Service First Air Conditioning and Heating

Category:	Air Conditioning Repair Service
Address:	7814 Mainland Dr, San Antonio, TX 78250
Phone:	+1 210-521-1500
Site:	servicefirstactx.com
Rating:	4.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 19

Crystal Martinez

EXCELLENT, PROFESSIONAL, FRIENDLY, TRUE HONEST HARD WORKERS I cannot begin to explain the level of excellent service that I received from this company. Their name is not just a name but truly the way that they do business. I called them out for a third opinion after having experienced multiple problems and dissapointments with other companies over the course of several months. They were straightforward, considerate, prompt and very explanatory with my options. They never made me feel like they were pushing a sale on me but rather taking my situation to heart and offering the best most cost efficient resolutions possible. After about a month I called them back during a major coldfront on a day that my heater finally gave in for good and needed to be entirely replaced. Although Joseph had worked almost a full day at that point, he stayed by my side to ensure that our financing would be taken care of and we were surprised that they began the installation almost RIGHT AWAY- and at 5pm at that! He and his helper worked tirelessly through the night to make sure that we would be comfortable through the terrible weather we were experiencing. I was shocked that they stayed till almost 1am to make sure the job was completed and on top of that Joseph was back very early the next day to make sure the correct thermostat was provided. The level of service was second to none and the price was well worth what we received and beyond. We feel blessed to have found this company and they will most certainly have our business from here on out. IF you need them- ask for Joseph. You will not find a more knowledgeable, considerate, proffesional AC tech anywhere else. And you will be ecstatic as we were to have them working for you. We cannot thank you enough Service First!! Thank you Thank you Thank you!!!

Carrie Hill

Well my AC was put in 8/13/13 and the owner Jack is great. I have my ac/heat serviced twice a year and his ac techs are great. Service first is the best. I had a few techs come out recent to check my ac and their names are Victor and Austin. They know their job very well. Jack has the best techs for his company. I will never use anyone else for my service. I highly recommend Service First Air Conditioning Heating to anyone. Thank you Jack and to his ac techs yall are the best.!!! Just a quick note to a comment I read about that the good comments are his family and friends. Well I am a new customer since 8/13/13 and My ac went out in the hottest part of the summer and I called a lot of AC Companies and no one would answer the phone except for Service First in the late night. So I was not family or a friend. They are a great company and the owner is excellent. I have had the best service from them. So to let anyone know Service First is the best!!!!. And also they treat you like family.!!!! Thank you Jack for having wonderful people working for you,!! CHILL

Tim Lawless

I called service first after a bad experience with Airtron. They had left my AC non-functional after a service call the prior day. Calls to Airtron were met with hours on hold in a queue waiting for a person who never picked up. This lead me to search for other AC service companies, and based on reviews I tried out Service First. The technician (I wish i could remember his name, but i was running on low sleep from not having ac all night) answered promptly and was out within an hour. He diagnosed the problem (a broken door switch), and also informed me that my two HEPA filters were non-functional due to a broken door. (something Airtron never mentioned). Service first has my business from here on. They were honest, prompt, and responsive.

Michelle Sauceda

Service First installed a new a/c unit at work, for our lobby. They were very accomodating with our business open & close time foe our convenience. The new unit is functioning very well and we are pleased with this install and previous work Service First has done for our small business. Jack oversaw the project, Johnny & Fabian were the technicians that handled the install. They did quality work, pricing is reasonable & fair, their staff was polite & friendly. Service First has also corrected duct work that was poorly done by another company, cleaned coils for us, & installed a mini split in our warehouse space, which I highly recommend! If I could gice Service First a greater than 5 star review, I certainly would! -Michelle, HAFH Kennels

Jeremiah Grummet

We had our A/C go out on Saturday afternoon. Our usual company is not open for business on the weekends. Found Service First that evening and scheduled a service call for Sunday morning. We received a phone call prior to arrival and technician arrived on time. The level of service we received was second to none. The technician, Adrian, arrived, investigated our issue, identified the problem and repaired it in less than 1 hour. We were so impressed by the speedy and cost-effective service, that we decided to have them regularly maintain our system from this point forward. Thank you, Adrian (and Service First AC and Heating) for giving us much needed relief from the August heat!

A Private User

Three days after coming home from a summer vacation the motor on my AC unit died a horrible screaming death! I called Service First at 7:00 am and a technician was scheduled to come out between 11:00am - 1:00 pm. They called back back about 10:00 am to say someone would be out within the hour. David Villegas arrived about 11:00 am, did a diagnostic of all parts of the HVAC system, gave me all sorts of choices and price ranges. Long story short, he replaced the fan motor, tested it, not the right one so replaced it again! David gave up his lunch hour to make sure I had a cool house as the heat index on the weather channel approached 105 degrees! Awesome job, David! Thank you.

Chris Inman

Amazing company. Rudy arrived at 9:00 PM and patiently explained the issue with my AC and my options. It was 98 degrees in my house. The next morning Johnny and Javier arrived with a new system. I am most impressed by how highly the technicians spoke of the owner. This is a sign of a great company. Treat the employees great and they will treat customers great. It was well over 110 degrees in the attic. Johnny and Javier never complained. They even kept a great attitude while they worked through a technical issue. In less than 24 hours, and a completely new central air system later, I am sitting in my 73 degree house. I am more than satisfied, I am impressed.

