State Farm: Hunter Wyant

Category:	Auto Insurance Agency
Address:	253 Ridge McIntire Rd, Charlottesville, VA 22903, USA
Phone:	+1 434-293-3906
Site:	statefarm.com
Rating:	4.8
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–7PM 9AM–5PM Closed Closed

Location

Photos 100

Reviews 43

Connelly Barnes

Absolutely horrible to do business with! Previously, I did business with State Farm in Oregon for 16 years, and had zero problems in that time. I transferred my policy to Hunter Wyant State Farm for 2 months, had zero claims in that time, and they had absolutely terrible customer service! Two agents (Lynn Clements and Kimberly Robinson) did not respond to 3 emails (one initial email and two reminder emails asking if they could please respond) that I sent both of them over a more than 1 month period asking super basic questions: (1) when is the next payment due? (2) what is the change in premiums if I change the coverage? Previously Lynn did demand via email my spouse’s driver’s license number. I was quite confused and stressed out about that because my spouse does not drive, and does not have a driver’s license number. I do not know why it is assumed that my spouse drives. Nevertheless, in our initial email exchange, I was quite prompt in responding (1-2 days), and the issue was cleared up. I was quite annoyed that when I had questions in return, I was just completely ignored. Since there is no response to my questions about premiums, and their competitor has a better price, I thus started the process of cancelling my State Farm account. Unfortunately, there were tons more problems! I called up to cancel and thought this would be simple. Actually, no. Apparently, without informing me via email or phone, State Farm had changed the premium that I have in a printed receipt from them, and also mailed a refund check. I asked one agent (Sydney) where the refund check was sent. She said she was unable to determine without calling corporate, because apparently the local office and corporate operate two non-connected computer systems. After several calls back and forth, she finally called me back with the information. She told me the address of where the check was sent, and also informed me that she had voided the check (without asking me first, of course). I asked her if she could undo the voiding of the check, because it would be very aggravating to have to revisit this issue again in two weeks. She said “no I can’t do that,” and apologized for the inconvenience, as she had said several other times in our phone calls. Indeed, I agree: the kind of behavior that I encountered from Hunter Wyant State Farm was without any doubt incredibly inconvenient. I finally entered the business and asked to cancel my policy, and asked for written confirmation of the cancellation. The receptionist said she was unwilling to provide any written confirmation of the cancellation of any form, not even a handwritten note, and said it would be sent out by mail after a week. OK, so more “screw you customer” business policies. That was not entirely unexpected! She asked me why I wanted written confirmation that my policy was cancelled. I calmly explained that in U.S. contract law it is standard to get everything in writing. (But this is very basic business knowledge — things should not be this difficult!). The same receptionist also asked me if State Farm could call me up and try to sell me on some new plan, because “rates change.” Yeah right? Who wants to deal with all of this crazy BS? I declined that offer. Then, the final step in my State Farm relationship was I wanted to get documented proof that my policy was actually cancelled, instead of having some other crazy thing happen to it. Thus, I additionally had to call up another of their agents (Ben) over the phone, inform him that I was recording the conversation, and get verbal confirmation of the cancellation. More fun.

Linnaea Bohn

Bryan Lynch at Hunter Wyant State Farm is a superb agent. I chose Hunter Wyant State Farm Agency because of the good Yelp reviews. As an owner of income properties, I have been insured by State Farm for 18 years. They are the only major insurance company that offers full replacement cost for rental property. Bryan Lynch first helped me with insuring my first condo purchase ever, and first property purchase in Charlottesville (I live in CA). He guided me through the difference in buying Condo insurance rather than single family home insurance. He charged my credit card on the day of close, just as I asked. I noticed a week later that my card had not been charged, and I called in a panic. It was a corporate mistake, but Bryan reassured me it did not affect my insurance starting on the closing day! Over the past year I sold CA property and bought 3 more condos in Charlottesville. Bryan insured all of them, suggesting a commercial umbrella when I bought the last one. State farm was less costly than commercial insurance from a company that only sells commercial insurance. And State Farm’s coverage is more complete. The close on the last property was moved up 3 days. I was notified at 1 pm, and called Bryan immediately. Bryan got me revised quotes for all 4 condos and the commercial umbrella in my email box within an hour, and charged my credit card the same time the purchase was recorded. He communicated with me in the evening (Friday) to make sure I was comfortable with the process, and to check on any questions. The receipts for purchase were in my email box early the next morning (Saturday). Hunter Wyant’s State Farm has a great support staff. Whenever Bryan was out of the office, either Eric or Kendra handle my questions, and made sure Bryan got the messages. Bryan would email me about my questions before returning to the office. What I appreciate as much as his knowledge, follow though, and eagerness is that he did not try to upsell. He wanted me to have the right amount of insurance.

Zeferino Reyes

I am grateful to the representative of state farm Miguel Cepeda Coradine because he treated me very vien every time I pass the office or I need something thanks for his kindness.253 Ridge McIntire rd Charlottesville va 22903.

