Blue Cross and Blue Shield of Texas

Reviews 23

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Kim Callahan

I am a heart patient. Since, January I have been trying to get this to correct my billing for me. They have sent several emails making promises to make these changes. Six months later nothing has happen. I went to the ER last night, and the Dr refused to see me, refuse to write a prescription, and they sent me home. Also, told me to go to a clinic for services. The customer service agent I spoke with this morning, had an anger issue going on with her. She told me to shut, and listen to what she had to say. I was alarmed, and when I said that is not how you speak to ppl over the phone. She rebuttal stating she was grown and do what she wanna do. If, I had know it would be this much problem I would have selected another insurance company. Once open enrollment start again, they will be dropped. And today, I will be calling the Insurance commission on them, and complaint via media also. Most doctor office will not accept Blue Advantage Insurance because they said it was new to them.

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Sunny Sun

probably the worst insurance company ever, i have no idea how they are still in business. I had paid a 2000+ premium two weeks before i got sick, and when i was sick yesterday these i waited three hours at the emergency room just for them to tell me that they could not treat me because they had canceled my account for nonpayment. So i called today and they hung up on me 3-4 times with a 45 minute hold time each time, only for them to tell me that my check bounced. When i checked my bank statements it says that the amount was paid and had not bounced at all. THESE PEOPLE TOOK MY MONEY AND THEN SHUT OFF MY ACCOUNT FOR NONPAYMENT WHEN I ACTUALLY NEEDED IT THE MOST! I have been trying to get my account turned back on to day but each time i get hung up on, i have wasted my whole day with no progress. I am still sick and have no clue what to do.

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Lawrence Osterhout

I called yesterday and was treated like I was a new recruit in the Marines. This woman was extremely rude and and when I asked her to please speak in a kinder voice as I felt I was not welcome as a custome. She replied to that request rudely as well. I have been a BCBS customer most of my life. I can only speculate why the customer service has gone down hill. I feel sorry for those who actually have to use this company to save their lives. I am currently healthy and have had very few claims in my lifetime. I am in the process of changing now.

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Charlie Wood

Absolutely the worst customer service in the industry. I have spoken to at least eight ( 8 ) customer service agents and have gotten a different answer each time. I had a hip surgery and that is where I started to get my education in health insurance. There is really no accountability for what each agent says. I am paying my premiums without fail and they have steadily gone up but I can not get an agent that can tell me what is in my policy!!!!!! It is time to seriously consider filing a complaint with the Texas Department of Insurance.

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Greg Hazlewood

Hope I can help someone with this review. STAY AWAY from bcbstx, I like everybody else that leaves bad reviews here. Customer service sucks, normal wait time on the phone is 2+ hours, only do you have to wait 2 hours, but the whole time your on hold - you must listen to their stupid ad - over and over again. Once I turned it down so low... I miss them staying hello. I had to call back took 1/2 my day for some bullshit. JUST STAY AWAY, then you will never know how frustrating and terrible an insurance company can be!!!!!!!!!!!!!!!!!!!

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Janet W

I switched from COBRA United Health Care to a BCBS Anthem Colorado plan. BIG MISTAKE. I have spent hours on phone hold. I have been given incorrect information several times. Still trying to find out why I cannot print a temporary ID card off my logged in website. Still trying to find out why my credit card was charged twice the same day for my premium. Even the corporate office has me on hold for over 15 minutes now.

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Joseph G

BCBS has Zero Customer Service and no Supervisor will talk to customers. After their 55% increase for 2017, we cancelled insurance in December by mail because they would not talk to us on phone. But BCBS ignored our letter cancelling service and continues to bill us. Have listened to their irritating music for hours while waiting for no help.

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Matthew Palmer

I would give Zero stars but that is not an option. I have had BCBSTX through my employer for almost 10 years. It has been my only choice, They recently took away my cousins individual PPO plan, and only offer the useless HMO plans now, I had always had pride in being from Texas but no more.

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Mary Swansey

I was changed to an HMO the first of the year from the PPO that I had without my knowledge this is absolutely the worst insurance co. I have been on in my life one star is way to good for them I cant even find a good surgeon that will take this insurance which tells me all i need to know

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Fabby Rosario

Amen to all the comments here. Service is absolutely a disaster. Receptionist made me to spell my name several times in a rude voice. Finally when she transferred the call to an agent someone hang up on me.

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Brenda Venable

THE WORST EVER. YOU PAY MORE THAN $850 month (self) and YOU CAN"T FIND A PROVIDER. ONCE YOU YOU DO AND MAKE AN APPT. YOU GET THERE FOR THEM TO TELL YOU NOT COVERED BY BLUE CROSS BLUE SHIELD.. WOW!

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Minhthien Nguyen

Horrible organization on their calling services, transferred to 3 different people after 20 mins on the phone and wanted to transfer to a 4th person just to find basic identification.

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Alan Hoffman

Used to be first class, now horribly inept and incompetent. Takes hours on the phone, website often down, no explanations - but plenty of high premiums. Stay away from them

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Sunny Gup

Blue Cross is modern age Day Time Highway Robbers,If you want to robbed buy their Insurance,Do not Pay them any payment accept their cancellation the policy

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Kamal Sapkota

too expensive and very very bad costumer service i ever had, i been more tired and stress because i mistakenly i had insurance with this company.

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Ganesh Raj

Very bad customer service.. called 3 times and waited on call for 30 min before hanging up my self. No one picked up. why do you guys do this????

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Silly cat 225

the most awful insurance experience, assuming you can reach a human. a single star only so I can post

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Stephanie Huynh

Impatient customer service. Hung me up before I could even ask another question.

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jamie Thompson

If you have their Obamacare plan, they only offer an HMO, that NO ONE takes.

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Aya Hasan

1 star is too much to give for such a bad customer service.

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Ashley Castillo

This insurance sucks...

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RF Wilkie

Garbage company.

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Stephanie Farmer

worst ins ever

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