Universal North America

Reviews 11

HA

Hazel Fondo

Unreal my issues with this company . My home had a water leak, we clean it up and pulled the floor up only to find black mold in the house. I called and file a claim and you think due to the issue of the black mold this would be a case of urgency, Since had to go and stay with my daughter out of state. I call the adjuster and he advised it still may be another 5 to 7 business days, only to know the black mold will get worse. I am a 78 yr old women who has limited resources and my daughter is trying to help me all from Florida, and they want to another 5 to seven days to let it get worse. I asked the adjuster about having A company come in to clean it up and he said yes, but he could not guarantee the invoicing to be covered until he gets the inspection back no coverages can be spoke about.. So my house has to sit another 5 to seven business day with mold growing in it. Or my son In law has to go up there and try to kill the black mold .. Are you kidding me?? very disappointed in this company. not very responsive to getting issues taken care of.

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Kevin Costello

One of the worst insurance companies you can be involved with. Take my advice and go with a mainstream insurance company like Nationwide or Allstate. Universal will try and find every way possible to get out of paying out on a claim! They will continue sending out different adjusters until they find one that will document the claim as something other than damage that should be covered by them. I will be dropping them as fast as I can get a quote from another insurance company.

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Tom Medlin

I see the terrible reviews and suspect the bad reviews come from people that purchased the policy without input from a local agent and thus received no assistance when it came time for claim. MOT- moment of truth is when the rubber hits the road. Purchase from a local agent that can help when a problem arises. I have a number of customers with this homeowner policy and have never had a situation that was not resolved.

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Sandy Cook

Customer service is terrible. I called to check on my claim since I saw on the website there was no record of a claim on my account. The person I talked to (Rosalyn?) did not seem to be very concerned at all. She did not ask what my name was or even offer to look up my account. Just said it could be a few weeks and ended the conversation. She did not seem to care one way or the other. Very disappointed!!!!!

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Jay Ro

The worst home owners insurance there is. They will lowball any claim and make you so depressed you will regret not getting a big name insurance company. Please ,please save yourself the trouble they faithfully take your money each month, but leave you out to dry when you need them. We are very disappointed. We should have listened to the reviews but too late.

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Marsha Lane

I have used Universal North America for both personal and professional use, and I have had great service all around. I would recommend Universal to anyone looking to save money without sacrificing customer service.

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Ray Brouillette

Have been very happy. Saved over $200 on my home. Have been with another company over 15 years. Agent was great, customer service people were very helpfull at Universal when I called to ask a question.

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Reginald Wright

I have placed about 100 of my clients with this company and have had nothing but great reviews and happy clients. Very glad to be able have Universal North America as an option.

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Andy xxx

WORST COMPANY I HAVE EVER I HAD DEALINGS WITH! FIND SOMEONE ELSE! RUDE, AND WILL DO ANYTHING THEY CAN NOT TO COVER YOU! AGAIN, DO NOT DEAL WITH THIS COMPANY!!

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TO

Todd

Saved me a lot of money, great rates. I was able to get everything done in one call.

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Rachael Strawn

I had a really good adjuster

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