JIA HU

I had quite a good business with William. He has been very patient and helpful and got me the lowest price I could find in the market. One thing I would like mention is that I needed a revision on my contract to save about $100 dollars. However, the revision can only be done 5 days after my request. Usually, agents "forget" to do it or at least require the customer to remind them when the time comes. But William is not one of those agents. This make me feel secured.

Collier Lumpkin

Thank you thank you thank you for all (Hunter, Robert, and Isaac!) your assistance today as we went through numerous policies and issues! This office could not be more helpful, patient, and personal -- and I am so grateful to walk out with everything so wonderfully taken are of! Now I think you all just need to open a branch in Rome so all us ex-pats can have your fabulous service overseas, too! Cheers -- and thanks again for the fabulous service!

Lisa Schrader

I moved to Charlottesville but had need to maintain some insurance in Minnesota, as well. Joe and his colleagues were fantastic about helping me think through options and doing the leg work to make things seamless on my end. Frequent updates and transparent communications about where things were at in the process created trust and mitigated my anxiety. I would absolutely recommend the Hunter Wyant team!

A Private User

When it came down to what I needed for insurance, Hunter and his State Farm staff were there. With everyone trying to save every dollar they can, they were able to save me over a thousand dollars a year. His staff is always there and knowledgeable about any of your needs. I would highly recommend Hunter Wyant and his staff for all of your insurance & financial planning needs.

Tony Zhang

I was getting a quote for my second car, after I found that their rates are higher than progressive, I decided to cancel my policy with state farm. The representative then became very rude and impatient. She said that she need to see my new policy before she cancel it and suggested that it takes more than a week to finish the cancellation. Will never use state farm again.

Heath Harding

Overtime I stop by the office or call, I am talk with both professional and pleasant staff. They seem to be genuinely nice people...folks I would likely socialize with if I new them better. Most of my contact has been with Sydney B. I would never be able to say enough nice things about her! I would highly recommend the staff in this office.

Tytecha Holliday-Maupin

I enjoyed my experience with the office of Hunter Wyant. Everyone is so courteous and professional. They make me feel right at home every time I come in or talk to them over the phone. I recommend this office to anyone looking for an insurance agency that shows they care 100% about their insured!

Shannon Giles

Big thanks to Randall Carter who provided exceptional client service while setting up my auto and contents coverage in addition to reviewing and thoroughly explaining my retirement benefits. He was very responsive and answered all of my questions in a very timely manner.

Malkam Martin

I recently made the switch to State Farm Insurance through this branch, and my experience has been awesome so far. Bryan Lynch is a great agent, who has assisted me from the beginning, and I highly recommend that anyone looking to join State Farm works with him!

Lauren Smith

The entire process with Bryan Lynch at State Farm has been excellent. From the first contact, to closing the deal; everything was handled great. I definitely recommend Hunter Wyant Insurance to anyone that is in search of or looking for superb service!

Billy Simpson

Nathan is one of the best people that i ever had to deal with. i want to thank all of yall for your help...i think this is the best company ever.. great coverage of insurance,auto ,life,home,an renters...... Thanks William(Billy) Simpson......

Seth Stace

Saved much more than 15% by switching to State Farm...about 50% in fact! Excellent friendly service from the Hunter Wyant group at State Farm of Charlottesville. Thank you!

Elya Kinsey

Hunter Wyant has gone above and beyond his required duties as a State Farm representative. He truly cares about his clients and is always available to lend a helping hand.

Anne Walker

Nathan Castello and the staff at State Farm are always so nice and helpful. Their explanations of benefits and coverage are always said in a way that I can understand.

Ryan Richards

If you want to talk to someone fun, friendly and knowledgeable, talk to April. She is professional and helps me understand my coverages while also saving me money!

Amy Gentry

Nathan has been fantastic. We really appreciate how much time he has given us as well as the money we have saved on our insurance. Thank you Nathan and State Farm.

Kayli Toulotte

As soon as I walked in they were super helpful. I was in and out pretty quickly and feel confident that I made the right decision by choosing them for insurance.

Britney Shiner

Robert was excellent with the customer service he provided and helped me a lot of upgrading my policy. Definelty would recommend State Farm and there business

Chris Riley

I recently made the switch to State Farm insurance with the help of William Vaughn. I enjoyed working with William and appreciated his guidance.

Carlos Puente

Very good host. Thanks x the attention miguel cepeda

Mercedes Mejia

Hello graias Miguel Coradine treated me very well.

Jim Finucane

I am absolutely loyal to State Farm and just feel like I really am lucky to have a courteous, friendly and effective local office.

Han D

Mr. Ben Anderson helped me with my issue and really delivered high quality service. I had really good experience with StateFarm.

Ryan Ashooh

Service is always amazing and speedy. Hunter does an incredible job and has put great employees around him.