AAA Car Care Center - Hampton

Category:	Car Repair and Maintenance
Address:	1520 Aberdeen Rd, Hampton, VA 23666
Phone:	+1 757-963-1222
Site:	aaa.com
Rating:	4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–4PM Closed

Location

Photos 14

Reviews 18

Anthea Williams

My husband took his car here for service. Upon entering the store, there was no greeting, "how can I help you" or anything. The representatives (middle age or older males) just looked at him. Then when my husband asked if this was the correct location of the building to have his car worked on, one of the men just shook his head, yes; still no words. They did not say "what can we help you with" or any inquiry as to what was needed. At this point my husband told them what he believed to be the problems. He was told a diagnostic would be ran and they would proceed from there. It was later in the day so we left the car overnight. The next day we did not hear from them and when my husband called no one answered. The following morning he called and the car was not done yet; they promised to do the diagnostic and call him back. By midday, no call so he went back to the facility and was told they were swamped, so they could not tell him when they would get to it, or even give him an estimate!! He still had to pay for the diagnostic ($109). My husband decided not to leave the car. The customer service and lack of communication were the biggest problems with them! I really would have preferred not to have even paid for the diagnostic; after-all they should not have even done it if they could not foresee a plausible time frame for beginning work on the car! I guess we were at fault for evening leaving the car after the initial encounter (no acknowledgment or attempt to assist without prompting). Poor Poor service!!!

Mellissa Snow

Very disappointed brought car in for diagnosis of burning smoke from front of car...When I was told problem and price elected to look around for second opinion and asked for car to b prepared to leave. So wld not add more damage to car had it towed home. The next day tried to move car and it just shook uncontrollably. My complaint is car was not shaking at all. Now I have spend money for another diagnosis ad to why shaking. Thanks AAA. This will b my last visit to this establishment.

dennis smith

I have had 3 of my vehicles serviced recently at AAA in Hampton. All contacts and conversations with the service managers were polite and professional. The repairs were completed in accordance with stated instructions and estimates, and were finished on time. No complaints. I would recommend AAA for maintenance for anyone who does not want to go to a car dealership, or risk work from a small repair shop.

R Grube

Great service quick and on time. Have used these guys off and on for years only because they are a bit of a drive from my house. They are my go to people for when I have a pressing or involved car issue. Great service team and Carey (SP?) was a great manager to work with. Extremely pleased with value of service.

Thomas Poulos

I just had my dodge serviced and told them to put my brakes I had they were silver but they wanted me to put gold and I said ok so then I put my brake pads back in my truck and they stole them not very happy I am gonna make a complaint and tell people not to go there steelers

Joseph Murawski

I locked my keys in my car. Ernest came very quickly and was very friendly and professional. He is a great asset to your company.

Steve Solomon

Got my car inspected in and out pretty quickly with no trouble or pushy sales people trying to sell me stuff

Prince Smith

AAA Has very experienced Mechanics and will do a professional job of repairing your Vehicles.

J Hernandez

Great service, and finished ahead of scheduled time. Would easily recommend!

Vasco Boyd

Waited almost an hour just to get my keys back from service center

Anthony Valle

Two days to change a tire. Never again