Category: | Insurance Agency |
Address: | 128 Greece Ridge Center Dr, Rochester, NY 14626 |
Phone: | +1 585-225-9500 |
Site: | agents.allstate.com |
Rating: | 3.7 |
Working: | 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 10AM–6PM |
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Alex Safir
Don’t even think to do business with this office. I could not say every Allstate agencies are the same. But the office of David Williams is the worst case of my experience with car insurance in my life. After the signing the contract, they are repeatedly cheated me or tried to cheat. Not informing me with the real meaning of discounts they initially provided, then they voluntary canceled some of them and therefore increased my insurance payment. They cheated me and lured my bank account number and periodically withdraw my money not even notifying me about. In August, 2015 they voluntary changed the type of my policy from liability to full coverage not even asking me about that, and intending to overcharge me with extra $300. That was eventually enough for me. I signed contract with another insurance company and called the office of David Williams, to terminate policy with them. However, they refused doing that, demanding me to provide a bunch of many unreasonable documents. I immediately called the Allstate central office, and they satisfied my request at no time with no hassle and no unreasonable documents. Also I requested “David Williams” never to bother me again. The central office assured me about that and made a proper note in my file. Do you think that is end of story and all my problems with “David Williams” are gone? No! I am still getting from “David Williams” weird letters pretending they are still in contract with me and offering me some “additional services”. So, if you want to avoid a lot of problems, do not have to deal with the office of David Williams, as it is very dishonest, deceitful and greedy organization!
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Kathie Monnat
My husband and I always thought that Allstate was a good insurance company. However we found out that they have no customer service at all. We recently purchased a new car and needed a copy of the insurance card to get the photos taken. I called and got no answer. I called again later the same day and finally someone from what she said was the secretarial pool answered and told me there were no agents available. She said she would leave them a message and someone would call me back. Two hours later I still had not heard from anyone. I then left an email on the website letting them know what I needed. Finally someone called me back to apologize for the delay. She said everyone was in a customer service training. HaHa. Boy do they need that. I have cancelled my insurance with Allstate and have obtained insurance with another company who appear very attentive to their clients need.
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Alpha Apps
I was very happy with the policy and service I received from this agency, it happens to be across from the DMV and is very convenient for me. The staff there went above and beyond when I initially went in asking them to print my previous companies ID cards, they did so without any hesitation and one of them humorously said "paper for quote" as he handed me the ID cards, I am glad he did, because I saved good money and had no idea a few coverage spots were lacking!
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squareteam88
The Williams agency has always been a pleasure to work with . Prompt and courteous every time I call and always available when I need them. It is rare that I have to call twice but when they do they get back to me with an answer right away! Thank you for your service! Gary Harley Guy
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Sean Devine
Save me a ton on my insurance, and doubled my coverage. Thank you David Williams and your team you all went above and beyond. I will definitely be referring you to anyone that will listen!
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Ashley P
Very professional took the time to inform us on our coverages that no one else ever had over all these years. Great interactions thus far!
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Señor Chona
Hard place to find using Google Maps. Once I found it at 6pm they were closed even when the store hours said closed at 7pm.
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John Robert
Very satisfied with Allstate and our new agent !! Made it incredibly easy to make the switch and Mehgan was great!!
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Jim Cirasuolo
Fantastic agency! Staff is very well trained, and knowledgeable! Would not go to any other agency!
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Phill Rez
Very professional! Helped me save and really understand all of my coverages. Recommend for sure!
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Bive Maso
Marissa at the David Williams agency was excellent !! Thank you so much off to a great start!!
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Ali Vallario
Awesome having people actually explain your coverages to you. Amazing service and advisors.