ODonnell Plumbing, Heating & Air

Category:	Plumber
Address:	3000 Mt Carmel Ave, Glenside, PA 19038
Phone:	+1 215-884-1703
Site:	odonnellplumbing.com
Rating:	4.3
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 8:30AM–12:30PM Closed

Location

Photos 100

Reviews 10

margaret lynn

Regarding John O’Donnel l Heating and Plumbing in Glenside. I try to support the local businesses but am tired of being treated poorly. When has customer service gone out the window? I know I am a customer because the money is coming out of my bank, but I surely am not treated as one. I have used this local company for a few heating issues and felt as though I was paying top dollar but thought I was doing the right thing supporting the local businesses. I set up an appointment for 12-4 to turn on my heater and service it for the winter. I took the day off and sat and waited. At 3 I received a call saying they were running late. Ok. At 4 I received a call saying they were not coming and I needed to reschedule. I was not happy having taken the day off and waiting and I was told that the same may happen again but if I got the first apt at 8 am I would be sure to get serviced. So I took the first 8 am which I had to wait another week for and again took the day off. At 8:30 I called to find out where the workers were, not at my house. I was told I had a 12-4 apt. At this point I was exasperated and explained my case again. I was told there was nothing that could be done. Ok so I said at least I will have someone out between 12-4. I was told oh no that all the appointments were taken for the day. I said, yes and I am one of those you just said was scheduled. The reply was yes but we are over scheduled and you will be bumped. I ask to speak to the owner and was told I was speaking to her. I said this is not acceptable and she refused to even consider getting someone out to me nor would she consider a discount for my already taking off two days of work and being expected to continue to do this indefinitely. I am truly exasperated. I will not be treated this way and pay for it! I hope you will join me in helping to make the “customer” heard once again and not utilized this or any company that treats their clientele this way.

Mary Jo Bell

Robert is an excellent tech! He came out to solve an early morning leak---- found what was wrong and fixed it. He was very knowledgeable, personable and helpful and took the time to explain everything thoroughly. He had previously serviced my property with a different owner and I really appreciated his knowledge and information and it really bestowed my trust in him and the company. I highly recommend this company.

Marge Direnzo

Gary came out late in afternoon, day after Christmas. He made sure we knew the cost of the emergency repairs, explained what problems were faced and worked diligently and then some to be sure the work was done to correct our issues.

Karen Nyirjesy

The service representative was on time, quite skilled, efficient and polite. He listened to my concerns and made adjustments accordingly. I was quite pleased with my maintenance visit.

s Williams

I received excellent service from well experienced craftsmen, they were timely, considerate and very courteous . I would highly recommend their services

Patricia Holland

Robert came out to our house on a hot Friday night and quickly diagnosed and corrected the problem with our air conditioner.

Marybeth Oneill

Water heater was not heating water-called for service-arrived promptly-diagnosed the problem and fixed it!!!

Danielle Reed

Fast, friendly and highly professional service. Excellent communication and follow up

Christopher Binckley

Came out fast and fixed the AC! Professional and friendly - will use them again!!

John R Andres Sr

Kept me updated with the service call and was on time for heater checkup