Window World of Des Moines

Reviews 9

JA

Jacob Larsen

So much regret! We hired Window World to replace two large three-piece windows. Should YOU hire Window World? If you can answer yes to one or more of these statements, Windows World will likely live up to your expectations: You like your interior and exterior window frames and sills to be left with big cuts, gouge marks and splinters from the indiscriminate use of hammers, crow bars and sawsalls. You like splintered trim to be reused. You like to see lots and lots of caulk used on the inside of your window frames and trim to try to cover up mistakes and damage. You like replacement trim to be cut up to an inch short and the resulting holes to be filled with globs of caulk. You like exterior trim work to include lots and lots of caulk, sometimes up to half-inch wide beads. You like to see a supervisor point out several faults with the original installation and promise to fix them, but instead try to cover the damage with even more caulk and make things look even worse. You like people to stand you up on the appointments you make with them. You like to be yelled at and called a liar when you politely complain. You like installers to leave broken glass and box cutters behind for your kids to find. You like to use your vacation time to accommodate the 7 appointments it took to get things done right. You like to be quoted one price by the sales person and then get charged extra by the installers – payable on the spot, directly to the installers, not the company, no receipt. You like to work with two installers who resemble a cross between Cheech and Chong and the Marx Brothers, who can’t understand your English, and who ignore you when you point out they are damaging the trim and frames. You like to see the pity in the eyes of your handyman friends and neighbors who see the installation and ask you questions such as “But why didn’t they…?” and “Why on Earth did they…?” The resolution to our problems only came at the 5th through 7th visits, when a new supervisor came out and spent hours fixing things. The outside of one window frame and sill looked so bad he offered to wrap it in metal sheeting for free. It was obviously easier than to try and fix all the damage. True to form, they didn’t caulk the top edge above the drip edge. I had to do that myself, so water wouldn’t run down the siding and in behind the wrap and ruin the window frame. In the end, Window World of Des Moines did the work I paid for and gave me a $60 discount on the $120 extra charged by the installers. However, working with them was about as pleasant as a double root canal and I will never, ever hire Window World again for anything. They initially managed to make a $1700 installation look much worse than the other 60+ year old windows in our starter home. Even if it now looks acceptable it left my wife and I incredibly frustrated with their lack of customer service and professionalism and our wasted vacation time. Do yourself a favor and pick an installer who can show you good references, even if you pay a bit more. The aggravation with Window World simply isn’t worth it! 29-3-17 UPDATE: Latches are coming loose on the windows - screws are backing out of the frames on 3 of 7 latches. They have been opened and closed less than 20 times...

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MA

Mark Nevils

This experience has been laughable at best. I am a property owner in Altoona, IA. I worked with Brian Oselette at the store to place an order back in October of 2015 - it was NOT UNTIL APRIL 2016 that the window was finally correctly installed and delivered. We originally reached out in late October about the situation, it has now taken 6 months to replace a window. My understanding is there were some issues with the wrong size coming from the manufacturer, their team had to come out to the property twice to measure, etc. However, those reasons still add up to use having a plywood covered window through the Iowa winter for half a year! After everything, I received an invoice for the remaining charges on the account with no apologies or explanations, and after emails and calls that have led to no resolutions, discounts or any sort of compensation for the poor experience, I URGE YOU TO NEVER TRUST YOUR BUSINESS WITH THIS COMPANY. I was promised calls from the owner that never came, I gave them multiple opportunities in good faith to make this right, but after no interest from anyone at the company, the result is this review.

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KE

Kelli King

We have used Window world on 2 houses. Our first experience was great but this time is aweful! They quoted a price cheaper than another company so went went with them again. The windows were weeks late and took two days to install. They ordered 1 window incorrectly and the installation people we terrible. I have dirty hand prints on my trim and windows, and walls. They also added unfinished wood quarter round on the inside. This was not something we were told would be done and it was brown against our WHITE trim! We have now be calling for months trying to get the new window that they ordered wrong and to replace the quarter round to white. My husband has had to make multiple calls and they never seem to know what the situation is! This has been a very frustrating experience and I do not recommend them. I was going to post on their Facebook page but they apprently took their page down after too many complaints! Go elsewhere and maybe pay a little more.

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CH

Christophe Frankiewicz

After having consulted several companies for the installation of 17 new windows, I decided to go with Window World (they were cheaper and with similar window quality + Zach (the sales person) was very friendly and professional). Indeed, because of these factors, you will have to wait a bit for the installation to start (we had to wait about 3 months) BUT the installation went very well. The windows are as advertised and were correctly installed. I thank the contractor (Luis I believe) for his professional expertise: We had to open a hole in the wall for a window, he recommended not to because the opening would be too small (the structure of the wall plus a chimney preventing a correct installation). Zach came and discussed with him, the order was modified afterwards and the rest of the installation went well ! I recommend Window World.

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BR

Brad Ortmeier

Joke of a company. They should just close their doors in Des Moines. Management is terrible and noone takes accountability. Took over 6 months to get windows put in. Had to repeatedly call them. Cheap materials and construction of windows. I would not even give them a 1 rating but this panel does not give me a choice. Being a business owner myself I would not recommend them to anyone.

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A

A Private User

Price always equals quality, i should have remembered when ;purchasing the 10 windows this fall. These would be ok since going to sell this spring, but for long term will consider other options next time.

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RA

Raymond Lenox

Zachary was great to work with. I loved how the process worked and I love my new windows and doors. They are the best company to work with by far.

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BR

Bryan Chance

I love my new window and doors. Thank you Zachary and Window World you guys do a fantastic job!

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MI

mike ubaldo

Way over priced 4800 for one door crazy I got the same door at Lowes for 4200 less

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