Melanie Schelling - State Farm Insurance Agent

Category:	Auto Insurance Agency
Address:	3350 N Water St, Decatur, IL 62526
Phone:	+1 217-876-8800
Site:	bestinsuranceindecatur.com
Rating:	5
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5PM Closed Closed

Location

Photos 100

Reviews 39

Catharine Ingram

These folks have been very accommodating, responsive, and on the ball. I began working with them before we moved to Illinois from California and helped get us set up so we were covered the moment we moved. Through a car accident, and the purchase of a new home, this office has advocated for us, and ensured we are covered (pun intended). On a personal note, they also have positively influenced my networking in the area as I made new friends and searched for a job. Thank you to everyone in the office! You have made insurance companies a pleasure to work with!

Chris Siefert

My wife and I made the switch to State Farm after some bad experiences with other insurance agencies in town. Let me tell you that from the first time we met with Katrina we were so glad we made the switch to State Farm. Everyone that works there is super nice and goes way out of the way to make sure you understand your policies. Whenever someone asks me where I have my insurance I am glad to say the Melanie Schelling State Farm Agency!!! I will always recommend you guys. Keep up the great customer service!!!

Kat Hazel-Jackson

Melanie and her extraordinary group of colleagues have been a joy to work with. They have taken special interest in understanding our needs and providing ideas and options for my husband and I. We have only been with Melanie for a little over a year, but honestly, we have had more contact from this agency just checking to make sure we were satisfied than we had altogether with our prior agent - and we were with them for over 20 years. Great job Melanie Shelling Agency!

Kate Slingerland

Melanie and her team are amazing! I have never had a need that they have not taken care of instantly. When our garage was destroyed by a tornado a few years ago, Melanie was there that day, in person, to make sure we knew how to handle our claim, and to do everything she could to make sure the whole process was as painless as possible. She and her team helped us every step of the way, and made the whole ordeal much easier. They always go above and beyond for us!!

Troy Moore

I had a great experience sitting in her office while she trained a new hire. It is a very warm and welcoming place. They offer you up something to drink while going over everything with you. I highly recommend these folks for all of your insurance needs!!! They are extremely friendly and will go over everything with you in complete detail. Please give them at least an opportunity when you are shopping around for any sort of insurance.

Lamarcus Williams

Melanie Schelling State Farm Agency is awesome. Their staff are very friendly and understandable. My agent name is Casey Danbury and she always makes me feel at ease when difficult situations arise in my life. There are so many more stories I could tell you. However, I will leave it at that. Overall, I will recommend this Agency to anyone who needs insurance. Remember the jingle, Like a good neighbor State Farm is there. LBVS

Chaz Carson

Ive been with Melanie for about 9 years. Melanie and her staff has always been very helpful and provides excellent service; definitely 5 STARS! Her staff is always looking for way to save me money. I currently have life insurance, home insurance, 3 vehicles and 2 motorcycles through State Farm and its affordable. Casey Danbury Rocks and is an awesome friend and Licensed Representative!!!! :)

Brandi Rosenberger

Melanie Shelling State Farm is awesome. They are willing to answer any questions you may have. They understand people are on budgets and never try to oversell you on insurance and always work to get you all the discounts possible to you. They are honest and truly look out for the customers to see that they have the proper amount of coverage for your needs. Highly recommended!!!

Lindsey Pierantoni

It was so easy to switch my car insurance over to State Farm. Their hours are also a plus in my book since they are open later than the regular 9-5. Everyone was so friendly. I had my 7 month daughter with me who was blabbering away so loud and the entire staff was super friendly with her as well. I wish I would have switched earlier (:

kelsey sloan

I just currently switched my insurance over to State Farm and it was so easy. I was able to do everything over the phone. Casey Danbury was very easy to talk to and was able to meet my every need. She also told me about other policies I could add to my account when the time was right. I am very happy I decided to switch to State Farm!

Dave Kubicki

I have been using Melanie Schelling since I moved to Decatur 5 years ago. The service is great and the staff is fantastic. They make every experience a pleasure and are incredibly helpful. I highly recommend them. They are great people and they have always been there to help me with any issue I have had

Jennifer Thompson

I just recently switched our insurance to State Farm. It has been a pleasure working with Mackenzie Massey and the friendly staff. Mackenzie was very informative, responded to our questions and concerns in a very timely fashion and of course saved us money!!

Michelle Taylor

Working with Melanie Schellings office has always been a pleasant experience. I have been with her for about 8 years and she has continued to be a pleasure to work with for my best rates. Plus, I get a ice cream cone from DQ for my birthday.

Jessica Fox

Have helped me quickly anytime have had car or insurance issues .. Very friendly and quick to assist .. Highly recommend this agent .. Even over other state farm agents . Anyone with insurance needs must go here ..

Robin Powell

We have our house, cars and my Harley-Davidson with Melanie. They gave us great rates and Melanie and her staff has given us great service. I highly recommend Melanie Schelling ins agency inc.

Valerie Cook

I have had my business and vehicle insurance with Melanie Schelling for years. I have always had a great experience with her and her staff. Everyone has always been friendly and helpful.

Amanda Massey

I love Melanie Schelling and all the girls in her office! Especially Mackenzie Massey she is amazing. Stop by and see my daughter Mackenzie she will take good care of you. ❤️

Katrina Warfel

What great service! Casey helped me add a car, check the insurance on the truck and get the total all with a smile on her voice. The friendly neighborhood State Farm agent!!!

Rachel fant

Love this office everyone is very nice. Always willing to give you the time it take to get your issue fix (if there ever is one) .would not go anywhere else.

Mike Wilcott

I just switched to State Farm with Melanie Schelling and am saving over $750 per year. The customer service from Melanie and Casey was above and beyond.

Garrick Pryde

I have been going to Melanie for the past 11 years! They have always been very nice and accomadating for whatever situation I have run into!

Katie Fucinari

Melanie and her team are great to work with! All are very helpful, clear and informative. I suggest them for all insurance needs!!

Mr Berry

Melanie Schelling State Farm is the best! She has the friendliest staff and are very professional I highly recommend her!

P Goodwin

Casey Danbury was very friendly and helpful but the northwest parking space is a hazard and damaged my vehicle.

nick neuses

Best insurance company in town. All the associates are friendly and will do anything they can to help you!!

Shalyn Williams

Casey was so nice, and she was helpful.out of all the insurance companies I been to they are the best