Charlotte Metro Credit Union

Category:	Federal Credit Union
Address:	718 Central Ave, Charlotte, NC 28204, USA
Phone:	+1 704-375-0183
Site:	cmcu.org
Rating:	3.4
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–6PM Closed Closed

Location

Photos 8

Reviews 18

Jennifer Cousart

Since I have been with Charlotte Metro Credit Union it has been the worst experience in my life. My encounter started with CMCU when I decided to refinance my car. At that time I was working with a woman by the name of Paula. Paula told me I was approved for a refinance of my auto loan. She then explained to me that I could also take two loans that I had from previous vendors and put them on a credit card. Unknowingly, my credit card would be tied to my auto loan as a cross collateral file. Once I signed the documentation a few months later I was in a financial hardship and I began to fall back on my credit card loan. I tried to keep up with my car because I didn’t know they were tied together. I soon then became behind on both loans. Fast forward to the present time. I was a month behind on my auto loan and 3 months behind on my credit card. A representative by the name of Angel called me on 08/07/2017 and asked me when I was going to make my credit card payment only I then told her Aug 15th. I had previously told Angel Aug. 4th however I had to pay my rent. I then got my father on the phone call to assist me with paying the credit card amount because we were going to try to pay it. I then called back and asked for someone to speak to and I got in contact with Shannon. Shannon then advised me that I had to pay roughly $580.00 for my car and credit card. I then asked why because that wasn’t what was told to me in the beginning. I then was talking to Shannon and she then was telling us several different amounts. I then asked Shannon the amounts specifically she then said to me that I would have to pay May, June and July which is an 80.00 amount payment each month which would result in $240.00. Car delinquency = $259.00. This is the amount that I was delinquent for at first. I then asked Shannon how that could be when the delinquent amount was $490.00 but she was asking for $580. My father and I was on the phone with Shannon trying to understand the reason of the large amount when Angel only called me about the credit card payment. I then asked Shannon the reason why and she said that is what is due. And kept repeating herself. I then asked her why she wants both and that’s not what Angel called for. I then asked her why she was charging for the month of August and she ignored the question and still kept repeating herself saying “that is what’s due.” I then asked to speak to her manager and she said he was unavailable she then forwarded me over to Brian voicemail. I left Brian a voicemail hoping to hear from him tomorrow so I can arrange a payment. I then called Shannon to set something up however Shannon had blocked my number on trying to get in contact with her. On 08/08/2017 I didn’t receive a phone call from Brian or Shannon but I realized that my car had been repossessed. I then called Shannon and asked why when I was on the phone trying to set up a payment with her that she never returned my phone calls and blocked me. She said because I requested to speak to her manager Brian. I then asked why Brian never called me back and she said then said because “she was over my account now and Brian had nothing to do with it.” I then asked why she never called me back then and she didn’t say anything. This was the result of me trying to get in contact with them and set something up. My car was repossessed. I then asked Shannon what was due and she stated the entire amount which is $14,838.27. I then asked Shannon what was the amount due before and she never told me the amount again. She stated “this is what is due now.” Shannon was the worst customer service agent I have ever experienced in my life. Shannon was rude, she hung up on me several times, Shannon blocked my number when I was calling her to make a payment, and she also directed me back to customer service several times when I was on the phone with her. I advised everyone to never operate business with Charlotte Metro Credit Union because the service is horrible. Please never bank with them with anything.

Jim Becker

Be very careful they are not very professional people starting at the top, numerous complaint have been filed, they will hold you money even when they have been notified that the charges were false the same day the charged my account, it took 6 days to get my money back in my account after they had full knowledge of the double charges, again the person that made the mistake contact CMCU directly issue the numbers from the US Treasury and CMCU still refused to correct the account, they are sad to deal with and dishonest they are proud of

Little Friends Pet Sitting & Dog Walking

I have two car loans with this company. I have had nothing but a positive experience. The employees are helpful, kind and pleasant. The loan process was painless. Each time I call to ask a question, anyone can answer my question vs. having to be transferred all over the place to "the" person to address "that" question. I would deal with them all over again if given the choice.

Jonatan Lopez

Google is definitly an unfair source of reference to any business because people are more likely to post something when they are angry. And thats why you see a lot of bad reviews on many local business. My experience with CMCU has been owesome although i lost my banker since he quited that has not made a diference on the great service I get. I recomend them

Mason A

I believe that instead of helping the local community, CMCU polices are inhibiting growth and certainly the requirements are cumbersome and unnecessary. When I purchased my home last year--obtaining a mortgage was simpler than getting a small credit card from CMCU. If I could give less than 1 star I would.

Nelson Ospina

Bad experience, had account for 4 years but closed it now due to hidden fees and unwillingness from the institution to refund and keep a customer satisfied. Would not recommend this bank to anyone.

Cassie Redman

Worst banking experience I have ever had. Not to mention you CANNOT get a rental car with your debit card. Terrible place to bank with. Would not recommend to anyone, ever.

Monica Santiago

If you want trust and someone to look out for you...I would highly recommend CMCU. The customer service is outstanding and did I mention they have mobile deposits!!!!!

Monica Mullally

I can not say enough about CMCU. The service is stellar and the people are extremely helpful and nice. They are always there when you need them.

Shy M

Eugene helped me open an account. He was very plesant and made me feel comfy. All you need is a $25 to have a checking account.

Jasper Smooth

Awesome personality and fantastic customer service support and fantastic customer service excellent.

ryan stachurski

Everyone is always polite, and they provide some of the best rates!

Donald Alston

Great looking forward to more good outcomes.

MORIBA DIABATE

Nice and friendly,very professional people .