Heritage Heating & Cooling L.L.C.

Category:	Corporate Campus
Address:	128 Holiday Ct #116, Franklin, TN 37067
Phone:	+1 615-394-6000
Site:	trustheritage.net
Rating:	4.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM

Location

Photos 74

Reviews 19

Chuck Stanford

Great service, great installation, great product... what else can I say? We moved into our new home only to find both units were leaking coolant and needed to be replaced. I called the large HVAC company that I had been dealing with for many years for a price. Just to be sure that I was getting a good product for a fair price I also called Heritage, a locally owned company with great internet reviews. I had never used Heritage before so I new nothing about them but I never make a large purchase without getting at least two bids. The large company, that I had used for years, sent a "salesman" who proceeded to sell me on their two units and their price was very fair. Jeff, the owner of Heritage came to my house himself. It was clear that Jeff knew his product as well as the installation challenges. He pointed out one glaring problem with a coolant line which would not have worked with the unit specified by the large company. The prices quoted by the two companies were within $100 of each other but the Heritage unit had a better warranty and I could tell that Jeff knew what he was talking about. I went with Heritage and I am very glad that I did. The installation crew was efficient, neat, polite, and extremely proficient. Jeff came back to check on the job himself. If you are in need of any HVAC work get comparative quotes and do your homework but be sure to include Heritage in your bids. I am sure that you will find that this is the company to use.

Elizabeth Temple

Our air conditioning went out during this brutal heat and the owner was very responsive. He came out immediately to asses our unit and was prompt in finding a solution. They tried every option to fix the unit before coming to the conclusion the unit needed replacing. I was confident they did everything they could to get the unit up and running prior to having to go to the cost of replacement. The technicians were very professional, informative, and prompt. Additionally, the owner answered any questions we had and was very informative on the process. I felt at ease and have now built a trusting relationship with them. And as for price... VERY REASONABLE! They did not nickel and dime us for all the trips out and various parts to try and fix the unit first. Fees are very competitive and reasonable along with great communication, customer service, and professionalism. Thank you, Heritage!

Tim Jones

We determined on Sunday morning that our heater was not heating the house. I found Heritage online advertising they are open on Sunday. When I called Jeff responded promptly and communicated continuously until we determined I had completed all the trials I could and the heat was still not working. Since we determined this was not an emergency situation Jeff arranged to come out Monday. He let us know he could be here between noon and 4 pm. He was able to send Josh and he arrived around noon. We could not be happier with the service, Josh found a wire had been connected incorrectly at the time of installation by another company and was able to correct the issue. While he was here he took his time to review the inside and outside units letting us know other corrections that need to be completed. We will continue to use Heritage in the future and highly recommend the service provided.

Connie Hall

I am a senior and did not know who to call when my air went out. I called a friend who referred me to Heritage. I texted them at night and Jeff responded quickly and set an appointment for the next morning. He found my unit completely out of Freon, suspecting a nail may have been shot through my wall and into the line since siding work was being done at the time my unit went out. The service tech worked with the siding contractor to cut out the wall and low and behold he was correct. Heritage quickly found and repaired the hole while the contractor was able to finish his siding. Everything is fine now and I did not get charged a whole lot too. I am glad I called Heritage and will recommend them to our Brentwood community. Finally, I feel like Heritage showed a lot of respect by working with the contractor and keeping peace through a tough situation.

Dave Johnson

We recently had 13 out-of-state members of our family visiting for our big family Christmas celebration. Within the first few hours of their visit, our downstairs heating unit went out... no heat... no thermostat readings... not a good situation on one of the coldest weekends of the year. It was late Friday night and we were doubtful that anything could be done for the weekend. We contacted Jeff on late Friday evening and to our surprise, Heritage had someone to our house by 8am on Saturday morning. Special thanks to Steven Cox for making the service call on his day off work. Steven was able to repair our unit in less than an hour at a much lower cost than we had feared. We highly recommend the team at Heritage.

Bruce Cornelius

We were in the market for a new HVAC unit at our home in Franklin, and had several bids from different contractors. We chose Heritage Heating and Cooling for the installation. Not only was their bid very competitive, but Jeff Parks took the time to explain the pros and cons of the new units we selected, and answered numerous questions from both me and my wife with patience. He truly cared about us and was very appreciative for our business. Also, the team assigned to install the units was fantastic. Very neat work and really good guys, very cordial and amicable. I highly recommend Heritage Heating and Cooling for any and all HVAC needs. You will not be disappointed.

John Callis

We had just gotten to our newly purchased home on a Saturday afternoon to find the upstairs AC not working. With a moving truck arriving first thing in the morning, we needed a quick fix. Jeff, the owner, personally came out on Saturday late afternoon to assess and provide a temporary fix until he could get a replacement part needed for the repair. Once the part arrived, his team came out the next day and installed it. Jeff and his team at Heritage provided timely, efficient and courteous professional service. I found Heritage by searching sites like this which provided ample good reviews for their work and credibility. I highly recommend Heritage Heating & Cooling.

Steve P

The Heritage crew are first class all the way. They provided an accurate assessment of needs and gave us several clear options of how to deal with the problem. No high pressure or sales tactics. They answered questions clearly, honestly, and in a friendly manner. We got a detailed quote--which turned out to be very competitive. Installation guys could not have been more efficient or professional. They answered questions and provided helpful information. It was a pleasure dealing with pleasant, reliable professionals. Other businesses could learn a lot from their business model--hire good people...and them let them do their job.

Brett Baylor

Jeff came to my house when we were dead in the water. The day before we had a lesser known company tell us we needed a new unit ($5k+). I got a second opinion, Jeff came over and spent 3 hours trouble shooting what was wrong with our unit. He fixed the screw ups of the lesser known company and my unit is working now. My only regret is not waiting for him to be available and going with the first available company. Heritage has a customer for life in me. *Note to future customers, Jeff is VERY busy. Best way to get a hold of him is to text him. If you contact him he will get back to you. Be patient and have your phone on you.*

M Shubs

If you like quality, honesty, attention to detail, technical expertise, and most of all NOT being treated liked a number, I recommend Heritage. I have lived in various parts of the country (the job moves me) and have been exposed to numerous Heating/Cooling outfits doing various work, giving me the ability to evaluate across the spectrum. Heritage has been the best. You get a one-on-one conversation with an actual technician who becomes intimate with your job and scheduling needs-then makes it happen. Wow! This is a smaller outfit that does great work. Give them a try and they will show you.

A Private User

Heritage replaced our H/Vac unit efficiently and graciously this summer. This winter we noticed a funky smell, not moldy, sort of musty, and not all the time. I called the company and they promptly came out on a very rainy day and checked the crawl space for gaps in the duct work. After a few adjustments...no more smell. The technician also made me aware of a drainage problem under the house. When I asked the muddy soaked technician what I owed him, he said, "Nothing" and also said if there was some problem that they had caused when installing the unit, they would fix it. Like these guys!

Sandra Wells

I want to say a special thank you to Jeff Parks and his crew. They have literally rescued me two summers in a row. Jeff has shown up on a moments notice each time I have called and has ALWAYS given me a fair assessment of the work that needed to be done. His employees have always been on time, courteous and professional. If Google offered 10 stars, his company would most definitely deserve it. I will always be a faithful customer and recommend him to anyone needing heat or air. THANK YOU SO MUCH JEFF PARKS! You have rescued me from the heat and cold and I thank you so very much!

A Private User

After moving into a new house our a/c unit broke down, mid summer. They were prompt and efficient in not only fixing the unit, but also modifying code errors from the previous HVAC contractor. Then (after purchasing a home warranty) I had questions when my furnace broke down. I told Heritage what the warranty contractor had said and they gave me excellent advice...not only that, Heritage hauled off my old unit for free, saving me $125 from the other contractor. Free advice, prompt service,.. what more could you ask from a service company.

John Anderson

We had received an estimate from our previous heating and air provider that I considered as excessive. I called Heritage, and that same day Jeff Parks (owner ) came to our house. He was very clear and concise in describing our options and services provided. The price was significantly less than our previous provider. The install was preformed by two well trained staff in a timely and professional matter. If I could provide a picture of the installed unit you would agree. I highly recommend Heritage for your heating and cooling needs.

Ron Powers

In the 15 years I have lived in Nashville, Heritage is the most dependable and affordable AC/Heating repair company I have used. And that includes some larger ones who are more expensive. They respond to your call immediately via text and always deliver same day service. I woke up today at 6:30 to discover our downstairs AC unit was out. Texted Heritage and by 7:30 their tech was here and fixed the problem, a blown capacitor, within 20 minutes. I would recommend them to anyone who needs an AC repair within the Nashville area.

Jim Stocker

When our 15 year old gas pack died and we received an unsatisfactory response from another HVAC company, a relative suggested that I contact Jeff Parks at Heritage Heating & Cooling. Our call was returned in minutes and after we exchanged a few emails, we received a written proposal with a full description of the new unit, a very competitive price and warranty information. The installation crew was courteous, friendly and very professional. It was definitely a lucky day when I called Heritage. Great job, Jeff and crew!!

Fran Notariano

I love Heritage Heating & Cooling! I trusted them when I moved to TN two years ago. They installed a new air handler shortly after I moved into my condo. The service was excellent and professional. This week, Josh was my hero! I thought I had a problem with a leak in my AC. Josh came to check it out and found that my AC unit was not leaking. He found the cause of the problem in a nearby drain. I contacted the condo management company and they took care of it. A happy ending for me because of Josh! Thank you Heritage!

Marisa Perry

We had Heritage Heating and Cooling come out and add some duct work for two additional bedrooms we finished out. When the city inspector came out for the final inspection he indicated that we needed to have a mechanical permit for the work done. I gave Jeff a call and even though the work had been done a year and a half before he offered to get the permit and inspection taken care of immediately at no charge and without hesitation. I highly recommend Heritage. They do quality work and stand by it.

Christopher Highsmith

Support a local small business over one of the larger chains! These guys are highly rated for a reason. Needed new HVAC install to replace my aging package unit. Heritage was competitively priced, very responsive to my questions on things like whole home humidifiers and different SEER options, and won my business. Happy with the install and would not hesitate to call on them for other needs. Nice touch to communicate directly with the owner and get a personal letter upon completion of work.

Heritage Heating & Cooling L.L.C.

Location

Photos 74

Reviews 19

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