Preferred Medical Plan, Inc

Category:	Health Insurance Agency
Address:	4950 SW 8th St, Coral Gables, FL 33134
Phone:	+1 305-447-8373
Site:	pmphmo.com
Rating:	1.6
Working:	8:30AM–4PM 8:30AM–4PM 8:30AM–4PM 8:30AM–4PM 8:30AM–4PM Closed Closed

Location

Photos 1

Reviews 41

Brando

So after enrolling, we needed to know what doctor to go to. Well we called their customer service and we were transferred to different people multiple times, at the end they said we will call you back, but never called back. I now have some questions about my coverage, so I called them because I could find the answer in their website. I was transferred a lot of times again some time they even hang up on me and I had to call back, as soon as I mentioned coverage they were "oh hold on", next thing I know I was being transferred, at the end they took my info because they will cal me back with the answer in the afternoon ( I was calling at 10 am), and never got a call back. The worst customer service ever!!!!! I posted the complain and questions on their Facebook page and my comments were deleted and they disabled commenting and posting on their page. Lets see if they delete this one,

DVV V

Stay away. We chose a family plan with them since they were the cheapest with the best options with Obamacare. Bad decision! Stay away. They are a horrible company. I signed up on April 1st. Contacted them the third week of April since the plan was starting on May 1st. I was waiting for the information, insurance cards, etc. They told me the had the wrong address and sent it again. Over 2 months after, I never got anything. A neurologist in their network did not have an appoint to see my daughter until December (we called in May) Their supervisor told my wife she was going to find another doctor and she was going to call her back.. That never happened. Called the Healthcare program and cancelled. Please, please stay away from them. They should be taken out of business by the state. DO NOT SIGN UP WITH THIS COMPANY.

Sofia Reviewer

This insurance is a joke. Why does it even exist? If you are in open enrollment period, PLEASE, choose any other insurance but this one. I am pregnant and cannot find a OBGYN who is willing to see me. No doctor is taking this insurance in a big city like Miami. The customer service is rude and useless. Their website with provider/doctor list is deceiving; 99% of all listed physicians do not take this insurance, most of the phone numbers and addresses are inaccurate.. By all means, avoid this headache. I choose this insurance to keep my primary care I had at the time, however, 3 months later she refused to deal with this insurance; so I am stuck now with it for another 4 months!!!! I hate preferred!!!! Noone can even defend them, they do not deserve 2 star rating. They do not even deserve 1 star!

Susy Baez

I want to make it clear in this review that this company is a real shit no one answers the phone and on top they charge money from the policy and never get aver any medical card tengannn care is a fake company and ladronaaaaa not approach it and we have to unirno and make a collective complaint to return our money and stop estafaaaaa !!!!!!!!!!

Hardik Toliya

Hi Everyone , Subject Name : No one is responsible and No one is taking responsibility. No reason for delay . I have tried to call customer service as well as supervisor in Preferred medical plan but they are transferring my call to one department to another and also cut my phone call , I have sent back claim in the month 04/01/2015 but after 10 months it is still in process and no one is responsible and take responsibility. No reason for delay . No one is giving complain email ID and fax number . I can not understand how to deal with this Preferred medical plan. This insurance has wasted my lot of time last couple of weeks , Need take necessary action on it. I am selecting one start because I have to post this writing

JOSE NOY

WHAT A NIGTMARE!!! THIS INEFFICIENT COMPANY RIVALS FIRST PLACE WITH THE CRAPPIEST INSURANCE COMPANY SOUTH OF THE BORDER. WHATEVER YOU DO, DO NOT SIGN UP WITH THEM. I signed up with this fiasco of a company through Obamacare 2 months ago and, after taking my money (they are good at that), I have not yet received anything, but the authorization form for drawing my premium directly. Good luck in trying to get that from me! I have spend HOURS trying to talk to them on the phone and I have succeeded only ONCE. The representative that time advised they will send the insurance cards. That was 3 weeks ago and I am still waiting. However, my wait is ended. I am switching companies, after loosing a lot of money!!!

