Independence Blue Cross

Category:	Health Insurance Agency
Address:	1901 Market St, Philadelphia, PA 19103
Phone:	+1 800-275-2583
Site:	ibx.com
Rating:	2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed Closed

Location

Photos 1

Reviews 42

Gido Schnabel

The customer service truly is miserable. Heaven forbid that you should pass away while having paid in advance for your premium. My aunt carried Medicare supplement Plan B with this company. It has been four months since we filed the proper paper work (after her passing), yet we still have not received a refund of her premium overpayment. As the executor of her estate, I have given IBX the proper paperwork at least twice. Finally, a week ago, I hand carried all necessary documentation to their Market Street office and was reassured that all necessary paper work was filed. Still no refund, no processing of UNPAID claims. Today, when I called their customer service, I was told that they could see my record of communication attempts, that I had given the correct paperwork, but that they could not talk to me about details because the Hippa form though received had not been "imaged". YIKES!!!

Gamal Amer

Paid my premiums fully and on time for the first 6 months of 2015. Ibx canceled my insurance, accused me of being delinquent, and asked all my doctors to pay back the claims that were already paid, because my coverage was supposedly canceled prior to time of service. How can my coverage be canceled and I get labeled delinquent and be billed for every month from January through June? Many calls to Customer Service resulted in a lot of promises but nothing happened. After contacting appeals, I got cryptic message, from an appeals representative, telling me to call customer service and ask them to correct the issue!! In short, IBX has the worst customer service I have ever encountered in my life and I sincerely regret ever signing up with them. I have now reached the point where I am involving the State Insurance Department in an attempt to resolve the issue.

Jessica Zinskie

This insurance company is by far the worst company I have ever had insurance through. It has taken 8 months to receive compensation for medicine that I paid for out of pocket. Additionally, I cancelled my insurance but was still charged the premium. After about 10 calls to the company and 2.5 months of waiting I still have not received the refund. The customer service reps are friendly, however no action on their part is ever done in a timely manner. Additionally, it appears odd that the other reviews on this company are either 1 or 5 stars; very few ratings in between. How is it that so many positive reviews directly contradict the negative reviews? And the positive reviews are rather vague. I believe that the company is having employees rate the company to give a false perception of the company.

Robert Miller

My wife and I visited the IBX Live building to discuss some issues with our Blue Cross Medicare plan and, also, to explore our options for a possible change in our coverage for 2018. We were helped by Kevaun who also called in Denise as her expertise is in Medicare plans. Our questions and concerns were discussed in full; we did not feel rushed. Indeed, Kevaun spent quite a bit of time with us trying to clear up an issue from April and checking on a possible improvement in our insurance for the following year. We had met Candace on an earlier visit (she is a Medicare Sales representative) and she had been very informative as well. In summary, my wife and I felt that people really listened when we asked questions or presented scenarios and we were provided with excellent service.

Candyce Smith-sklar

The worst company and customer service I have ever dealt with. I have paid timely for two years and they have stated I am behind $10,000. I have gone to my bank and had ordered print outs of all transactions with IBX. IT SHOWS I HAVE NOT MISSED A PAYMENT AND YET THEY CANCELLED ME AND REFUSED TO PAY ANY MEDICAL BILLS. I can get anyone to help not even the accounting department. Every time I call, they say they will review and call me back. However, they bill me again showing I am thousands behind. No one will look at my payment history that I emailed to accounting dept. It is disgraceful!!! What are they doing with my money. THey are not crediting me with all my payments and they are not paying my bills. Who do you go to for help. HELP HELP HELP

Roger Naylor

For months my girlfriend has been trying to straighten out a mistake by a data entry person at this company, today they decided to cancel her vision insurance, even though she has sent them copies of every payment made, and discussed the problem with no less than 15 people there. There is never any follow up, nor is there anyone who can fix the problem they caused, or they simply do not care. If there was a way to contact them and sit down with a rep, we would do it. My girlfriend has spent no less than 3 hours every moth talking to them, and nothing ever changes. There is absolutely no customer service at all with this company.

Ting Wan

This is my first time writing a review. Just because I had extremely terrible customer service experience with IBX. They send me wrong bill for five month, they keep charging me twice every month. No matter how i tried to request them to correct the error, no response from them at all. Always say" we will call you back" or " they have no authority to do so, i have to contact the person I bought insurance from" . and sometimes it takes an hour to get connected with the customer service Representative. Just wanna say they are not prepared for their customers, or willing to help. I will never choose this company ever.

Tony Gibbs

The red cross had helped alot of peoples around phila,pa alot and did help the homeless asap .i wish i had some help putting two states truse stories out and tv and newspapers and civil rights lawyer is no help me to fight back to file lawsuit against wilm,del and phila,pa please help mr tony Gibbs the law suckes against the low income peoples and the peoples of color is being step on to much by the governtment is seriously wrong to are rights and more .stop putting gay people rights down by the laws around the world seriously point.

Leslie Ledonne

Awful! They sent me a bill for $330 for my annual GYN exam. They stated that my premiums were not paid on time. I sent them all of my bank statements. Meanwhile, they accomplished nothing at all. My bill went to collections. I even called prior to my visit to make sure everything was in place, as I had another issue with their customer service in the past. After paying $1168.00/month in premiums, they did nothing for me. I wonder where all of that money went?

Michael Stutter

WARNING: Independence Blue Cross is a running a SCAM! They had no problem cashing my $500-per-month premium checks for several years, but now that I actually need the insurance they refuse to pay my health care providers, who are trying to collect around $20,000 for services that should cost $2,000 (the insurance company-negotiated rate). Do NOT deal with Independence because they are liars and thieves who are in cahoots with crooked doctors and hospitals.

