|Address:||280 Center St, Orem, UT 84057|
Elevate Home Warranty has provided shockingly poor customer service for my family. I contacted Elevate three weeks ago to inform them that our home’s AC unit was not working. It took them four days to send out a contractor. When the contractor finally showed up, he claimed he was from a company called “Extraordin-Aire” (Google that name in Utah, my friends – it simply does NOT exist). After fiddling around with our AC unit for 15 minutes, he told us that the unit was 30 years old – so old that his tools couldn’t fix it. He told us that his company would be back to replace the unit in two or three days. Well, two or three days passed… nobody ever called, nobody ever came. I’ve naturally tried to contact the company myself, but they’re invisible. They have no presence whatsoever online that I can find. All I’ve received in response from Elevate is a bunch of shoulder shrugging and empty apologies. Go elsewhere for your own home warranty needs, my friends. For your own good.
Our AC went out last Wednesday night when it was 102. Luckily, we had renewed our home warranty and called Elevate. They went above and beyond to find a technician who could come out the following day. He did and sure enough, we needed a new unit. By Friday morning, Elevate had a portable unit delivered as a temporary fix, ordered a new unit and a tech arrived by 1 pm to install it. Our home warranty covered everything--new AC unit and service calls--with no hassles or arguments. The repair company they used was professional and got the job done. Never thought owning a home warranty could be so beneficial--this was a lifesaver. Thank you, Elevate, for outstanding customer service. This is an awesome company, with professional and caring people.
December 2016: Recently bought a home which included the elevate home warranty. After moving in we found fish gravel in the disposal, no water to the fridge, and leaky and malfunctioning showers. We did have a home inspection but these items were not fixed. Elevate refused to cover everything except for the showers, and for those told me that I would need to pay for the initial diagnostic. I ended up fixing the issues by myself and with my own money. The warranty is not worth the paper its written on. August 2017 Our furnace fan broke and I contacted them again. They were very accommodating. They scheduled the technician and the only thing I had to pay was the initial diagnostic fee. This time it paid off.
As a busy real estate professional, I have used Elevate Home Warranty for over a year now (almost exclusively) with all my clients. There have been a few occasions where my clients needed to utilize these service shortly after closing. Corey Zimmerman at Elevate Home Warranty went above and beyond the call of duty to service these claims in a swift, fair manner and all with a smile. We were pleased in each case that Elevate delivered everything they promised and more. I would highly recommend this company and their service to anyone in need of a solid home warranty service.
Being an AC and Heating company, we work with a lot of home warranties. Elevate home warranty is the easiest, simplest, and most friendly to work with. They have happy customers who get the service they need. We would recommend Elevate Home Warranty to anyone looking for a home warranty to trust with their home. Honestly Elevate has the quickest turnaround time with their approval process. They actually get things fixed and in turn have happy customers. If you are looking for a home warranty we would absolutely recommend Elevate Home Warranty. - Best HVAC
Kate...or maybe it was Katie, who fielded my call today, 6/21/17 should get a promotion. She was exceptional. As a property manager in Southern Utah, I dread calling home warranties. This was the first time I have felt like I got decent service. (regardless of the company) Really Kate gave exceptional service. Hats off to her. I will recommend my new owners to work with Elevate due to this (my only) positive experience with a home warranty. Lets hope they keep up the good work!
I have Elevate home warranty on my personal home and have been happy with the work they have done. I am also a realtor and recommend these home warranties to all of my clients. I love working with their marketer Stacy Bernal. She is always smiling and happy and I consider her a friend. I always choose the $425 warranty so I can add the washer, dryer and refrigerator and the service fee is just $60. It gives you peace of mind.
I have had this warranty for 6 months...have called them twice to no satisfaction. .they are to cover garage door springs and rails, but uf the door falls off they will not even cover that part of a new door. ...paid by owner 2nd a furnace issue. ..oh it has to be their contractor, ....its cold. ...and they have to contact them ....called my own trusted company. ..another paid by owner. .. they were not willing to help at all
I have been a client of Elevate for over a year and I have always had 100% positive experiences with Elevate. The website is easy to use. I always receive a live person if I call in. If I have any questions as to what and if something is covered, I get a straight up answer from them. The team is professional and super friendly and I will continue to refer my friends, family and clients to Elevate for years to come.
I have been a home inspector for 20+ years and anytime I feel uncomfortable with the remaining life of components in a home, I always recommend they give Stacy Bernal at Elevate and get a home warranty. Always professional, always helpful, always the best call they can make. Todd Strong Check Mark Inspections
These guys have been great to my family and me. They have been prompt, friendly, and have explained things well. They paid what they said they would pay without hesitation and have altogether been fantastic to work with. Seriously fantastic service.
Elevate is the best, local home warranty company! They have amazing customer service and have the most knowledgeable reps. They always take care of us when we need anything at all. Definitely recommend! Jody Baird Mountain View Title and Escrow
Wow! Super impressed with the leadership of this company. They are growing and I see why. Fantastic business model. They return phone calls and manage details with excellence. I refer them whenever I can. Thanks Elevate Home Warranty!
Elevate is easy to work with and have great response times when ordering a Home warranty. I always look forward to working with Stacy Bernal (sale rep). She always makes my transactions go so smoothly! Thanks Elevate & Stacy!
This is the best company ever. The customer service is so personal and they ALWAYS answer the phone. I always get to talk to a live person who is willing to go the extra mile to help me! I would for sure use them again!
They sent a tech out and did not make the repairs the tech recommended because my warranty was to expire in two weeks. I would not recommend this home warranty company.
Above and beyond! The personal service and attention given by the staff to help me get the issues solved... I give them two thumbs up and 5 stars. Thank you Elevate!
Great company to work for. Having been with them for a few years, we do all we can to help "Elevate" peoples lives.
Best home warranty company around! They went above and beyond when I got my home and have amazing rates