Colonial Savings

Reviews 13

CA

Cara Buckhaulter

Poor customer service in the claims dept. I had an insurance claim and had to send Colonial the checks issued by my insurance so they could disperse payment throughout the repair process. I had a very hard time getting the claim reps to help me to ensure all disbursements were made. I called twice and spoke with two separate claim reps (Glenn and Denise). They both sounded like I was an extreme bother to them and Denise actually banged the phone several times while I was speaking. I did deal with Kim in the Interest Savings Plan dept to set up bi-weekly recurring payments and she was very kind and thorough in explaining the process. Perhaps the claims dept reps could learn a thing or two about customer service from the Interest Savings Plan dept.

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Brenda Gonzalez

I had my loan with them for 4 years. My home owners insurance company sent them request for payment for my annual renewal. These people never sent in a check and my insurance canceled. Needless to say, they blamed me, My home insurance doubled due to a lapse in coverage for 6 months. Horrible and unprofessional.

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MA

Mark Titus

John Farrell handled our home mortgage with terrific professionalism and care. It was the best financing I could find in the market and I got to keep my business right here in Fort Worth. Better still, the ongoing service stays here too. I recommend Colonial Savings every chance I get!

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darrell howard

I have been with Colonial since 2003, had hail damage and my ins company sent a check made out to me and colonial. after 2 months and countless phone calls I am still waiting for my funds from colonial. Not to mention that customer service is a joke at best.

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PA

Paul Clark

same complaint as the last person... i hate this place and wish they would close down... i went through meridian and they sold our mortgage to this place...rude rude rude..no information is every given and go forbid if you are late on a paymet...what d-bags

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Ron Tharp

There is no way a company ran this poorly could be in business without the captive audience it has when they acquires your mortgage. There is not 1 thing I like about Colonial.

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bruce boehrer

hideous incompetence, adorned with a fig-leaf of brazen self-justification. i am endlessly sick of dealing with these people. run if you can.

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Yessica Barreda

The least helpful mortgage company I have ever had to deal with. An antiquated webpage, and poor communication among departments.

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Sara Burris

Terrible customer service. I am so upset our loan was sold to this joke of a company. Stay far away!

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Kenny Cox

We have our loan with them. And each time I have called the response is quick and very useful.

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James Sneed

Great people in the Cleburne office this has been my bank for several year

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Jerry Merrill

Poor service... Poor follow up... Poor Management

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Anthony Ewest

Just get a new company!!!!!!!!! Do not even try

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