American Auto Shield

Reviews 52

KL

klint22080

As an auto repair shop owner I thought I could give some insight about the way warranty companies work. Most extended warranties will cover a certain labor rate and certain part price. The labor rate is based on the national average usually and the part price is through a part list or over the counter price. While this company covers the labor rate of you shop no questions asked, they do not cover the part cost. They use online sources to price out the part to get the cheapest price. Then use the scare tactic of calling my customers to tell them how much more I am charging for the part. This is bad for a number of reasons; 1) I make a profit on parts and labor just like any other business. Outback steak house does not let you bring in your own steak, beer or soda. Because they make a profit on it. We need to as well to cover our overhead. 2)Ordering parts online is problematic for us. We have to wait days to warranty through online sources and need to send the part back to them, which means the car is going to be held until we get that part. 3)My local companies work with me if there is part failure and a warranty needed. So they will help cover the cost of my labor to replace a defect so I am not losing all that time. I would stay away from this company. There are plenty of good companies out there. But honestly if you can afford 3-4k on an extended warranty, you are better off not getting one. The covered cost usually does not pan out, or they wouldnt be in business. I hope this helps anyone trying to make a decision.

---

AN

anthony ferrara

We at DB Automotive Specialists deal with alot of insurance companies and warranty companies. American Auto Shield is one of the best warranty companies that we have done business with. There are a more steps to take than other warranty companies but they are there to ensure they cover as much as possible instead of trying to cover the least amount as possible. I was very surprised when I got to speak with an actual person that has mechanical knowledge which saves alot of time when trying to explain why this needs to be replaced. Basically more steps to take but alot less hassle very quick and to the point phone conversations so I can get back in my shop and get back to work faster. Highly recommend this warranty company, we offer aftermarket warranties at our shop and try to sell them as much as possible we do not make money from selling warranties we simply care about our customers that is why American Auto Shield has just became the number one warranty company that we will sell at our raleigh location .

---

BI

billy rogers

I am a shop that tried to accept this insurance for a customer, after I refused to accept there parts they wanted to send to me and their cut rate labor times, they proceeded to tell the customer a price for the parts that I would pay that was less than my cost, to persuade them to accept their lowball payout and all the while not addressing the major issue with the vehicle because the warranty was about to expire do to mileage on the vehicle, they wanted to replace a busted radiator but ignore the blown head gasket , which their own inspector confirmed, in hopes it would run out before they found out, BUYERS AND REPAIR SHOPS BEWARE no-one in there right mind would believe a radiator and labor for a bmw x5 v8 would be less than $300

---

PH

Phil McCall

When my warranty expired on my Kia Optima, I was very worried about how I would pay for costly repairs. I did a google search and found there website. I talked to a sales rep. We set up a plan, the process was very easy and painless. 12 months later my transmission went out :( it was going to cost over $2700 to fix it. I called American Auto Shield claims number and they took care of the rest. I only paid $100 for a deductible that was it! They also gave me a FREE rental car for 2 weeks. 5 Stars!!!

---

MA

Mark Briant

Absolutely terrible! I highly recommend NOT using this company EVER!!! They will find any possible way to not have to pay! My transmission went out so I took my truck to a dealership for service. The dealership let me know that it was clearly a "failure of internal lubricated parts" so we opened a claim and the hoops that they made us jump thru were ridiculous. 0 of 5 repairs were covered with them. They had excuses for every single one not to pay. I warn you all... DO NOT USE THIS COMPANY!!!

---

JO

JOHN EMERSON

AS A SERVICE ADVISOR I WILL TELL YOU THERE WARRANTY STINKS. THEY ARE NOT USED AT MY DEALERSHIP DUE TO THERE SHORT PAY FOR LABOR AND PARTS AND RENTAL. AFTER 3 DAYS OF A VEHICLE BEING HELD FOR THEM TO PERFORM AN INSPECTION THEY ONLY WOULD PAY 1 DAY OF CUSTOMERS RENTAL. DIDNT WANT TO PAY FULL PRICE FOR PARTS AND CUT LABOR AFTER THE LONG WAIT. DONT BUY THIS WARRANTY IF YOU ARE LOOKING FOR A WARRANTY THAT CAN BE USED AT A REPAIR CENTER

---

CH

Chris Curtis Motor Masters LLC

I have owned a repair shop for over 30 years and have done business with many good extended warranty companies. I tried dealing with this company and they are by far the worst extended warranty company I have ever dealt with, they will wear the customer out and the repair shop trying not to pay. If your trying to find a extended warranty company, take it from a expert and stay clear from AMERICAN AUTO SHIELD!!!!!!!!

