assist me throughout the whole process. The underwriting process required dozens of documents above and beyond the normal amount, and James was very patient and helpful in explaining what I needed. Working against a tight deadline, James saw to it that the re-finance was pushed through the underwriting process in short order. Furthermore, the interest rate was better than I even thought possible based on shopping at the large banks in the area. I could not have been happier and strongly recommend James Ward for your future lending needs.
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Daniel McEntee
When our pre-approval was lost and our original mortgage lender could not find us another loan due to our unusual circumstances, James stepped in to save the day. He delivered great results, was an expert about what needed to be done, and was amazingly fast, managing to secure us a loan on a very tight time frame (we were already under contract). James also provided his services at an incredibly reasonable rate (we know - we worked with several agents). James is also a friendly person to work with, and he made the application process much more pleasant than it had previously been for us. The next time we need to obtain another loan, we will definitely use him again, and I would highly recommend him to anyone seeking a home loan.
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Gena Reyna
This is our second finance experience with Fairway Mortgage Corporation. Our first time to use Fairway Mortgage was about eight years ago, and our experience was exceptional at that time, so we knew we would be contacting Fairway for any future home financing. We closed on a house in San Antonio in December. Once again, Fairway Mortgage met or exceeded our expectations. The transaction was seamless in every way. The title officer was impressed and remarked that she would like all closing to go so smoothly. We give the credit to Mr. Ward. His communication (electronically and phone calls) was always prompt while guiding us through the process from start to finish. We will and have referred family and friends to Mr. Ward.
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Joya Shukla
James Ward is the epitome of an outstanding lender. His support, attention, proactivenes, customer service, and professionalism were unparalleled. We came to him with less than 17 days to closing after the Oct 2015 lending rules changed, and miraculously he had us funded ahead of our closing date having expedited the appraisal, underwriting, and every other step of the way. He was patient, kind, understanding, and always able to answer any questions we had. James ‘saved’ our sale after we had the big box lender we started our loan work with indicate that they delays in their process would not comply with the contracted date of sale. Many Thanks to James & his team.
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John Dungan
My refinance experience was much less stressful because of James. He thoroughly explained the process and what was needed. He was always available to answer questions and promptly returned calls. His level of customer service exceeded my expectations and that of banks that I had initially asked about refinancing with before finding that their review could take months and also seeing horror stories online about the banks losing information, repeating requests, and delaying closing. My closing with Fairway Independent Mortgage Corporation was convenient, easy, and painless. I am very satisfied and will eagerly refer anyone wanting to refinance to James.
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Andrew A
James & Maya, 6 Star service if I could leave a 6th star. I wanted to let you know that everything went well with the close on Friday and wanted to let you know how much we appreciate all you have done. There was a stark difference with this closing experience compared to our other closing years back in NC. I know there was a lot of work that you did that we don’t see on our end. Your diligence, promptness, and professionalism (and patience with all the questions we had) made this very important and stressful time in our life, much less stressful than anticipated. You have our gratitude, Thank you,
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Jerry Fields
I had the pleasure of working with James and Maya at Fairway and I have to say they lived up to the previous reviews that I read about them James answered any and every question I had about my mortgage application. I had to change my pre approval letter multiple times and James changed it multiple times. This was my first home purchase and plenty of my friends told me how stressful the process is but I can say my personal experience with James and Maya was top notch and would recommend them to anybody. I could go on and on but the price, process, and their great communication is top notch.
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Daniel Andersen
James and Maya were amazing. This was our first house and we had a complicated mortgage (15% down and a jumbo) and they got it done. Dealing with underwriters, appraisers and everyone else involved in the process is not easy and I would recommend having the best team on your side. James and Maya are this team. Always straight forward, no surprise fees, great advice and excellent execution. Our realtor even said he never dealt with a mortgage team that was so quick and responsive. Thanks guys for helping us buy our first house, we will always be thankful!
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Dawn Kemp
By the time USAA told anyone that they had not received the contract we sent to them it was 2 weeks until the close date. They said they could not meet that time frame. Needless to say we called James Ward and he assured us he could get it done one time. James Ward and his team came through and we closed on time!! The other transaction we were working on with James was very smooth, problem free and easy. It was a true pleasure working with him. He is very thorough and professional. I look forward to working with him again. Dawn Kemp Re/Max Westside
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Sarah Ghandour
"Working with Jim is always an honor and privilege. Jim is a person of excellence in the mortgage Industry and has an extreme desire to serve his clients. Jim recently helped a close friend of mine obtain a loan on her home. Her international background surfaced a few challenges along the way. Jim was very professional, knowledgeable and confident to see pass the challenges. He made extreme efforts to help my friend close on her home. Thank you so much Jim! My friend is forever grateful and so very happy in her dream home! Sarah Ghandour"
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Jeroen Pollet
Our experience with James Ward (Jim) of the Fairway Independent Mortgage Corporation was excellent. He arranged our loan well on time and for a competitive price. His personal service and advice exceeded my expectations. As first time home buyers it is quite scary to make this big investment and life-long commitment. I can only do this kind of deals with a person that I can trust 100%, as a person and as a professional. I highly recommend James Ward for everyone who is looking for the best broker/lender in Houston.
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Lindsay Anderson
My husband and I cannot say enough positive things about the experience we had with James Ward and Fairway Independent Mortgage Corporation. We had an absolutely amazing experience with Fairway during our close. We were in a situation which required us to close in an unusually short time frame. Not only was James able to secure financing for us, but he got it done early. Throughout the process, James was incredibly responsive and professional. We will definitely be using him on any future home processes!
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Mohamad Koutrach
I wanted to buy a house and I went with James Ward because he was highly recommended by my agent, unfortunately my experience with him and his team was extremely unpleasant, he disclosed all my loan information to the seller agent and my agent, and the interesting part he never shared these information with me about my loan..!!! He never returned my phone calls or answered my emails, the only time he did when i informed my agent about the lack of communication, then she would call him and then he responded
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Brittany Bonneville
My husband and I were initially working with USAA to establish a home mortgage; however, their timelines were outrageous. After speaking with James, he assured us that the timeline we had set was not only feasible, but he could actually have everything prepared up to a week in advance if we wanted to close earlier. Throughout the entire process James was quick and efficient; he even maintained perfect communication with me and my husband ensuring that we were both kept in the loop at all times.
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Anne Coumont
Thank you James: you were recommended by our realtor and indeed, you definitely met our expectations. You were able to advise and react very quickly and transparently to all the questions we had, which made us feel much more comfortable in the process. For instance, you also provided a credit pre-approvement letter in a few hours, which allowed us to place an offer in timely fashion. We could go through the process remotely, which decreased the impact of life happenings in our jobs.
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Kyandria Edwards
I spoke with James and he asked me to submit an application online which I did. I called him 3 times and sent a few emails so I can send him the required documents. He never responded to any of my emails nor returned any of my calls. I was upset at first but glad in the end he didn’t contact me back because it showed me how he works as a mortgage lender so that’s a huge red flag.My fiancé and I were approved with a major bank for our home loan with a low interest rate. So thank you!