Universal Insurance Co

Reviews 16

SA

Sandra Oyola

If I could also give a negative star rating I would. My son had an accident with one of their clients on July 14, 2015. It took at least a week for a phone call, another week before my son could take his car for an estimate. We are now on Sept 9, 2015; a month and a half later and the car is still not 100%. They bring out this "bettermeant clause" and he would have to pay for half (WTH) because the exhaust would need to be replaced with a new one and not a used one.....thats not our fault. They had to repaint an area on the car, the body shop uses "new" paint not "reused" paint.....things sound shady. Now, they cut off my sons car rental and tried to notify him at 5:13pm (they close at 5pm) he calls back and waits an hour on the phone and gets disconnected.....REALLY! What kind of company is this??? I am reviewing this company everywhere I can and also with the BBB. You do not treat people like this that an accident is NOT there fault.

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JU

Justin Blackwell

If you are involved in an accident with someone holding Universal Insurance be aware. They will try their best to throw you for a loop then claim their client was not at fault even if an accident report clearly point to them. Once you begin getting the "run-around," contact the Insurance Commissioner and file a complaint. Also, a few of us have teamed up with channel news "9 on your side" and their local station WBII 2 to expose their practices. B. Hartman and a few other names are on the listing for contacts. Get names for all that you speak with.

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JA

JASPER FLEMING

I would not suggest this insurance company, I have called and called and called and my phone calls are never returned. My claims rep B. Hartman is very unprofessional, she never returned my calls me to give updates and today I was told by the car rental that my rental will not be paid for after the 12th so I have no car. I received a check in the mail for 3k less then what the damages are to my car. This has truly been a nightmare from hell. -Jasper

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DW

Dwight Jones

As a Total loss adjuster used by The Members Insurance Company, I am offered an amount for my car that when I enter the same Year, Make and model I find zero cars. When i expand the search to 250 miles from my area code I find a few, but they are all on gravel lot used car lots. Seems wrong that I should have to buy a more expensive car. Not to happy with my experience with Universal at this time!!

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ST

stephanie briggs

I was in a car accident with a client from this insurance. This is the worst experience I have ever went through. Its like they avoid you. They will not contact you, they will not tell you anything. They take a long time to get anything solve. I am still waiting to hear from them.

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CH

Christopher Smith

Worst insurance ever. They go up on your rates for no reason. Customer service is terrible. BEWARE Anyone who writes a good review on this insurance co. Is obviously an employee.

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J

J and M Supply LLC

again like the rest this place just wants your money and they will do every thing from getting out of paying..DO NOT BUY THIS INSURANCE... not sure why AAA endorses them.

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AA

Aaron Potts

Universal surprised me after reading the reviews on here after making my claim. It was a quick and easy process. Had my issue resolved in just over 2 weeks!

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PA

Paula Sanguino

Worse place. I had the worse experience when I was hit by someone ensured with this company.

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FR

Frankie Arita

Great service., thank you Brandon and D Powell for helping me in my claim.

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HA

Harry B. Scheeler, Jr.

This is the bait and switch company used by AAA. DO NOT USE!!

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JE

Jemal Faison

they worst dam insurance company in the country

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CH

chen yanyun

Everybody got same problem.

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MS

MsThoughtbubble

Worst experience ever.

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CH

Chelsea Elliott

They just suck!

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HE

Hector Pena

Worst company

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