---

AS

Ask Me

THIS COMPANY IS THE WORSE I HAVE EVER DEALT WITH AS A SERVICE ADVISOR. AND I DEAL WITH EXTENDED WARRANTY COMPANIES ALL THE TIME. IT IS LIKE THEY ARE TRAINED TO HAND YOU OFF TO SOMEONE ELSE AND DO EVERYTHING THEY CAN TO TRY AND PAY AS LITTLE AS POSSIBLE. IF SOMEONE TRIES TO SELL YOU A CONTRACT FROM THIS COMPANY RUN RUN RUN RUN...THERE ARE COMPANIES THAT ARE GREAT EXTENDED WARRANTY COMPANIES . THIS IS NOT ONE OF THEM.

---

LE

Levi Egoak

Received a letter from these guys saying my warranty was expired or about to expire and its only been over a year since i purchased my truck from the ford company i went over my warranty papers for my truck to see what i was covered for i have the same warranty coverage for the next 6 years covered from bumper to bumper from the ford company these guys ARE SCAMMERS HANG UP ON THEM ALL THEY WANT IS YOUR MONEY

---

PA

Paul Coleman

CALL BRIAN COLEMAN A GREAT GUY WHO HELPS U -TOUGH JOB WHEN U ARE TALKING $ AND YOUR CAR..HES A GREAT REP..WEVE HAD THEM FOR SEVERAL YEARS AND WILL DO AGAIN IN FUTURE..I LIKE THAT U CAN TRANSFER WARRANTY will help to sell car .REAd read YOUR WARRANTY esp about must have prior ok b 4 service is done to car..have no affiliation at all except were customers and we have 2 cars with warranty

---

JA

Janet Roberts

The peace of mind knowing that I am covered comprehensively while driving is worth the price of their service. I never had any issues that previous reviews here are describing. I went in and talked to a representative and I had my car insured. There was no pressure or unfriendliness. I enjoyed my experience using American Auto Shield and I hope more people become aware of their service!

---

JE

Jeremey Kimbrough

This is the worst company to deal with! I will NEVER do business with American Auto Shield again. American Auto Shield makes the process long and drawn out. Multiple phone calls, pointless information being passed. And they Declined everything. Dealerships will not do business with them. Save your time and money and steer clear of American Auto Shield.

---

ER

Eric Kaplan

This is a great company, easy to work with and an array of products for every budget. I bought a warranty from them when my original warranty expired. It came in handy almost immediately, as my water pump went out one month after warranty purchase. They made the process of getting it repaired super quick and simple.

---

VA

vaibhav tiwari

My uncle is using the services United Car Care policy from around 2 years. And i remember when we have words in group regarding repair services he always recomend United Car Care policy. After his great deal of satisfaction with these services my father also bought it and he is also satisfied. Thumbs up to you guys.

---

LA

Laura Lemons

I had a very limited budget when buying my car. (3,000, very limited) So, I really needed some extended coverage. American Auto Shield offered me a plan that fit my needs and was affordable for me. I am definitely glad I decided to get the extended warranty,.

---

SH

sharon Brown

This the worst company ,I am so mad they have my car all jacked-up saying #1 this part needs tested,#2 oh this other part needs tested ect. I am chacking this up as a lost . and get my truck (trans) fixed my self. AND REALLY PUT THEM ON BLAST WITH LAW DOG.

---

TA

Tanya Marchiol

Horrible experience. Their customer service is terrible and their representatives are not knowledgeable or taught to say anything but NO. They will not repair your car. DO NOT purchase from them. You will still pay for your repairs out of pocket

---

SH

Shante StrawberryVogue

With an honest review, I give this company 1 star. The gentleman was friendly and nice, but he had some pressuring sales tactice. I recommend that you do some research on this company, first. Something that seems too good to be true, usually is.