Hazel Polanco

Attention to the central Crappy, you serve with an arrogance and last but not least they give you wrong information you ask your doctors and clinics and give you wrong information when you call the number you get is that it is wrong .... super bad care. Not sure anyone recommend this ....

Rich Ard

I was with them, but when reviewing my plan I realized as a single guy with no problems, the $500/month had one glitch - if I went for an emergency, I would have to pay 30% of the costs, for as long as the illness I was entered for, persisted. So, if it was the heart, than for my entire life, all emergency room costs associated with that heart condition would be covered only for 70%, with no cap at all! of course, one can have a $300K bill for something serious that is ongoing. Hence, I am glad I canceled and glad Obamacare provides options for those worst case scenarios - and worst case is why I have insurance.

Brian Pearce

Everyone here is not lying how AWFUL this insurance is. EVERY single time i refill my prescription (same one) the pharmacy says the insurance needs authorization. So i have to spend three days having to call preferred to get them to authorize it. I also need to go see an endocrinologist and the ones that they had on record all dropped preferred and so they had to find me another one. After a week, i got a new one but it will be four months before he will see me. DO NOT USE PREFERRED MEDICAL!!!!!!!!!!!!!!!! THIS IS CRIMINAL THE HOOPS YOU HAVE TO JUMP THROUGH TO GET CARE IF YOU CAN GET THEM ON THE PHONE.

Adrian rodriguez

The worst costumer service in the world !!!!!!! ll I have been for almost a month without insurance because I have no information on where to pay my monthly payment, nobody answers the phone, thanks for this service, the worst company ever !!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!

Cruz Arrechea

Worst Customer service attention ever!!!!! I been trying to contact someone to find out about a health provider and is either no answer what so ever or they take the message and they say they will call later What the f????? I Have been trying to contact someone since last week. I already paid for the insurance and I want to affiliate with some other company so bad!!! If you still did not decide dont go with them!! Worst customer service attention ever! You should be ashame to charge that quote and not being able to provide a fair service!

HUMBERTO VALLADARES

the customer services is horrible. for the pass three weeks I am trying to get in touch with them over the phone, calling 4 or 5 times daily and when someone answer the phone, they tell me they are going to call me back and I am still waiting for the call. right now I am trying to contact them and I had being in the phone on hold for 48 minutes. keep away from this insurance provider

splashcandy23

Its the worse decision I could had make in my life, horrible customers service, I had automatic payments, I need to be calling the company every month to draw the money of my account, and after they take 3 times the amount out of my account at once, next thing I know they want to cancel my policy due missed payment, when I read the letter I said to myself, are kidding me????

roger silver

Was a little late on payment, since did not have the funds, went to Doctor and service was denied, now they are still getting $600 plus from the federal government but had no coverage, so when I was able to make the payments I asked that an adjustment was made since I did not have coverage, ohh no they want me to pay it even if no coverage. I will not pay them.

Claire Heskiel

Worst customer service ever! They never answer the phone, put you on hold forever with an ironic message: "your call is important to us". If you get a chance to talk to someone, they will obviously transfer you to another service and then you will end up disconnected. They probably forgot they are a medical insurance which happens to deal with emergencies.

A Private User

I have been a member of preferred medical plan for over 10 years. My primary care physician office is very helpful, their maternity coverage is affordable, and the premiums; in comparison to other insurances, are currently and always have been the most affordable. I would recommend preferred medical plan to family and friends for medical coverage.

Jose Perez

Terrible customer service. Secondly, they did not charge the account for three months and told me i had to pay it all at once. Its their fault why do i have to pay if its direct payment! Third, i was without insurance for 11 months apparently now i have to pay a fine because of their incompetence. Never go here. Find yourself something better.

Melissa Ramos

WORST INSURANCE COMPANY EVER!!!!!!!! THEY KEEP YOU ON HOLD FOREVER!!!! THEY ALWAYS HAVE AN EXCUSE AS TO WHY THEY CAN NOT HELP YOU!!!!! TO GET AN AUTHORIZATION IT CAN TAKE FOREVER!!!!!!! THEY DO NOT CARE ABOUT YOU!!! I WOULD NEVER EVER RECOMMEND THIS INSURANCE TO ANY ONE!!!! RUN AWAY FROM THIS COMPANY!!!!!!! BIGGEST NIGHTMARE!!!!!!

Luna Jacob

Never had such a bad experience with insurance co! im from CT and im use to good excellent customer service, but it seems everything in miami dade is slow service and this the customer service is the worst !!!!!!!! I mean you cant ask much from a free insurance, but i rather pay a little more and get a better insurance company.

Fair C

I don’t agree with Julie; but, let’s say she is right. Your comment about the CEO is VERY RUDE!!!!! You don’t know that family, their children, those that suffered for the loss. Nobody deserves to die. You are very insensitive, I don’t have any respect for someone like you...

Susana Chaves

They are lost there. I am waiting for a refund from them and every time I call they say something different and it been a month. The supervisor told me he was going to call me and I am still waiting for his call back. Sorry but not recommended

A Private User

Preferred Medical has been my insurance for the past 2 years. I really couldnt be happier. The doctors on the plan are very knowledgable and pleasant. Their customer service is great! I have never been dissapointed when ive had to call them.

GUSTAVO J Mora

NO EVEN GET A ONE STAR , WORSE SERVICE EVER, NO CLOSER MEDICAL CENTER THEY ONLY THING ON SW OR AVENTURA, THERE IS NOT MORE PEOPLE IN MIAMI? CUSTOMER SERVICES IS AMAZING , EVERYONE GOT A OWN CRITERIA, BUT ONE IS DIFFERENCE FORM ANOTHER ONE.

Christopher Morales

Preferred Medical has been my insurance for the past month. I really couldnt be happier. The doctors on the plan are very knowledgable and pleasant. Their customer service is great! I have never been dissapointed when ive had to call them.

Amanda Howard

I live in Miami, FL, and I cannot find ANY Specialists in Miami-Dade, Broward, or Monroe Counties who will see me with this insurance, and only ONE Family Doctor that will take this plan!!! I highly recommend choosing another plan.

Marisol Soula

Rating is 0 I could not agree more with all the reviews, I do not know how they are still in business. Nobody in that company seems to know what they are doing, worse customer service in town or should I say the nation.

Irene Aruca

Preferred Medical Plan is a great insurance company and claims are paid promptly. Also, the customer service is very efficient specially with Gladys Perez, she is wonderful.

Paul Bazile

has to be the worst insurance company ever. They are so horrible, no way to search for providers online, nobody knows whats going on sometimes. just terrible!

A Private User

Preferred Medical Plan has the worst customer service, rude and unprofessional, at the "clinics", you wait for hours and you never see a doctor.

Maely Planas

WORST INSURANCE EVERRRRRRRRRRRRRRRRRRRRRRRRRR! NEVER EVER EVER GET THIS INSURANCE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Juan Pallais

Shame on this Company, what is in their mind when they read these reviews .....Everything Sucks in this company, Period!!

Yeska Aguilar

Awful, they should be reported to Obama Care, they are getting paid good and doing an awful job providing services.....

Edward Toribio

Everyone wanted Obama...thank you preferred medical plan you did a HORRIBLE job! ;)

Matilde Nankivil

I called them multiple times and either no one answers or they hang up on me.

Daniel Altabas

This costumer service was the worst experience of my life!!!!!!!!!!!

Giovanni Leon

Great service. Love the company. I am VERY happy with my insurence

A Private User

This is the worst insurance.. the staff is incompetent and rude.

Roy Hernandez

DONT YOU DARE TAKE THIS INSURANCE...WORST INSURANCE>>STAY AWAY

Margarita Mills

Thank You for the good years. Hope that you come back!!!!!!!

John Ramirez

PMP Has the best customer service I have ever experienced

adriana

NEGATIVE never answer the phone incompetent company

Preferred Medical Plan, Inc

Location

Photos 1

Reviews 41

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