GEICO Insurance Agent

Category:	Insurance Agency
Address:	5609 Rivers Ave, North Charleston, SC 29406
Phone:	+1 843-974-6044
Site:	geico.com
Rating:	4.1
Working:	9AM–5PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–6PM Closed

Location

Photos 3

Reviews 26

A Bigger View Real Talk

PLEASE READ THIS BEFORE YOU DO ANY BUSINESS WITH THESE PEOPLE: THEY WILL MESS YOU UP Stay away from these people at all cost Very dishonest . I went shopping for a new home owner policy after having the same policy for 15 years. The reason was because of a rate increase . After applying for the policy everything seem okay. this was one week before the hurricane Matthew hit our area. During the storm My roof was damaged along with several other homes in my area. At the time I signed up for this new Policy I was still covered under state farm. I contacted a contractor to fix my roof two days after the storm but was told they were back logged because of all the work they were doing. I was told they would put me on there list I contacted three contractors and they all said the same thing. I tried several times to to to the agent who signed me up but only spoke to him once during this whole ordeal . It would always be some lady in the office never the agent. I also told them I wanted them to insure my cars after the policy with State Farm expired. I did sign up with them with the understanding that the new policy would not take effect until the the day after the old policy expired. without any warning or notice they drafted my account two days before they were suppose too which cause other problems. when I called hem about there mistake they blame me for the mistake never taking any responsibility for there mistake. After that situation I told them I would have to reconsider if I wanted to insure my vehicles with there company. A few days late I revived a call from one of there employees not the agent they my homeowners policy was being canceled . I was in a state of shock. when I asked why I was told because someone had come by my house and saw the roof was in dis repairer and my trim needed painting. I then asked them if they did not realized that we had just had a hurricane in our area just a few days before I also advised they that had contacted a contractor and they had several homes ahead of me but they had promised me they would get to the job in a few days. I was told I had tell the 17th of December . I contacted my contractor and told them what as happening and they can out and completed the roof work in one day . They came on the 17 of December I was told to fax them proof of the work so I faxed them a copy of the invoice showing the job was completed with the contact information of the contractor . The contractor advised he would be back to complete the painting of the trim within a week. After faxing the invoice to these people office They called me back and told me the same day 17, December that they had everything they need and I should not worry things are good. On 26, December I was on my way home from visiting my son and daughter for Christmas in Virginia when I received a call the day after Christmas telling me my Policy was canceled I asked to speak with the agent again The employee told me she would have him call me he never did. I then asked way she said the painting was not down. Keep in mind I told these people that the contractor would be finished the painting within a few days. She also said they need photographs of the work which they never said anything about photos before then. I was so upset I sad to the employee Merry Christmas with a mocking attitude at which time I hung up the phone. After thinking through all this I called them back. I asked when was my Policy canceled. The employee stated on 17 December. I was lost for words. I asked he way I was never told my Policy was canceled . She state we sent you a letter telling you. I asked her then why are you calling me to tell me that. I did receive a letter telling me the policy was canceled but that was yesterday 27, December 2016 . So they never advised me I did not have a active policy from the 17th to December 27th. when left me in a very bad position. I will never do business with gecio ever again. It seems this office is on auto pilot

Tammy Richardson

I have been a Geico customer for almost 15 years and when I bought my house, I called the local office here in North Charleston for my home owners insurance. The agent I talked to, Caitlin McNeil was knowledgeable, answered all my questions and got all my insurance needs taken care of in place by our closing date. When the date changed, I just called her and she took care of it for me no problem. Being a first time home owner, she made part of the process less complicated. I appreciate her hard work and I have had a good experience each time I have had to call the office. Frankly I am glad to have a local office I can call and get whatever information I need and know the people there will be as helpful as they can.

Richard Taylor

The agent did not know about wind mitigation. That is a big credit on your homeowners policy. I called the underwriter and discovered I had been overcharged approximately 30% because of the agent not giving a credit for the wind mitigation built into my home. $400 is a lot of money. There was no apology or remorse on the agents part.

robrsc90

I am a local sales person at Rick Hendrick Chevrolet and every time I call this branch for my customers to get insurance it is always the lowest prices and are very fast customer service is AWESOME!!!!!!!! special thanks to Collin who has helped me with every client you guys are GREAt!!!!!!!!!!

feng wei

The just care about charging you. My car was scratched and I reported the accident to police. I had everything at hand. They just said it is none of their business because they just care about insurance fee. RIDICULOUS! I would give you negative score if available

Mariah Smith

Colin had all of my information and explained to me how he could help... I left there with a HUGE smile on my face! I was stressed and worried about this particular issue... but Geico has been a savior for Me!

Cassy

Brittany F. went above and beyond to help me sign up for the Identity Protection plan! Very affordable and a must have. She even showed me the difference between Geico’s plan and LifeLock.

Carmen Chadwick

This is the worst insurace company that I have ever delt with , the only reason I gave them a star is because you have to , to write a review.

robin

Our daughter had a very minor accident and they decided to up our policy 300% what we were paying!!! YES 300%!!! #geicosucks

Colin Earles

Jess Freeman sold me an auto policy and was extremely courteous and knowledgeable. Thumbs up to this office for sure!

Kadeem Drayton

Thank you for helping me with my insurance!!!! Geico you rock!!!! I will send all my friends to you guys!!!!!!

Julian Johnson

Helpful customer service been doing buisness with them for awhile and plan to continue to use them.

Jessica Hughes

So far so good!!! They are taking real good car of my dad and his new car!!

Montez Johnson

More helpful than most insurance company... Come see for yourself

maurice mack

Kaitlin moscoso & yolanda echos were great I love Geico

HENRY VALDES

Very nice and professional. Efficient and detailed.

Patrick Watkins

Come on down and visit the great local branch

Nakia Mitchell

I love them. Very professional and efficient

Goshgar Mikayilov

Best insurance. Quick and easy. Thanks Geico

Lubka Koroteyeva

I been with Geico. Almost 2 years I love it

Ronni Nelson

The insurance agent was great and helpful.

Samantha Youmans

Love the experience. Great rates !

jokermx420

Great service and lovely people.

Keith Jones

Colin Earles was great thanks!

Stephen Krawczyk

Great customer service

Francesca Marie

Terrific

GEICO Insurance Agent

Location

Photos 3

Reviews 26

25 most recent searches

See also other insurance companies: