Power Home Remodeling

Reviews 10

MA

Matthew Crane

Okay so I usually do not do this and go and trash a company on google, but this was well deserved for their obnoxious practice. So the salesman approaches me on his door to door gig. I am okay with this because I actually just got a roof quote a few days ago and welcomed the quote. So essentially everything was good until this point. That is when the salesman put me on the phone to talk to the home office. This is when the bullshit ensued. I was continually asked questions about my significant other to the point of where I was wondering if they were there to fix my roof or rob my house. I continually told them that is was irrelevant what time my significant other would be home but they insisted on knowing. I told them repeatedly it did not concern them about anything about my significant other and declined to answer anymore questions about her times she worked or here availability. I did not appreciate the constant prying about this information that was absolutely useless to them. After that i was able to set up an estimate for 4 30 the next day. I then received a phone call the next morning confirming that i could be at the address at 4 30. I assured them I could be present during this time but again this is where the bullshit ensued. They informed me that the estimator could not come out if my significant other was not present. This is absolutely absurd. I am not signing a work order I was merely requesting an itemized bill that could then later be reviewed by myself and my significant other. So after I changed my work schedule to accommodate their estimator I then received this BS call about how they could not come and give me an estimate because we would both not be present. This is ridiculous and I will make it a point to make sure that friends and family do not use PHRG. I hope you realize you lost a potential customer and suck at sales.

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A L

We had a new roof and a very large picture window installed by Power Home Remodeling Group. Our initial meeting with Patrick, Remodeling Consultant, lasted several hours. He was very professional, extremely thorough, and very pleasant to talk with. Our Pre-Install Manager, Mark, arrived at our home as scheduled and once again we were impressed with the professionalism we experienced. Our old roof was completely stripped and a beautiful new roof installed. The workers were so in sync with each other that their experience was obvious. From start to finish it only took them six hours. That is amazing! Shaun was the on-site supervisor. He answered all our questions during the process in addition to helping install the roof and clean up afterwards. The clean-up surpassed our expectations. Eric, the Project Manager, arrived toward the end of the day to appraise the situation. My husband and I could not say enough good things about our experience with PHRG. Our new roof looks incredible! The following day our picture window was installed. This was a major installation and two impressive workers arrived. They had to cut out a very old, very large window. They went above and beyond insulating and caulking. Our new window is very large and heavy and the two of them managed a very smooth installation during a very windy day. They were very friendly and extremely professional. The clean up was immaculate. We are so happy with our new roof and our new picture window. From start to finish, everyone and everything was top notch quality. We have been telling our family and friends about PHRG. We will absolutely use PHRG for our future home projects. Thank you!!!

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wendy davis

I recently bought a home and I had Power Home Remodeling Group come to my home for a free estimate to do some replacement work on windows. The energy saving benefits of the project were explained to me and the quality and durability of the windows were demonstrated for me. I met with my Project Manager he worked with me to finalize the details of the specific windows I was having installed. The morning of my scheduled installation the team showed up at their appointed time. They made sure that my possessions were protected and not damaged in any way. They worked efficiently and cleaned up everything before they left. I was contacted that morning by Quality Assurance and someone came to visually inspect the work that I had had completed. I was contacted before each appointment by the call center to confirm that I had an appointment scheduled and was notified that if this time no longer worked for me then I should give them a call. I was very pleased with my experience with the Power Home Remodeling Group. I found their personnel very knowledgeable and they were very helpful in planning and executing my project. I would recommend them to others and would definitely use them again for other projects in my home.

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Linda Capps

My husband and I were truly pleased with the work team and project manager who put our roof on. Randy Lewis was the young man who stopped by our house and presented Power Home Remodeling Group to us. He was very knowledgeable and helpful. The presentation was great and the fact that he was a good Christian man is what sold me on the company. After speaking with Randy, two gentlemen came out and took some measurements and then scheduled our project. Promptly on the scheduled day William Mueller and his roofing team were at our home about 8:30 am. They worked very diligently and in a professional manner. The job was completed and it looked absolutely fabulous! The day before the project was to begin, a large trash receptacle was delivered along with the necessary equipment and supplies for the roof. Once the job was done, the roofing team cleaned up everything and told us that someone would be by to remove the trash receptacle. Since it was Easter week-end, the receptacle will be removed on Monday after Easter. I would highly recommend Power Home Remodeling Group to anyone who needs a new roof. The products they use are top of the line and their work is guaranteed. Thanks for a job well done!

