AAA Dublin

Category:	Auto Insurance Agency
Address:	4460 Tassajara Rd b, Dublin, CA 94568
Phone:	+1 925-479-7840
Site:	calstate.aaa.com
Rating:	3.3
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM Closed

Location

Photos 12

Reviews 23

Karen V Chin

Only AAA office in the Tri-Valley area open on Saturdays (wonderful for M-F working people). Been a member for years. Friendly, helpful staff. Their DMV Services for members is a major timesaver! Able to take care of my DMV issues (change of address for a car registration and payment) in 15 minutes, including waiting in line than I had to take time off work to make a DMV appointment or to show up at the DMV and wait during the week. Besides having a travel agency, their AAA state travel guide books for the asking, there was also a cheerful customer service rep ready to give free auto and home insurance quotes. Able to get a quick re-evaluation of my policies all within the 30 mins I was there initially to take care of my DMV registration. She even reminded us of their free car seat inspection lesson appointments - a licensed car seat inspector will teach you one-on-one how to properly install your infant/kid car seat in your car. Great A/C blasting while waiting during this very hot summer too.

Hillary Hodge

I called emergency road service when I got a flat tire around 5 pm on a weekday on Santa Rita Rd. I was told it would be 45 minutes. After an hour I called back and was told another 45 minutes. This went on until 8:30, 3.5 hours, I was told numerous times, "another 45 minutes". So here I am left in my car on the side of the road in the dark with my 6 year old in the car with me. I called up one last time at 8:30 and I demanded to know why I was being pushed off for other people, as it truly seems impossible that the que of 2 people could take that long. At that point I told them to forget it, and I got out, unloaded the car, got out the included jack and changed my tire for the spare from the trunk. I should have done that at 5 pm. I was so disgusted I have seriously considered not continuing with service.

Leah B

I had no problems with my insurance and AAA services, but when we added my husband to my insurance we had nothing but trouble. Billing issues were always fixed and we were always assured that everything was straightened out, we chose auto pay and chose to make one payment a year, every year we had a problem. We finally cancelled our auto insurance it got to be too much hassle and they were not big on customer service. If you go into this location to use the DMV services be prepared to wait there is usually a line. I think if they are going to have people wait like that they might as well get a number tab machine and let people sit while they wait. Now the AAA towing service is great!

Chuck Rasbold

Contacting the Dublin office via phone for insurance needs is difficult at best. Calls are typically unanswered locally, then eventually routed to a Call Center. The Call Center staff, to their credit, are very eager to please, but tell me that certain quotation tasks must be handled by the branch agents. One is then left waiting for a return call from a nameless branch agent, who manage to phone at unexpected times. If the return call can not be taken, go back to square one.

Louis West

Had same experience as a previous reviewer. Have handled most of my needs over the last few years on the 1-800 number with few problems. But once I had an issue that could "only be handled by a local agent" the problems began.....contacted an agent in the Dublin office by phone and told my situation. Followed up with an email and all my information and.....crickets.

Mehran Adnani

35 years AAA member, first time at this office. Totally disappointed by the reception I received at the door. They should have someone more pleasant and welcoming at the door, instead of this rude woman. I left without going inside.

Nagender Malladi

I just moved to Dublin and visited this office, i had a good response and Jyoti Sharma was very quick in doing the policy work. i have been with AAA only for couple of years and the experience is hassle free and customer friendly.

Leonard Rhone

Nice office and friendly staff. I came in to update my billing information and I was helped quickly. Thank you.

Samia Javaid

Great location and friendly staff! Much better than the DMV for registration and renewal.

Craig Mullins

Love th eDMV services, saves me 4 hours at the DMV and love the towing services!

Auntie Debi

Use this office to complete my DMV ...helpful, friendly, great staff..thanks!

raja34777

DMV Service help desk associates are not responsible, not customer friendly.

f.marleny Perez

Great place to go, the staff always are friendly and helpful!!