AAA State College Office

Reviews 10

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Angie

I have debated on whether or not to write this review because I do not like to be negative but this was so bad that it is still bothering me. I have been in sales and customer service management for over 20 years and I believe that the service I have received at this AAA location is not only the worst I have experienced but is also a tragic cry for help. I am a paid AAA member for over 10 years and I believe that the upper level management of this district should be aware of the abominable attitude, disrespect and questionable training being allowed to perpetuate at the State College facility on Saturday mornings. I have needed to conduct business on 2 separate Saturday mornings and I was met with employees who appeared to be annoyed by the members/customers in line and the employees were obviously unhappy about being there. I have never before been literally sneered at by someone working in a customer service capacity. If you plan to seek help form this branch only do so if you have a thick skin and you are prepared to be treated badly. Possibly the lack of knowledge about what services the AAA membership provides and how the CSRs are trained to perform those services might be a source of the unhappiness there. I had a decent experience with the travel services recently but I strongly recommend an audit of the operations of this branch before AAA loses paid memberships to auto insurers and internet companies who perform the same services with less grief.

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Sean Crowe

I had an emergency a while back, where I needed to cash a personal check. I remembered this is a service AAA used to provide. So I called to make sure they still provided this service at this branch. They said yes. I took time off work to go here to cash the check. I arrive and try to cash the check and the cashier flatly said "No". With no explanation or effort to try and help me, the customer. Beyond the poor customer service there sure seemed to be operating properly.

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Darla Snyder

For years we have used Susan for booking Disney trips and most of our airline travel. Very pleased with service. Only negative (and no fault of her) is sometimes difficulty in seeing her given number of other patrons wanting her services.

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Hio Ian Ip

Just went there for a title transfer and registration. The staff was very nice. The process was fast. I am very satisfied with the service.

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SOWMYA RAGHU

AAA south pa has easier vehicle registration procedures and offers help with any aaa membership questions. Swift and friendly staff

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Carl Cornell

Stopped in to apply for an international driver permit, and found service here to be prompt and professional.

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F. Joseph Pollock

Competent. Not particularly knowledgeable or friendly but sufficient.

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Angus Hendrick

Very helpful in getting my out of state motorcycle retitled.

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Jeannie Peters

Super helpful, and rarely have to wait for service.

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Peter Kolesnik

Good office with good quite some of what service

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