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Cindy Lyles

I simply love my new window and at a very reasonable and affordable price. The schedule was made and technicians came on time. They even finished in good timing for me to prepare myself for work that same day. The only issue that I have found to be a disappointment was the original gentleman who came out to take the measurements of my window did not conduct an accurate job and thus when the installation technician cam out, some items that was to come with the installation was not conducted. Like the inner framing of my window should have had a finished and painted look to match the entire window and the installation tech had to go out and purchase extra wood, not in the color of my window to complete the full installation of the window...leaving me to paint the frame of the window when it should already be done. Overall, I would rate this review as good, but could have been better if several technicians which make up the team as a whole would be accurate within their individual jobs to ensure that their team-member who needs to conduct their job is done without anything extra or me having to complete which should already be expected and done.

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PA

Pamela Alexo

My husband and I requested an estimate for windows & a garage door. The first salesman was very good (although his presentation was a little bit too long). The initial quote was higher than we were prepared for and we decided to wait. I received a call shortly after that they would like to come out and offer us some new pricing. The second salesman was very good as well - and he did a good job of talking us through our priorities and came to a price we were comfortable with (garage door and 3 windows). Everything from that point on was very good. The project managers were on time, and installation was promptly scheduled. Both the window & door guys were on time, polite, and did an excellent job with installation & cleanup. I even received a call at exactly 10am to make sure both guys were there and that everything was going okay. We are thrilled with the windows and door - we have already noticed a difference in our rooms. They are definitely strong salesmen, and the pitches tend to happen at every opportunity. But it worked for us - and we are incredibly happy with the product.

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Deborah Reddy

We contracted for a roof, soffets, fascia, and gutters. The roof was replaced and handled marvelously. The workers were polite, efficient, and neat - cleaned up thoroughly. The rest of the job was a joke. They replaced the soffet over the old one, lowering the opening which caused our screen door to scrape upon opening. The facing and fascia is sloppy, ugly, and not secure. The gutters were placed and did not allow our screen door to open. The gutter crew was rude, foul-mouthed and sloppy - left trash all over. They sent a manager and crew out the next day, tried to "fix" the gutter problem unsuccessfully. We met with a manager 2 days later and here we are, 2 weeks later still waiting for the crew to replace the gutters. We had an appointment and they did not call or show up (weather related). They rescheduled for the next day - no call, no show again. At least they should have had the courtesy to call and say they had to reschedule. I will never recommend this company for work. Management talks the talk, but does not support their work.

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Pj b

I was more than satisfied with the great job PHR did on my house. As a new home owner I only want the very best for my home improvement projects and PHR goes above and beyond. All the reps were personable and professional and thoroughly explain their products and the work for the project. I had old gutters that leaked and clogged, and drafty windows. They replaced my gutters and spouts (in awful weather) in a neat a timely manner. Also the window I replaced looks great and was also completed in a timely manner. The crew was polite and professional. I did need more windows to be replaced but financially the timing was not right. Justin, who was the quality assurance manager, showed me some options and offers and I found one that was right for me. My bottom line is that I love my new home and I only want to do these projects once. My home is also an investment and knowing that my warranty transfers over is a plus. The color of my new gutters and trim added more curb appeal to my house. It desperately needed updating. Thanks Power Home Improvement!

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Nahla Kolkas

Our experience with Power Home Remodeling Group was great. We had two- phase projects. The first one was new windows installations and the second one was installation of new siding. Prior to each phase the field managers scheduled pre-installation appointments. They came to our house and explained in details the processes and answer all the related questions in a very professional way. The work teams arrived to our house on time as they scheduled (8:00am). Five windows were installed in 3 hours by two excellent men without any mess. We love our new windows. The siding job was completed in a day and half by seven professional men. During the new siding installation, the team went out of their way to satisfy some of our requests including changing the places of air conditions. After completion of these projects, our house looks different and we love the way it looks. We deeply appreciate their work and many thanks to everyone who had worked in our house to complete this outstanding job. We recommend Power Remodeling Group to everyone.

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Larry chiappe

If you are looking to nickel and dime replacing your roof on the cheap, do yourself a favor and not even bother calling Power. They do not nickel and dime anything. Yes, you will be paying a little more, but you more than get what you pay for. From the initial visit from the sales rep to the time our roof was put on was two weeks. We were treated with above and beyond professionalism. Any questions we asked were answered promptly and professionally. The day the roof was to be installed the crew showed up earlier than they were suppossed to and began work immediately. Both the project manager and job foreman walked me through and explained everything that was going on with the job. In one day, our roof was done, our yard was cleaned and both looked far better than before Power showed up. We have a 50 year warranty on the roof but more importantly, peace of mind it was done right and we will not have to do it again. You get what you pay for. We paid for excellence. We got it aand more. Money very well spent.

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