AAA Annapolis Car Care Insurance Travel Center

Category:	Auto Insurance Agency
Address:	2054 Somerville Rd, Annapolis, MD 21401
Phone:	+1 410-757-7400
Site:	midatlantic.aaa.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 8AM–5PM Closed

Location

Photos 9

Reviews 19

Jim Demers

I will start by saying that I own a service company where we have to drive our service vans to restaurants to make needed repairs. That being said, when one of our trucks goes down with a service problem, we are hurting. When I purchase the vehicles, I expected the Dealers to accommodate us a little better than make an appointment for 3 days later while my truck gets towed to their lot and sits. This has happened too many times lately even for an oil change ! Two weeks ago, one of our trucks blew the power steering pump. Again, Dealer says 3 day back up. After researching for another shop to do our repairs, I called and talked to Adrian at AAA Annapolis location. He immediately told me to get the van towed there that evening and the next morning they would complete. Next day, job completed and a very happy customer. One week ago, that same van had the fuel pump go out. Again, Dealer says 3 day backup. Called Adrian again and this was on a Friday. We had the van towed to their shop and by Saturday afternoon, the van was completed. Honestly, If you are looking for a service repair facility that actually cares about their customers, YOU MUST CALL ADRIAN AT AAA.

Shannon Mount

ALWAYS get a second opinion! Ask for the itemized receipt of what they want to do. I went in for an oil change and they tried to tell mey brake system was completely destroyed. They quoted me $1200 to fix it. I called around and the next highest estimate to do everything they said was about $750. I took it someplace else to get this done, and the mechanic said my brakes are fine, they look almost new! I will NOT be renewing membership with AAA, this was an attempt to rip me off and was completely unacceptable. UPDATE: I tried calling the customer service line as instructed. I left a message and never heard back from them. This was over a month ago. I sent an email, which was also ignored. Please do NOT go to this place!!!!

Apryl Reese

BEWARE!! Terrible terrible TERRIBLE customer service from the car care center. I have NEVER complained about any mechanic but this place was beyond a terrible experience and I HIGHLY suggest you never even step foot in there! The manager was awful and just told you what you wanted to hear, until I got the bill and the brand new brakes were completely RUSTED and still grinding and they had to replace them for a second time in 2 weeks. Its a shame that AAA has a place like this still in business! UPDATE - Turns out, they NEVER even replaced the calipers that we paid for! WORST AND MOST UNTRUSTWORTHY COMPANY EVER!

Manuel Vázquez

I usually take my two cars to the dealership for oil change and tire rotation. When they recommend other services, I always bring my cars here (AAA). Personnel is knowledgeable and polite, reasonable prices (50% less than the dealership), job is done in a timely manner and they have shuttle service. I would definitely recommend this place.

Christopher Falkenhagen

Every time I visit this location, I get outstanding service from Adrien Sharp and Tee Parker!! They are great guys and do magnificent work. I really trust them and feel better behind the wheel because of these two outstanding professionals!!!

Donald Johnson

I went in to have my car fix n came out with a blown engine n finger prints all on inside of my car!!! Never again for me but if you try them Ask HOW LONG HAVE YOU BEEN DOING THIS KIND OF WORK!!!

Brad Wood

If you are a AAA member and you need anything, this is the place to go. Very nice facility and even nicer staff. Full service, including tag and title services.

Charlotte Chaney

I have repeatedly been extremely impressed with this AAA location. I highly recommend it for various services. Personal, local and sincere.

Darlene Mitchell

Long wait though I had an appointment. It took about 40 minutes to receive the check cost estimate for the repairs they said I needed.

Lorna Wyatt

If you want the perfect trip with little effort, go to AAA. We have used them many times and have enjoyed every trip.

Zach Reeves

Visited this store for an international driving permit - super friendly and efficient staff!

Amanda Fry

Always helpful employees, incredible resources, attached auto maintenance shop, clean store.

Darren Towers

Very helpful and friendly. Gave me a good price on tires. Saturday and Sunday hours.