|Address:||Clinton, NC, USA|
|Working:||8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed|
I am giving them a two because after the work was actually done properly, it appears to be good. The problems all came before that. We got estimates from two different companies. We chose this one because of the presentation and promises. We gave them a substantial deposit and they showed up to begin the work. Two men worked while two played on their phones. After two partial days work, they showed up at the door to tell us the work was finished and handed us a piece of paper to rate our experience. Really? We realized they had not built the "custom" wall (ended up being plywood nailed to the existing framework) which would properly seal the front porch from the crawlspace. So....they would send someone two days later. We couldnt figure out why it took so long to build a short wall but okay. Our mistake came in handing them a check and not inspecting the work. After they left, my husband crawled under the house to see that a good portion of the crawlspace and not been sealed. He immediately called and we stopped payment on a large check for the balance. We were told that the owner would call back in 30 minutes. 5 days later, we got a call from a scheduler telling us they were sending a different crew to fix the area. If we had not inspected the area, we would have never known. Keep in mind, a second crew had been sent and they never reported that it was not done properly. So, over a week after the call, the same crew chief is sent. I could go on for days about what was supposed to be done that was not, including spraying for mold, a custom wall, securing underpinning....blah blah blah. Anyway, my husband crawls under again to find that it is indeed fully encapsulated. We shall see. The funny part is, 8,000 dollars later, we get paperwork in mail with a promise to pay us 50 dollars to recommend them. I have no words. We shall see how followup customer service is and I will add footnotes.
A Private User
Horrible Experience I’m going to shorten this story because if I go through all of it then I will be writing a novel. My roommate and I had a terrible experience with this company. We were renting a house and there was a split (like a hair-line fracture) in some tiles in the kitchen floor that we believed was due to the foundation and we needed proof for our rental company. My roommate told them we were renting and I met one of the guys at the house. After reviewing he said it was “definitely the foundation sinking” and that he “sees this all the time with houses on concrete slabs”; he even showed me a video of what they would do to fix it. He said he’d have the report done that day (which a report is promised on their website). A couple of days later (and a HORRIBLE experience with their receptionist who was incredibly rude) we still had no report and instead they emailed our rental company and told them “the problem is not a structural issue”! So our rental company used that to accuse us of causing the split in the tiles (because it’s so easy to cause a hair-line fracture on a tile that’s GLUED to the concrete under it….ok….). Skip (a lot) to a couple of months later and we’re moving out of the house and discover 3 ADDITIONAL splits in more tiles (total: 3 separate in the kitchen and 1 in the bathroom) and a crack in the wall, all on the same side of the house. Also we took a level and discovered the floor was sloping outward where all the cracks were by a little over a ¼ inch. Still believe it’s not a “structural issue” guys? I don’t understand why they lied because they had no reason to and now I’m questioning the integrity of their business because of it. Not to mention the fact that their lie made our issues with the rental company so much worse because they used their email (not even a report but just an email) against us with every opportunity they had.
We have had issues with moisture ever since we bought our house. For 20 years we have had repairs done which were like putting Band-Aids on a broken leg. Finally, I called Southeast Foundation and Crawl Space Repair. My Husband and I were thoroughly impressed right from the beginning. The salesman listened to our concerns, showed us pictures of our problems, and didn’t try to sell us something we didn’t need. We agreed to install a French Ditch and Sump pump to see if that would take care of the problem. Later we decided we still needed a dehumidifier. Along with that, most of our wood had to be replaced. I don’t know how they did it in and the 24” crawlspace, but they did it in record time! The workers were all very professional, respectful, and always left the area clean and orderly. With the new wood, super strong moisture barrier, sump pump, and dehumidifier our crawl space is bone dry! We would highly recommend Southeast Foundation and Crawl Space Repair to anyone who wants the job done right from the start.
We had our annual service on our crawl space, June 24, 2016, at 107 Collingwood Dr. NW Pikeville, NC. Jason Hines was the technician, and I have to say what a pleasant experience. Jason called when he was 30 minutes out, how considerate. Jason also explained how your company can fix a terrible crack in our driveway. We have been thinking about how we could repair it, and bam, Jason was there. Jason also explained everything he did under our house, which was very comforting. Thank you for having such a wonderful staff.
Charles, Anthony and David were great to work with. We were impressed with their professionalism, integrity of work and politeness. We will recommend your company to anyone we know who needs this type of work done. We are very satisfied with the work that Anthony and David did. Anthony utilizes his knowledge and experience to provide the engineering skills it takes to do professional work. I highly recommend him and his crew (David) for the WOW Service Award.
Both Larry and Eric showed up every day promptly and started work without interruptions the entire day. They even had to deal with unwanted "guests" in our crawlspace and came out without injuries! Always pleasant and courteous. Cleanup was great, they left no evidence that they were there except for the GREAT NEW encapsulation/dehumidifier! Bravo guys, GREAT JOB! You two are always welcome back to visit the "guests"!
Eric and Larry always came when they said they would. They explained everything they were doing and kept us informed of what was going to be done. The did fulfill our expectations and did perform the work in a timely and professional manner. Keeping your word is important to us and so far that has been met with your company.
Great guys to work with. Chris worked with me to keep cost under control. His crew were very good at what they did and professional. I would recommend them to anyone in need of foundation repair. Just a side note, they were half the price of Ram jack.
The job they was not without problems. They rushed the job, had to come back twicee, broke my main irrigation pressure line and flooded the crawlspace. Reimbursed me for half of what it cost to repair. Shabby workmanship and I would not recommend.
Very satisfied with the work Anthony Futrell and his crew did at my home. Anthony was very professional in explaining the work being done and taking time to walk thru the repairs to make sure I was satisfied. Great job!
George Herring was on time to my job, he explained what he was going to do and how long it would take. Job went as planned. George was professional and I had no complaints. I would recommend them to others.
From the assessment to the installation, it was a job well done with explanations at each phase of the job. The crew and supervisor did an outstanding job of representing your company and your values.
Very happy with the job done by Ricky Warren and his crew. He did a very professional job of cleaning up my crawlspace and encapsulating it. Him and his crew were fast, courteous ,and professional.
Anthony and his crew installed smart jacks in our crawl space. They were knowledgeable and explained every step of the installation. Very professional, job well done.
George and his crew did an outstanding job, very professional and clean. Highly recommend the service for repair of concrete driveway problems.
George and his assistant were courteous and professional. He explained all aspects of the job and made sure that I was satisfied before he left.
Very good experience, reasonable price, great technology, speedy service. The slab they raised two inches is still looking great.
Absolutely the best foundation experience I have ever had definitely would hire again if I buy another house.
George came to my house as scheduled and performed excellent work.
The employees are the best people I have ever met