Kelly Segura

My parents have known Jack and been doing business with him for 20 years. He is truly an honest family driven business owner. I contacted Service First to get my a/c serviced. I set an appointment up for tomorrow. However once my tech Derrico found out my A/C was not working he made it a priority to fix it TODAY!! Derrico worked late, he came by at about 9:30 in the evening and fixed my issue. Then made it a point to reschedule an appointment as a follow up. THANK YOU DERRICO!! AWESOME SERVICE!!! Jack thank you for always being there for my family and I. Your love for people truly shines through with your team and honesty.

Rob Wade

First and foremost we were treated with the utmost respect from the initial contact to the completion of the job. Consulting with Joseph in the beginning was a smooth process with no feeling of pressure. Joseph answered every question, went over every scenario to make sure we were comfortable with our selection. When I came home during break while unit was being completed, I was immediately greeted by Johnny, Fabian, and Mack who were very professional and explained the entire process from top to bottom. Great job Johnny, Fabian, and Mack. House feels great. Will definitely recommend Service First at any given chance.

Marcus Chroback

I called because of a broken air conditioner, and they came immediately. Of the three different guys I met with, all were very professional, and courteous employees. Adrian took videos of the problem on the fan to show me, and was very helpful in explaining the problem. Johnny & Mike then came to replace the unit, and were also professional and extremely helpful. I do not usually write reviews, but I chose this company because of the overwhelmingly positive reviews; and I can confirm the great service. I would definitely recommend Service First to anyone else. Thanks guys!!

marsha oates

Joseph was our service tech. who responded quickly to our urgent need related to leaking AC and water damage to our hardwood floors. The dispatcher said she would put us in emergency status and Joseph called with an ETA and showed up right on time. A drain line was clogged causing condensation to back up into the unit, he put a sensor on the line so if it backed up again it would shut the ac off and not damage our floors again, thank you. Joseph was quick, assured in what he was doing and very professional. We will definitely use Service First and ask for Joseph.

Bridge A

Honest service at Service First Air Conditioning and Heating!!!. I called in to get service and spoke to Jack he said it would be 30 minutes to 1 hour, I figured yea right!, Anyway 20 minutes later (super!) Joseph the technician shows up and spends about 30 minutes to diagnose the problem, I was thinking, (oh, boy...probably something major) Well Joseph diagnosed it was a simple matter, of using a too dense of a filter which was restricting the air flow to my furnace and was causing my furnace to cycle on and off. My Thanks to Service First!!!! Thank You Guys!!!

Richard Begley

I called Service First in a pinch and they really stepped up. Joseph was able to come out the same day. I told him that based on some of the symptoms that it sounded like the compressor was shot. I was expecting an expensive repair. Rather than follow my conclusion, Joseph took a look and found that it only needed a new switch and a capacitor. This is an example of how some "mom and pop" places could actually cost you more money because of a lack of experience. I am extremely pleased with the service I got and will be using them again.

Jordan Keefer

Fast, competent, reasonably priced, personable. Our tech was Joseph -- he was friendly and knew what he was doing. Your initial reaction whenever buying something related to HVAC will be "Oh my, that is expensive" but after looking around, Service First was very competitively priced. In addition to that, I think their technicians bend over backwards to get the job done as soon as they can and do it right (which is rare these days). This was my first experience with them, but with that in mind I know who I am calling if I need anything else.

Jennifer Imken

LOVED THIS COMPANY! I called at 8:25am. JOSEPH arrived at my house at 9:00am. Took him a very short amount of time to figure out what was wrong. Did not try to get me to buy a whole bunch of stuff, only concerned about what I needed to know/needed to fix. It was fast, reliable, affordable, and exactly the experience I was hoping for. I will only call them for my AC needs now in the future. Honest companies are hard to come by now-a-days, and I think I have found one that I can rely on for good.

Nicholas Talamantes

In the almost 2 years we have had our HVAC system in our business it has had something wrong with it on an average of every 4 months. They have yet to fix it and still keep having us go days in the subfreezing weather and/or heat before someone comes out. Operating and bar and grill the comfort of my guests is a top priority and i has severely impacted my business. I give them credit that they at least are friendly when I speak to them. Would never recommend this company.

Richard Brannan

I had this company install a new AC system in my home. The crew left trash in my yard, they damaged the trusses in my attic, they failed to send off the paperwork for my promised CPS rebate. When I call to attempt to resolve, they fail to do anything or even return my calls. After a year of getting the run around, I am taking them to small claims court. My experience with this company has been very bad across the board. Beware..... This is a terrible company

Daniel Pedroza Group

Thank you Jack, Darrell, Johnny and Mac for taking great care of us like family. From the time we called Service First Air Conditioning and Heating, Jack and Darrell took great care of us. I highly recommend them for their response time and great customer service. Their quick turn around time installing an entire HVAC system as outstanding. Thank you Johnny and Mac for being professionals and treating us like family making sure everything was perfect.

Edith Molina

Spoke with Jack and he sent Derrico immediately and the service was amazing. A fellow veteran at the VA recommended me to this company and I will be using this company from now on. The rapid service Derrico gave replacing the part and he treated me like if we were friends and not just another customer. Pricing is extremely reasonable. It is obvious that this company is in business to help the consumer. THANK YOU JACK AND DERRICO...

Service First Air Conditioning and Heating

Location

Photos 100

Reviews 19

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