Crosscountry Mortgage, Inc.

Category:	Mortgage Lender
Address:	6850 Miller Rd, Brecksville, OH 44141
Phone:	+1 440-845-3700
Site:	crosscountrymortgage.com
Rating:	2.7
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed

Location

Photos 31

Reviews 16

Kenneth Hass

Cross Country approved our loan, made us jump through hoops and pay a bunch of debt off including our home which we sold. We were supposed to close on the house we sold and on our new home the same day. When that day arrived we were told we needed to submit more documents to give Cross Country and it would be a couple of days before we could close. We paid off our mortgage, had over $100,000 in equity that we had to deposit in the bank waiting for closing and paid off several small bills to the tune of $16,000. Not to mention we were now homeless. We ended up staying with family for 5 weeks and after jumping through all of Cross Country hoops for 3 more weeks they denied our loan. We both have excellent credit, had a bunch of money to put down and paid off nearly all our debit. I called our local bank and they closed the loan in 2 weeks with a lower rate. We hired an attorney to take care of the legal side of this issue and all the money we ended up wasting due to the poor communication and lack of knowledge from their rep Maura Colette Hagan. Beware if you are considering using this company!!!!

Marissa Scott

This review is not for Crosscountry Mortgage, but for Michael Harrell. He was my original loan processor, and I would recommend that no one use him for his services. My closing date was changed 3 times on the deadline due to the fact that he did not have all of his paperwork together. He waited until the very last minute (2 days or a day from closing) to request things from me, and did an extremely poor job of working with the client. As a result, I was not able to close on my house, because of a lack of care and responsibility. I also worked with Leah who was great the whole way through. This review is the reflection of one person not doing their job; not the company as a whole. I would never work with this person again, or with any company he is associated with. Thank you, Marissa Scott

A Private User

This company sent a letter in the mail to me knowing I am professional business person you would think I would have done a lot more research on this company.however the "sales" team took one over on me they lied about my interest rate when they sent a notary out to my home I was supposed to received cash back it was half of what we discussed! Please be open minded when talking with this company or honestly stay away!!! There great talkers and will bs there way right out any question you ask.hope this helps and there won't be another victim taken.

Elan Blumberg

HORRIBLE and UNPROFESSIONAL!!! If i could give Zero stars I would. Walter L. was incredibly unprofessional. I live in fear knowing they have my vital documents and personal information. No safe portal to transfer information. Called at 11am on a Wednesday and Walter was still sleeping! Too many instances to mention with bad communication, etc.....part of the reason I did not buy this home is directly related to my experience with Cross Country.

faye crawford

I wanted to re-finance and when my original lender did not return my calls, I contacted Cross Country and talked to Christopher Tyre. He is absolutely wonderful. Even though problems arose on my end, he remained professional and helped me reach my goal of re-financing and paying off some debt as well. My house payment went up about $30.00 a month because he got me a lower interest rate. He always returned my calls even on weekends.

Neil Belden

I highly recommend CrossCountry and especially Office Manager Andrew Matkovic and Processor Michelle Carrere. From the first phone call to the settlement on my refinance, Andrew and Michelle provided excellent customer service. No question was too small and I always received a prompt response. From start to finish the loan took just 30 days including an on-site appraisal! Thanks!

Sandy Belle

Mike Stoffer was our loan officer in Canton Ohio. He answered all of our many questions about home buying! He was fast, professional, and very nice. We understood every aspect of the loan/home buying process! Thank you, Mike Stoffer you made home buying a pleasure. He will be the only loan officer we deal with. Recommended him to our friends, coworkers, and relatives.

Arturo Plancarte

This is the worst company to do a refinance. Before you use crosscountry make sure you scope other refinance companies because crosscountry is a horrible company to work with. All this company give you is headaches and nightmares because they lose paperwork or they always said that they never got it. They take forever to do your refinance.

Fred Noble

My experience was great started working with Patrick Anderson in March found first house in the middle of April found out bids was not accepted in May found second home week later, Mr Anderson, together with Your total reality had me closed an in home by June 10th, they were great MY FAMILY THANKS U FOR EVERYTHING. FRED NOBLE

jibbi john

My name is jack willson and i live in florida,beleive me i am paying 5.15 interest rate and after speak with crosscountry mortgage they give me 3.75ir fixed for 30 years and i am happy.Thank you very much Mr Richard Darby,he is top senior Loan Officer in CROSSCOUNTRY MORTGAGE.I love CCM.

Sam Cowan

I did my refinance with CCM and it has been nothing but a headache. My husband is a veteran they have yet to pay my homeowners and they did not pay for the CL-100 letter from the pest control company. Now they are researching to find out what has happened.

Marvette McMinn

Customer Service is definitely Job 1 with Andrew Matkovic and staff. He was always professional, positive, and encouraging as we worked through a complex situation. Thank you for all of your help - you are terrific!

John Soltis

Absolutely the best in the business !! Dave and Karen voytek go above and beyond your expectations! More than professional!

LITE W8

Jennifer Grube was my go too,she made the process easy and fast. A++

Kevin Haas

Terrible customer service from start to close, look elsewhere.

Älex C Huynh

A+