---

RA

Raul Urbina

They gave me wrong estimate and try to put used parts on my BMW. When I asked for final costs out of pocket, I ended paying more than 70% of the cost. How could you get an extended warranty that makes you pay that much. It is not worth it

---

BR

Bradley Taylor

i work for a dealership as a advisor, and by far this company is the worse to deal with. No automotive knowledge, fighting tooth and nail to not cover my customers repairs. which is costing my customer time and money. horrible

---

WA

Wall Eee

Save your money. There are much better choices out there. If you purchase from this company, you will take it in the shorts when you purchase, and again when it comes to their customer service.

---

JO

John Damron

Absolute crooks. Sent adjuster to inspect the problem adjuster agreeded that the problem was a failed covered part and they refused to pay the claim. STAY AWAY FROM THESE IDIOTS!!!!!!!!!!!!!!!!

---

HU

hugh poole

DO NOT BUY THIS WARRANTY WORTHLESS!!!!!!!!!!!!!!!!!!!!!!!!!!!! SCAM ALERT!!!!!!!!!!!!!!!! THE REVIEWS THAT ARE GOOD ARE PEOPLE WHO WORK WITH THE COMPANY!!!!!!! IF I COULD GIVE 0 STARS I WOULD!

---

FR

Francis Morgan

Needed an extended warranty. I decided to go with this company. I have been completely satisfied so far. The customer service is helpful. They were quick to answer the questions I had.

---

JA

Jacqueline Bontzolakes

Wishing I could give a zero! Hour could your not find a customer in the computer for EMERGENCY ROADSIDE ASSISTANCE? And then give me a number for customers service that is not even open!

---

BA

basem harazneh

The best experience and most helpful staff. Ms Dee you are a star and I hope you get promoted and recognized for the great service you provide on behalf of America auto shield.

---

DA

David Gargiulo

Was able to get extended warranty for my high-mileage Honda Accord, including powertrain, that no one else was willing to offer. Solid product and helpful reps.

---

CY

Cynthia Le

Absolutely WORST experience with this company! Cancelling your policy takes 30 minutes because they badger you to stay. DO NOT GO WITH THEM!

---

FA

Fast Freddy G

This company has been very good at working with me so far very helpful customer service hope it continues and my car is back on the road soon

---

NI

Nick Venzor

One represeny Tative wad being very rude and aggressive about the conversation and it was a waist if my whole lunch just to check on a quote

---

C

C Majik

Buyer BEWARE!!!! This is a scam organization. Do not listen to their pitch. Hang up and call every to tell them to beware.

---

JO

Joe Clark

AAS is a Scam, starting with a big runaround ending in a royal screwing Now off to the bank to prevent more loss

---

CR

Craig Crismon

Long hold times for my service center to submit a claim, which required me to remain at the service center.

---

PA

Patricia Ely

They came though when I neended them. The repair shop told me they always get their bill paid quickly.

---

NI

Nick Hamilton

great company!!! Paid my claim in no time and the 24 hour roadside was a lifesaver!!!!

---

WI

Willis Bernard

American Auto Shield is a reputable company that I had a four year relationship with

---

SO

Sonji Spates

Directed me in the right direction & with the phone number, very polite thank you

---

MA

Matthew Del Rossi

Very professional. Explained what was happening with the claim.

---

DO

dominique watson

the experience very great and wonderful vehicle protection.

---

GE

Gerald Wilson

The person I talked to was courteous and helpful.

---

DA

Daniel Hayes

Everything I call there always helpful. Thanks

---

NO

Norman Nix

This place sucks I give them no stars at all

---

GA

Gabriela Quadri

This is a scam. Simple as that.

---

JC

Jc McClain

Prompt on top of the situation.

---

MA

Mary McClain

Good experience, recommend them

---

M

M Lee

It is a scam. just my opinion.

---

TA

Tammye L Burnham

Great rep. thanks Rachel

---

CA

Carlos Engels

Beware: this is a scam

---

RI

Rickia Gude

I loved it so much

---

NI

Nicholas Mamolo

Best of the Best

---

CY

Cynthia Thomas

Excellent!

---

MA

Marion Ritz

hmmm.

---

---

25 most recent searches

---

---

See also other insurance companies: