John L Smith Used Cars

Category:	Car Dealer
Address:	550 Hannum Ave, West Chester, PA 19380, USA
Phone:	+1 610-436-4909
Site:	smithusedcars.com
Rating:	4.5
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 9AM–3PM Closed

Location

Photos 72

Reviews 30

Tom Buglio

I bought a used car at John L. Smith this summer, finding a Subaru Forrester waiting for me in excellent condition. It was and is a perfect car for me, and after some brief negotiation, I bought it right away. Matt, John and their financing guy made it very easy for me, finding me the lowest possible interest rate on my car loan, and I drove away same day with my car. First experience, great, and happy. 2nd- John Barrone, who runs the place, is also an insurance agent, and offered me a competitive reason to go with his auto and home insurance as well, which I did. Kudos to Amy who patiently dealt with all of the curves I threw at her, and kept dealing with every detail and change with good humor. Boy, am I glad I also switched insurance companies! I hit a dear with my Subaru two weeks ago, and since it was still driveable, I drove after hours to the John L. Smith car lot. The next day, I called John and he said he would take care of everything. He got me a rental car right away, negotiated with the insurance company for me, found a body collision repair company to do the work, and yesterday, I got my newly repaired car back. Kudos to John L. Smith and John Barrone for giving me excellent customer service! One last incident-I lost my car keys one day and informed John Barrone late on a Friday in December. John went to a Subaru dealer and had a key made for me the same day. I have to say that the way a small business survives in this world with competition everywhere, is to give excellent customer service. That is my experience with John L. Smith, and that is why he will be my car dealer from now on.

Saratoga Sklenar

Yesterday my mother went in for a service- they recommended a ball joint. When in fact the vehicle needed a tie rod...which later that night the tie rod off of the steering box separated. If this had happened when my mom or 17 year old younger brother had been driving the vehicle, even at normal speed or even worse highway speed, it could have been deadly. Anyone in the field with half of a brain knows how dangerous a bad tie rod is. I manage a BMW repair shop and would never let someone leave my shop without stressing how unsafe it is driving with a bad tie rod- we even make the customer sign a waver if they refuse the repair. These guys could not even diagnose the tie rod correctly and let my mom leave with no knowledge of what her car needed. I am honestly disgusted they would let this happen- we have been taking our family cars here for basic maintenance for years. No longer.

Jeff Schaefer

I went in not knowing a whole lot about what I wanted in a car, I had a few models picked out from looking on the site, but sitting down and discussing what I was looking at with Jeff as well as his suggestions about some cars I had not researched, I came away with a new car, less miles, and a very affordable monthly payment. He was extremely knowledgeable, and made sure that everything I signed was my decision. He made sure I was informed, and when I asked questions about things I did not know he took that as an opportunity to educate me instead of use scare tactics to get me to buy something I may not have needed. I would recommend John L. Smith to anyone looking to buy a car but does not want the hassle of dealing with the stereotypical car salesman. When I left the lot, I was happy with my decision knowing that I got a great car at a great price!

chris cannon

You cannot go wrong with this man!!! John is a life saver, miracle worker and an angel!!! My car was totaled 4 days ago and i called john and he led us thrpugh the whole situation.. Going from what was going to have us in a situation with no car and a loan to finish paying off we ended up fighting the amount they were totaling our car out for and we came out on top with my first car (also from john l smith) paid off amd enough money left to put us in a 4 year NEWER car fully loaded without dropping amtrhing extra!! We couldnt of done it without him!!! Thanks to him and ccaf we rode home in our new car today !!! John will pit his neck out for you if you are work your butt off just to get by day to day!!! Hes the man!!! Thank you john barone amd CCAF. YOU GUYS ROCK!!!

A Private User

I came to your dealership with a serious transmission problem. John Andrusko was quickly able to diagnosis the problem, offer me options and quote me rates. He listened to my concerns and helped me to weigh out the pros and cons in investing a new (used) tranny in my 98 Honda without any pressure. Once the decision was made, John secured a good used tranny with less miles, had it installed and back to me - all in about 48 hours. Tremendous service! The car is running like a top and getting better gas mileage too. John professionalism, knowledge and friendliness made this a positive experience and I am confident in the work done. I would recommend John and your service department to anyone. Thank you! Kathleen B.

Eliot Dalton

I have purchased four cars of different makes and in different price ranges from John L. Smith (Steve Delaney). I have had them all serviced here during my ownership (John Andrusko & Korrey Lewis) and am very satisfied with the quality of workmanship, and professionalism of the service manager and assistant manager and all of the sales staff John Barone). I have also obtained very competitive financing through this dealership on all my vehicles( Jeff Johnson). I highly recommend John L. Smith for used car sales and excellent service department.

A Private User

Just had my MB fixed there. Incredibly bad experience! Asked them to replace the front light, the fuse for the sound system, and the check-up of the electrical system. Guess how much they charged? $390! Found nothing wrong with the electrical system. But along the process, they broke the vent cover and would not take responsibility. A simple job but I have to go back sever times to tighten the loose end. Will never go back again!

Joe Carapellucci

Absolutely honest and ethical and a pleasure to do business with by every measure. Had a problem with a recent used car purchase, made right at (their) considerable expense without hesitation. This is my third used car purchase there. I would not consider going anywhere else. Service department is equally respectful, competent, and responsive. I can honestly say it’s the best experience I have had anywhere.

John Beech

i went to see john barone i was recommended by a fellow associate. Had a great experience john was very helpfull he took his time with me answered all of my questions and he went out of his way. I will recommend several friends. Go there they are great. They have a service department and a rental car facility. No Pressure I bought a certified VW and they are giving me oil changes and free state inspections.

Kevin Sirman

John Scullin was my salesperson. He listened to what I was looking for in a car. He had three in his mind. He was professional and courteous during the entire transaction. From the beginning to the end things went very smooth. John Barone was very thorough in explaining the contract. He went over it by each line item. So far my experience has been wonderful.

Douglas Fletcher

My wife and I had a very nice experience dealing with Jeff our salesman at JL Smith used cars. We were looking for a small SUV. JLS had just what we were looking for. Jeff was low pressure and offered us a very nice deal and financing options. So far very pleased with our purchase. I have been driving buy JLS for many years. Glad I stopped in. Thank You!

Roe Durant

Had to purchase a car for my son after his suddenly went. After going to several dealerships and finding nothing but headaches, we came here. It was so easy and painless that we realized we should have come here first. Tim was awesome and made the transaction very easy. Will definitely be purchasing all of our vehicles from here from now on.

A Private User

I took my car to smith used cars to have my check engine light looked at Korrey greeted me and took my car they called me promply and reaired a sensor i was recommended and i was very happy. great facility friendly people and they care about the customer i was called 2 days later they CARE ABOUT THE CUSTOMER

Denise Rubright

John Barone is a fake. He comes off as a great guy but he is anything but. He treats his employees like they are in pre school. He is a fake person and should be ashamed of himself for the way he treats his employees. I will never recommend this place for anything. Shame on you John Barone

A Private User

We just went there to rent a car but everyone there was able to help us even though we could be considered hard customers. They took car of our car rental needs same day and we were able to drop it off withou any problems. Will be coming back here soon for more rental or buying needs.

Ryan Franks

My experience here at Smith Used Cars was great, the staff here worked with me to find a very reasonable financing option for my new vehicle which was in awesome shape. When I needed to step back and look at my options they were very patient, not pushy like at most other dealerships.

Danielle Hovington

Awesome place to go for a great quality car AND a deal! NO GIMMICKS! John did everything possible to make it possible for me to get the perfect car, with low miles! Everyone was so nice and the process was fast and easy! The Service department is just as nice! Definitely recommend!

Evan Booth

I had my car serviced here, and not only was the vehicle repaired within a few hours, but the staff was also extremely helpful. The price of my repair might have been extensive anywhere else, but the price was actually reasonable for the amount and quality of work that was done.

reds m

This was the quickest easiest time i ever had purchasing a car . This dealership is honest and friendly people ........you guys ROCK. They did and got exactly what i wanted how i wanted and i did not sit in there for 5 hrs ...never once haggled me. Thanks so much

James Maxhimer

Bought two cars from them, and both experiences were very pleasant. Also have almost all service done here as well, and have always felt welcomed and never felt like I was being taken for a ride. Very honest and helpful. Definitely getting my next car from them again.

A Private User

BobD-----I am a multi-car/truck buyer and this dealership has been consistantly helpful in finding me cars/trucks and the service staff does a wonderful job of scheduling, workmanship and getting you in/out. Thank you John Barone and John Andrusko !!!!! AAA+++

Zerokunz

I could not have asked for a better first buying experience. Everyone was professional and very welcoming. There were few delays due to technical issues but this did not take away from the experience. Everything was fantastic and I would buy from them again!

Beth Mcguigan

Got a flat and they changed it to the spare for free. Ordered me a new tire and put it on the rim so it was waiting for me to just pop in and get it on my car. Fast, friendly, knowledgeable and well priced. Very nice experience. Great people.

Tom Cohen

This is probably the 6th car we have bought from J.L. Smith, and we have always been completely satisfied. The entire staff is friendly and helpful, and will steer you in the right direction...matching the car to your driving style and needs.

Mike Bonaparte

Now to be honest I was turned down by many dealerships that had ok quality cars and services..But John L Smith used cars quality help and services go way beyond this Five Star Rating...Glad I had the chance to meet all of you ...Thanks again

Distinctive Carpentry Scott Delviscio

We purchased a used vehicle for our son. John sold us a quality vehicle at a very reasonable price and made the entire process very simple. I highly recommend this dealership for anyone looking to purchase a pre-owned vehicle.

James Rankin

Buying cars can be a painful process. John made the experience as effortless as possible and worked with me in every way to get me out of there in my new car. I think I just became a lifelong customer!!

Alaina Paoloca

Never expected to buy my Civic from here but would have rather came here first! I was treated with respect and got a good deal on my car. As many of the others said both sides of the desk were happy.

Gregory Panos

There is a reason why there are so many repeat customers at JL Smith...the selection is wide, the quality of the vehicles they offer is first-rate, and the service is superlative!

Henry E Lewis Jr

Just had my truck serviced at John Smith, prompt service staff was gracious n now my truck is trucking to its own tracks. Love U John L. Smith n thanks.

John L Smith Used Cars

Location

Photos 72

Reviews 30

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