|Address:||34 N Gore Ave Ste 104, Webster Groves, MO 63119|
|Working:||8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 10AM–1PM Closed|
1st off, I have never left a review for anything on Google before, but James Carlton State Farm so far has provided me with such great service - I feel it was worth the time to write one out. I recently purchased an Exotic car and was having trouble finding insurers in the Greater STL area who would not charge an arm & a leg to insure. I currently get a discount from Geico for work - this State Farm office was not only able to beat out the discounted rate I was already getting on my current vehicle, but also able to insure my Exotic for about $800 less over 6mos than any other insurer in the area at $100k/$300k limits. They were so awesome, we now have all of our cars and renters policy exclusively through them. When I visited them in office to sign paperwork, they were so hospitable and personable - I felt as if I were entering a family!
Dr. Traci Lepper
James Carlton is one of the most genuine and likable people I have ever met and he has staffed his agency with quality people like himself. James prides himself on customer service and makes himself available so he can be there when you need him. He knows that if you are calling your agent, things are most likely not going well for you so he is there personally to help in any way he can. I am confident that he will do his due diligence to give you the best insurance for your needs at the most fair price he can quote. James and his staff are a pleasure to work with and are backed by the reputable State Farm. I cannot recommend James Carlton State Farm enough!!!
James and his staff (Stephanie in particular) have always been exceptionally courteous and quick to respond. Not only did they help me switch from my "Good Student" discount to "Good Drive" when I graduated college; I also got a personal call to discuss my renters insurance when I moved out of state. They have been nothing but helpful, kind, respectful and genuinely pleasant to work with since I have been speaking with them. Definitely great people to have behind you.
A Private User
They are the nicest group of people I have ever met! I honestly went in there with the impression that I was only going to get a quote and came out of there with a great deal. James Carlton really made me understand what I was getting and also got me an amazing deal. If you have any insurance needs they can get it for you! I highly recommend this office that is full of wonderful people. I defiantly know I am looking forward to going back in there just to chat!
Working with James Carlton State Farm agency has been the best experience we have had with any insurance company. James and his staff take pride in customer service that is outstanding. I love the fact that I always get a live person not a voice mail. Prompt , accurate, and courteous. Highly recommend James and his staff. As an electrical contractor we have the pleasure of doing business with James on a professional and personal level.
That commercial slogan is so right like a good neighbor state farm is there. My agent James Carlton and his staff Melissa and Crystal are wonderful. I recently had an accident and had to have repairs they made my claims process so easy and worry free. They always find me the best rates and go the extra mile to help. I really appreciate the excellent customer service they provide.
Dissapointed with customer service from this office since it was sold to James. The office had a human answering calls and somone was always avalible when Bobbie Truken owned it, now you are dirrected to yet another automated system. The State Farm products are great but my agent is not. Gone are the days of customer service, you are a line on a P & L statement.
James is amazing to work with! He has helped me set up a wonderful health insurance plan and we are currently looking into life insurance. I trust him completely and value his opinion. James and his staff go above and beyond for their clients and I would recommend his services to my friends and family. Working with James has truly been a pleasure.
James came over to our place at a time that was convenient for us and discussed our options on auto, life, renters and medical. He showed us the differences in the coverages and answered all our questions. He also did all of this in a friendly manner, very low key, at no point did I feel like I was being hard pressed and I appreciated that.
I would highly recommend James and his staff for any insurance needs. My husband and I insure our cars and home, James was able to get us lots of discount for our new windows, electrical and other updates to our home. Also he makes sure to follow up yearly to discuss new programs and ways to save money.
I am just joining the James Carlton team but so far I am pleased with Daniel McAteer, he made sure that I understood everything in my policy as well as getting me all the discounts that I could use offering me many services to make my life easier and simpler. I would recommend State Farm to anyone.
I was contacted by Mike Ross of StateFarm Insurance Agency and received an awesome quote and decided to change my insurance carrier after 8 years. He was very professional and personable and explained everything perfectly! I would highly recommend these guys and their agency, excellent service!!
James Carlton State Farm provides excellent service to its clients. James has helped my family save several hundred dollars per month for like coverage for auto, home and umbrella policy as compared to a well known competitor. Their conscienctious approach to customer servious is outstanding!
I have been with State Farm for about 2 years now, and the service I’ve received from this office has been extraordinary. They have been prompt with response to any issues I’ve had and have really gone the extra mile to make sure I’m taken care of. I appreciate all they do!
James Carlton is always so kind when we meet. He is patient and listens well when we talk about what kinds of coverage my family needs. He is thoughtful and caring with his recommendations. I would recommend him to anyone looking for an insurance agent. Thank you James!
