The Appliance Repair Doctor

Reviews 17

BE

Becca Schwartz

I have never felt compelled to write a review until this horrendous experience with the Appliance Repair Doctor. Poor quality work and terrible customer service!!! Their repair of my Asko dryer totaled $400+ including a new $280 part and labor. The technician encouraged me to make this expensive repair because it would buy me "many years" of life on the thing. The dryer then died again after one cycle. The technician came back out and told me that the dryer had "burned up" the new part, the problem could not be fixed and I would need a new dryer. They offered me a refund of $200 stating that they would not pay for the replacement part per company policy (this policy is NOT on the work order I signed). In addition, the refund they offered was contingent upon my signing an agreement not to negatively review the company Yelp or Google! Looking back now at all the prior negative reviews on Yelp I can understand why this company is desperate to keep customers quiet! I made my case (that I should not pay for a part that failed after one use because they misdiagnosed the problem) to multiple customer service representatives who said they agreed with me but only the manager could authorize the full refund, which he did not. Needless to say I did not sign that refund agreement and I am filing a complaint with the Better Business Bureau. Consumers call on companies such as this in times of need- instead what I found in the Appliance Repair Doctor was poor quality work and hostile customer service. Never again.

---

RI

Richard N Snyder

On several occasions I was very pleased with their service. First time, David came to my Belvedere residence and repaired my Miele dishwasher. Charged a lot (over $450) for service, but Ok, it was fine. Next time, another repairmen went to my my Mill Valley house and repaired yet another Miele dishwasher. Again, over $400, but OK, they fixed it. Next time, around July 28, Repair Person Ron came in response to a "Vacuum Condenser" light flashing on my SubZero Model 650 refrigerator/freezer to correct the problem. The Repair Person Ron spent about 20 minutes, dusted the coils, adjusted the freezer door, and charged me $496. Steep, and a bit high for less than 20 minutes work, but I paid, expecting that the problem had been addressed Hours later, I went to the said subZero, and lo, the beacon light of warning “Vacuum Condenser” once again illumined the Laundry Room Darkness. Wherefore, once again was the Repair Person Ron called. This time, he demanded an additional $500 to charge the coils with gas. I demurred, and called his company. However, there was NO ONE in "customer service" who would speak to me. I was told that "David", the purported owner, was in Israel, and would not be back for 4 days. Dissatisfied with that response, I sent Ron away.. Somehow, the first $496 was supposed to fix the problem. It did not, Instead they wanted to charge me yet another $500. In short, I was earlier disposed to praise them, but now must say that I would not recommend them to anyone.

---

TY

Ty Bess

I had them come to our home to find out why our fridge was not making ice and leaking water. We were told by the tech that he would check it out to see what the problem was. He said it was the refrigerant($365.00) and drain adjustment($180.00). We waited 48 hrs same problem, he then came back out and said he put too much refrigerant, We waited 48 hrs same problem he came back and added more refrigerant, we waited 48 hrs I called customer service and was told I needed a new compresser($1200.00). I have a meter and check it myself there was nothing wrong with it. It seems to me when he first came out he should have check all motor parts. I felt like we were getting rip off!.I call customer service on Friday and was told we would be getting a refund, Called Monday we were told give us at least one more day. We called weds and was told before I would receive a fax, Im still waiting.

---

FR

Fred Booker

Back n the day before I had a Bosch dishwasher getting a repair was fairly easy. My recent interaction with "The Appliance Repair Doctor" left me wondering whether it was easier and less painful to go out and just buy a new dishwasher. It took over two weeks for parts delivery and then only after I followed up by email to see if it had actually been ordered (it had not). Once the parts were installed the same problem persisted and I was told to call an electrician as the problem was in the electrical panel. When I pointed out that the working garbage disposal was plugged into the same outlet I was told I needed another part for the dishwasher. When I contacted "TAD" about whether the part has been ordered and what the time frame was for delivery and repair I did not hear back from them. All in all a disappointing experience.

---

RE

Reza Majlesi

I called this company to work on my wall heater. They told me that the service charge was $80. They send a technician out and he told me the heater needs to be replaced and he told me the charge would be $3200. When I told him that Sears sells a new one for $800 and I would have them to install a new one, he asked me for $120 service charge! I told him that the service charge is supposed to be $80! After a few minutes arguing back and forth he agreed on $80 and then he told me if I would like he could install a new one for $2800!! I called the company and the guy on the phone told me that right after I called them at 11 am, they changed their service call from $80 to $120!! Are you kidding me!!! How can you trust these people!! I feel so uncomfortable and I dont call them again. They are not trustworthy.

---

AN

Anthony Lynch

Terrible service. The technician was proficient, but scheduling was horrible. They lied several times after promises were not fulfilled. One example, they had to order a part at first visit, and told me to call them the day the part arrived and they would show up same day to install. I called again the morning the part arrived and would told they would try to get the technician back out and would let me know. never heard back from them the entire day. The next day they promised the technician would be here at 12, as I had to leave at 3. Got a text at 1:30 that he was on his way. He ends up not showing until 2:25. Also, the price they charged for labor was outrageous. Will never use this service again, which does not respect its customers or stand behind the promises they make.

---

PA

Patrick Bird

The Tech was great and my dishwasher is fixed, but the people in the office need to pay attention. I booked an appointment for Tuesday which required a credit card, however, they rescheduled for Wednesday last minute. I asked the supervisor at Repair Doctor to switch the card on file from my personal credit card to our company card. She told me that everything was switched and my personal card had been removed from the system. I woke up to a $290 charge on my personal credit card. I called to request a void and no one had a clue where to start. I requested resolution from their accounting deparment. Still waiting to be refunded....I hope the managment reads these reviews and understands the importance of "employees following through on their word"

---

HO

Holly Hoover

The Appliance Repair Doctor saved the day! My fridge had a horrible popping noise that Shawn was able to diagnose and fix in 2 trips. Shawn arrived both times at the beginning of the time slot. He was able to diagnose the problem within minutes after he arrived, ordered the part that needed to be replaced, explained and answered all of my questions. The second time he arrived with a partner to replace the part, and they were both courteous and professional. They worked quickly and cleanly (even laying down a blanket on my hardwood floors to protect it). Shawn even offered to put back my groceries that were in a cooler after they worked on the fridge!

---

SE

Seth Kimball

It was on Sunday of a holiday weekend when I realized the refrigerator was not working. My usual store was closed so I went searching for someone who could repair it. The Appliance Repair Doctor was open and able to schedule someone for the next morning, on the actual holiday. Ariel Gubkin was the service person who came and he was fantastic. He came early, was knowledgable, fixed the problem quickly, cleaned up after himself and gave us some great advice for the future. Before all of our frozen food was ruined the problem was fixed and we were back in business. Especially helpful as we had a dinner party that night! 5 stars

---

TO

Tom Watch

The service I received from the Appliance Repair Doctor was excellent. I had a broken wine cooler and a broken refrigerator. Ron and Eli came in on time as scheduled and spent a few hours to remove them out from the cabinets, get them opened, and did a full diagnosis. They fixed one for me on spot, and promised to come back to get the other fixed after they receive the part. Both gentlemen are very professional, and easy to communicate with. They even went above and beyond - get all the coils cleaned. I would have no hesitation to recommend them and the company. Nice Job!

---

BE

Bernie Blackman

Alex was efficient, effective and an all around nice guy. He came on a Suday promptly at the time we agreed. And in 5 minutes analyzed the problem with my dryer not starting - it was a little part in the door closure. He did a work around instead of ordering and waiting a week for a $5.00 part, and was done in 20 minutes. Now, the dryer is working again, and since Alex also cleaned out all the dirt and dust collected the dryer, the dryer is running better than before. I am totaly happy with Alex and have no hesitation in givng 5 stars and my highest recommendation.

---

DA

Dayna Whitmer

Things started out rocky with no one showing or calling in the time window. The technician was delayed due to other calls and arrived about 3 hours late. I was offered to reschedule several times but we had a family emergency and time was critical for us. The technician, Chris, was thorough with troubleshooting the problem and ordered the part to be delivered to us. We liked that we only had to call in once the part arrived to schedule him to return. Chris is very knowledgable and personable and I will certainly request him if I need any further assistance.

---

MO

Moonyeen Moller

The main unit on my ceramic top Maytag stove stopped working. Not good! I contacted The Appliance Repair Doctor and they sent a certified repair technician -- Eli . He was able to quickly diagnose the problem, explained WHY the unit had burned out and and made arrangements for replacement. The replaced was performed quickly and efficiently. While he was here, he was also able to fix a problem with the Maytag dishwasher -- it had not been installed properly when purchased. It was an easy fix -- again he is great at diagnosing problems.

---

CL

Claire Dobie

The Appliance Repair Doctor was great. They sent out a technician, Adam, who arrived promptly and was very polite and professional. He immediately discovered the problem with our Miele clothes dryer and spent about two hours making the repair, pulling out the most disgusting buildup of lint we have ever seen and checking the mother board. By the time he left, our dryer looked brand new. And now works like a charm. Their phone service was also very professional. I would highly recommend The Appliance Repair Doctor.

---

LA

La La

I have never had more courteous and knowledgeable service from any appliance repair person than Ron from ARD. He found a set of problems that had been either ignored or missed by a number of technicians and he taught me more about the appliance as well. Ladies, he will leave the work area spotless, even if there is a really messy problem to fix. There are a lot of "professionals" out there - I was lucky enough to find a real PRO! I will call Ron for any appliance repair I have from now on to save money and time.

---

MA

Marty Krasney

I had an issue with a Miele Dryer. The repairman was prompt, knowledgeable, courteous, efficient and successful in making the needed repair. He came on time and charged the estimated minimum. I had noticed a malfunction in my Microwave Oven and phoned to add that to the service call. The receptionist advised me that the minimum cost would be raised by $40 for the second appliance.When the repairman arrived, we saw that the Microwave had self-corrected and he dropped the added charge.

---

MA

Marcial Gonzalez

I made a call to the Appliance Doctor to repair our Frigidaire stove/oven. The appointment was made without any hassles. They showed up the following day at the appointed time and repaired our appliance to our great satisfaction. Our repairman, Visak, was friendly and knowledgeable. He explained the repairs needed and was very efficient in making those repairs. In the future I am going to use the Appliance Repair Doctor for any repairs needed. Thank you for your great service

---

---

25 most recent searches

---

---

See also other insurance companies: