Category: | Insulation Contractor |
Address: | 1151 Harbor Bay Pkwy 131C, Alameda, CA 94502 |
Phone: | +1 844-249-2070 |
Site: | bgreenservice.com |
Rating: | 4.6 |
Working: | 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM Closed 8AM–7PM |
BU
Bugger Hoff
THIEVES!! Terrible, LYING customer service. I’m a cancer patient who just wanted her carpets cleaned after going through chemo. I purchased my $49 Groupon on Nov. 1 and the same day booked my appt. for 11/14/16. I booked a 9 -11 a.m. appt. via BGreen’s website – the date was completely empty and was happy to get the appt. I wanted. BUT, then the diddling started. A couple days later, they called to ask if they could push it back to 11 a.m. – 1 p.m. I said “Fine, just try to be as close to 11 as possible so the carpet has time to dry.” A few days later it was and email asking to move the appt. to 1 – 3 p.m. I reluctantly agreed in a reply email, stating they needed to come as close as 1 p.m. as possible. When they didn’t respond with an agreeing message, I called them on Sat., Nov. 12th to confirm. The guy I spoke to said he was the manager and that, “Yes” I was confirmed for Mon., Nov. 14th from 1 – 3 p.m. On Sun. 11/13, the day before my appt., I received a text wanting to move the appt. AGAIN. This time to 3 – 5 p.m. I called back and left a voicemail saying “No!” I didn’t want my carpets cleaned at night when the weather is cold because they’d never dry, plus, I didn’t like that I had been diddled about the time when I had booked it 2 weeks in advance and that I wanted my 9 a.m. timeslot back. I then went on Groupon to redeem my coupon/print it out in preparation and DISCOVERED IT HAD EXPIRED!!!! I bought it on 11/1/16 and it was supposed to be good until January! I realized that BGreen themselves must have done that – took my money before doing the job. So I called BGreen back to complain and the same “Manager” guy I had spoken to on Sat. 11/12 claimed I NEVER HAD AN APPT. TO START, SO THERE WAS NO WAY THE COUPON COULD HAVE EXPIRED. I pointed out to the guy that he was contradicting himself owing to the fact that my appt. had been moved so many times and had spoken to him personally confirming the appt. on Sat. 11/12. He denied that phone call took place, and then said he would never service me because I had complained about my appt. being moved so many times. He was just grasping at straws because I caught him in a lie – his claim that I never had an appt. in the first place (despite the fact that it had been changed 4 times) and that the Groupon “couldn’t have expired early” when it had. So basically, I had $49 stolen and no carpets cleaned. THIS COMPANY is LYING THIEVES!! THEY CHEATED A CANCER PATIENT!!!!
TI
Tina B
Very, very conscientious and thorough. I had 3 Rooms + area rugs cleaned and was very happy with both the quality and speed of the cleaning. I thought Tj was very fair in accounting for his time; his estimate on the phone was spot-on with the actual cost. I loved that there was no clunky equipment and such to lug into our place. The Carpet & rugs had the traffic and wear of 3+ years - and now look much happier! Would highly recommend.
LA
Laura Gwin
I loved this company! I called them for basic carpet cleaning for my studio apartment. They were fast, reliable and did a great job! My carpet looks awesome! I loved that the products they used were green and they were knowledgable about the products they were using! :) Would def recommend this company for someone looking for green, friendly, and reliable service in the home! :)
ER
Eric Mj
Toni was awesome. Made an appointment with a friendly gentleman on the phone and I was ready. The day came and they were on time if even a little early with smiles on their faces. Not some old surly guy with bad breath. One look at my stained carpet and they were like no problem. Excellent job and customer service with global green carpet cleaning !
GR
Graham Beilby
Purchased a Groupon for 5 rooms, up to 1100 square feet, steam cleaned with Scotchguard. Actually only 4 rooms to do, but after refusing the upgrades he then told me that the hallway is not classed as a room and would be $20 extra. I declined. This apartment is far less than 1100 square feet. Carpet is vaguely cleaner and now damp. Waste of money.
JA
Jackie O
BGreen has cleaned 1 of our rugs, several pieces of upholstery, 2 carpets, and a couch cushion on two separate work assignments. All of the cleans were done efficiently and at a very fair price. After the clean, someone even called to follow up and make sure it was done to my satisfaction. I love it !
BA
Barbra silver
Arrived on time, and our carpet was pretty dirty. The best part to me is the cleaning is chemical-free. I highly recommend Dan, he was also very accommodating and kind. Defenitely gonna use them again!!
ZO
Zohar Liran
Great service, great people, fast and honestly priced. The guys at BGreen came out and got out carpet as clean as new. AMAZING!
TE
Terri umberger
I highly recommend BGreen Service to anyone who needs serious Deep Carpet Cleaning. Very satisfied with his work!