Every interaction I have with James Carlton and his staff is nothing but pleasant! You can really feel the level of customer service they strive to deliver at every level and I feel they are truly invested in their business and their clients. Great team of people.
James is incredibly personable and knows his stuff! He went out of his way to meet with my family on a weekend. He is thorough and clear and guided us through a discussion of our coverage needs. We are thankful to have the peace of mind that James provided.
We have known James for a long time. We have used his agency to insure our home and vehicles and have referred him to many people. This agency is all about service, relationships and giving back to the community. We high recommend James and his team.
James and his team deliver impeccable customer care. They always answer the phone. My old insurance agent closed up shop for two hours during lunch, so James team is a turn in the right direction for me and customer support in general.
Excellent to work with. Always attentive and thorough. I also appreciate that he and his State Farm office are so involved in giving back to the local community! We are lucky to have such a great businessman and business in Webster.
Recently switched from a different State Farm agent to James and the difference is night and day. James is professional and accessible and his staff is incredibly helpful. Really looking forward to working with James in the future!
I am a State Farm Agent in San Antonio, Texas. James sent a policyholder to my office when they moved to San Antonio and they raved about his office. He is doing something great up there in ST LOUIS. He represents our brand well!
James is a knowledgeable pro with some of the best customer service I have seen in any industry. Hard to find people like James who appreciate their clients and genuinely care about their needs. I highly recommend Mr. Carlton.
State farm company is very persistent and helpful. Always looking for the best deal for me and very willing to accommodate my schedule to set up appointments. Everyone is very friendly. I would recommend state farm to anyone.
We have been insured through this office for over three years and we could not be happier. The location is convenient and the service is thorough and professional with a personal touch. They get my highest recommendation.
James and his staff have been very helpful and thorough. He calls me periodically to sit down and review our coverage to make sure we have the right insurance with the best discounts available. Highly recommend.
James Carlton State Farm. Is awesome to work with the best service I have ever received from an insurance agency. Everyone you work with really shows they care about your business. I highly recommend them.
James and his team are great advisors. They helped me navigate all of my options for my various insurance needs and found the best options for me and my budget. I strongly recommend James Carlton State Farm.
A Private User
I just talked to James and he hooked me up with all my insurance needs plus started me a Roth IRA which is making me money! He is saving me a heap of money with health, life and auto... CHECK him out!!!!!
Excellent service! After moving out of state and having to find a new agent, I already miss the customer service and compassion that James Carlton and his team excel at and have given me over the years.
A Private User
I just moved to St. Louis and needed a local agent for my car insurance. After contacting a couple places, it was obvious that James was the most helpful and offered the best rates. Highly recommended.
James and Barb, restructured my policies to maximize my benefits, saved some money in the process, great office staff and extremely kind, treat you like family. Would recommend this office to anyone
James and Bob are excellent and very professional. They offer competitive quotes and offer laptop insurance, perfect for a klutz like me. Shop State Farm and you will see the value they offer.
James Carlton and his staff are very friendly and professional. I know they will take care of me when I have any questions and concerns about my polices. Defiantly the best agent in St. Louis.
Always have a great experience. They are very responsive and friendly, James always answers all of our questions. We have been with them for several years and have been very satisfied so far.
Very helpful and knowledgeable on insurance products. I had a great experience! I enjoy that they are available to answer any questions, and are willing to meet with you in person! Thanks!
I have had a great experience with this office and State Farm in general! Great people to work with and they really make sure you understand what your coverage is. I highly recommend!
James Carlton State Farm is a top notch agency with incredible customer service. They think of the client first and the coverage that they need for their home, auto or life insurance.
The whole office was very pleasant when you walk in. James was very helpful and explained everything clearly. He also helped my friend try to get insurance. Thanks for all your help!
James and his team have been very helpful in going over all of my coverage on car and renters insurance. They come to your house to discuss your policy when it is convenient for you.
I love the service I receive from the wonderful people at this State Farm! They make everything so simple and easy for you as a customer and they always do what they promise!
Everyone here is super friendly. They really want you to get the best deal and make sure you fully understand what you are paying for. Would definitely recommend them!
This office is great! Daniel helped me out a ton and had some really solid advice. They made me a customer for life, always trying to save me money and up my coverage.
James Carlton is knowledgeable, courteous, conscientious, and prompt. I also admire his contribution to his community. I highly recommend James Carlton and his team.
James cares about providing the best possible policy for a persons needs. No more and no less. He is extremely thorough, a professional, and someone you can trust.
James is great to work with and he has been helping me and my family for years. He is always available to work with us to find the right solutions for our family.
Great guy, great visit. Covers everything without being overbearing. State Farm should be proud to have James Carlton and his staff carrying their banner!
I am very pleased with James and staff on the efforts of getting me the lowest quotes and always being ready, willing, and able to assist me at anytime.