Mike Bannan

Even 1 star is too much for this organizations customer service. They call themselves the insurer of last resort; be warned. As a customer who has had to deal with their customer (lack of) service people , there lack of detail, follow through and just listening proves that they feel we are a last resort! The coverage is good, billing is bad or worse and getting anything corrected is a nightmare! BE WARNED.

Andrew Lee

Absolutely terrible. I have been told 3 times by them that they will send my insurance card within 5-7 business days. I had insurance since March and STILL did not receive my insurance card. It is almost May. Total disgrace to insurance companies and should not be allowed to be a licensed health insurance company. Absolutely terrible. DO NOT GET INDEPENDENT BLUE CROSS BY ANY MEANS NECESSARY!

Rebecca Moss

Terrible company. I am with Cigna now. Originally went with blue cross through obama care. Still working out the medical bills from the birth of my child and have talked with numerous managers for the past 7 months since her birth. Every time I call I am told something different and that is why this cant be worked through! Obviously the employees and supervisors are very poorly trained.

George Ferko

Worst customer service. Yelled at me in the phone. Refused to give me information. Refused to cancel my policy. Refused to refund monthly premiums they imposed after my policy had been cancelled. On top of that the customer service rep intentionally disconnected me. I hope their compliance issues get them shut down or at least get a few folks fired. What a disgrace.

Kimberley Robinson

IBX is a health insurance company that promotes healthy living. I was able to get a reimbursement for not only working out at the gym but also for joining Weight Watchers! Being part of a company that is so active in our Philadelphia community is just another way they shows me that IBX cares about this city and everyone in it!

Michelle Histand

I just had my first telemedicine visit, made possible by Independence Blue Cross. It was so great! I was super sick and never had to leave my couch - I just used the app to call up a provider, who was able to diagnose me with strep throat and call in a prescription within 7 minutes. Awesome!

Kathy Mullaney

This is the worst customer service I have ever experiencedI I have been given the run around even time I try to contact them. Plus, most of the customer service representatives are so rude; as if they are doing me a favor just talking to me. PLEASE send them back to training!!!!

Hershel Amean

Never had an issue! I use the IBX app to look up benefits info and my flex spending balance. Would recommend to anyone. IBC seems to be a very progressive company, they are always winning awards and sponsoring innovation events around Philadelphia.

Erin Thurston

IBX provides Health Advocate services as part of my benefits. Health Advocate helped me clear up an issue where a provider was incorrectly billing. So grateful for the extra help in getting this resolved! Thanks IBX for providing this service!

Jessica Grammer

Great health insurance company that is innovative in health care! They are very involved in the Philadelphia community, the member benefits and perks are great and their customer service is prompt and reliable. Highly recommend.

Ori Rosen

Do not go anywhere near this company. The devil resides in that building and instructs all employees to do nothing but spin you around. You will never get a good resolution for anything when you deal with them.

Gary Carlson

Told me I was covered then a year later i get a bill saying they made a mistake and the contract they had with my provider had been expired when they filed my claim ...so nothing can be done for me WTF!

JoAnn Marie

I will give this no stars. I agree they will not-I do not think they cannot-resolve issues. Very disorganized. I have called them a number of times and they do not seem to have a record of that.

Pat Gillespie

Awesome customer service over at Independence LIVE, everyone should stop by and check it out. Hot coffee and cold bottles of water! Not to mention the friendly and welcoming staff!

A Private User

The worst service humanly possible (after waiting on hold for an hour to even speak to a human) but the only game in town for bargain health insurance. Beggars cannot be choosers.

Anna Solovskaya

I have insurance with them and they have been unable to resolve a billing issue for many months. Do not apply for insurance with this company. They are terrible and incompetent.

Gurpreet singh

Worst company to deal with. It took me countless hours of calling their crappy customer service line to have them issue me my 1095 form for tax purposes. Absolute waste of time.

Brian daly

I appreciated the care I received from Blue Cross when I needed help with my benefits. The associate was able to explain everything to me in plain English.

Nancy Roggen

This compamy cares more about money than patients. Avoid them. Then once you find another supplier they want you back Fat chance!

Joshua H

Absolutely terrible ! I was late on a payment , paid it off, and they still terminated my plan. Lets hope I can get my money back.

Thanasi Poulos

Terrible, never handle anything correctly. Everyone is lost and they are not reliable. Always mishandle your policy

DJ Pearson

Horrible experience! Took my premier after policy was cancelled. Still fighting to get money back 2 months later.

William McDowell

this is the worst - customer service is truly horrible - i wish i had looked at these reviews before i signed up

Yvan A Koudinov

If I could put negative rank, I would have. Terrible, the absolutely worst. DO NOT ever take this insurance.

A Private User

How can you write a five star review for a company that you say has the worst service humanly possible.

dexter girdharry

difficult to contact. to many steps to talk to a human. expensive and offers little to help.

Carle Robbins

"Customer Service" is NOT in their vocabulary. Profits over people. Terrible company.

Ali Abdelaziz

Great Company. They were able to reimburse me up to $150 for gym costs.

mike mike1023

My mom tawana ross works at independece blue cross its very exiting

Tim Moyer

Awful. Choosing no stars was not an option.

Siva Ram Gujju

The worst company to have insurance with.

Andrew Esposito

Continually the worst customer service.

Independence Blue Cross

Location

Photos 1

Reviews 42

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