|Address:||911 Middlesex Ave, Metuchen, NJ 08840, USA|
|Working:||9AM–6PM 9AM–6PM 9AM–6PM 9AM–8PM 9AM–6PM 9AM–6PM Closed|
Lets start by saying spend your money elseware. This place is the most unprofessional place you can go to. I can sit here for hours and tell you more negative experiences with this place than positive ones. Lets start by the day I purchased my bike from this place. They dicked me on the financing, salesman told me my apr was one thing and when it was all said and done he comes back at with me with a totally different number. Than I purchsed the extended warranty only to have somebody call me a month before my manufacturers warranty expired to ask me if i wanted to purchase an extended warranty? I Told them that I already purchased the warranty and they had no such records of me doing this so i had to drive the reciept for the warranty to the dealer. Than my neighbor sold his goldwing on consignment and after getting the run around for 2 months he finally got a check for his bike. They screwed up one of my parts orders one time, i ordered flushmount lights and the ones they ordered were the wrong ones, so instead of refunding me my $40 back they make a big deal out of it trying to send me a refund check in the mail which i had to wait 3 weeks for. HMMMM lets see what else..I had them install my alarm on my bike and they asked me if i wanted all the features installed. I told them yes. The alarm i purchased came with every bell and whistle alarms have to offer including a remote start. I was never informed that installing a remote start on a motorcycle was illegal, so here i am thinking im getting a nice alarm and remote start installed on my bike. I go pick the bike up and the remote start doesnt work, i go inside and tell the guy behind the desk and his reply was oh ya they are illegal. Dont you think they could have said that before they charged me for it? I would have taken the bike to somebody who could have done it becase thats what i wanted. All they had to do was hook the remote start up to the neutral light and the bike wouldnt start unless it was in neutral. Im not even a mechanic and i can figure that out. Oh ya I recently took my bike to get tires installed and the tech screwed my rim up. So basically I paid $150 to have my wheel damaged. When i went to inform them about it I had 2 people try and convince me that I MYSELF damaged the rim and their equipment uses all nylon parts and nothing touches the rim. That rim cost more than $500 to replace, you wanna know what i got after i had to go to this place 4 friggin times before i even got a chance to speak to the manager? A friggin measly $50 gift card to the store thats in the trash cuz im never ever going back to this store. They ruin a $500 rim and give me $50?? so now im out $450 in damage due to this place and their careless techs. When i went back to show the service writer the damage to my rim his exact words to me were " im not on the clock rite now, come back tomorrow and ill deal with this when im on the clock. I dont have time for this" and walks in the back. I REALLY REALLY hope that this deterrs atleast one person from spending anything in there. They are the worst worst worst worst! Take your business and your hard earned money someplace else. There are many other BETTER dealers out there who sell honda. All my experiences that i listed above are real true life experiences. I did not bend the story one bit, so when a rep from there reads this post and trys to respond with whatever b*ll$h*t they can come up with to try and SAVE their business guess what? Whos rite them or me? EDIT: due to the fact that this dealer totally screwed me, they just lost a $8,000 sale. Me and my friend just purchased two groms from a diff dealer. If they didnt treat me like a peasant than they would have got our business, especially since they are only 20 min away. We took the hour trip to another dealer just for the sole principle that we didnt wanna give these guys another penny. Maybe when your employees are on the clock you can teach them a thing or two about customer service.
My salesman Chuck was very professional and affable. He helped to get me the 2016 Goldwing without an issue. No pressure sales, took the time to explain everything and patiently waited for me to acquire my motorcycle endorsement. The sales and service people are always pleasant and helpful, gladly sharing their experience and knowledge. I would recommend them at a drop of a hat.
My main concern in any dealership is friendly and knowledgeable staff, thats what i love about this place. The sales guys are super. The parts guy is awesome and the best service department bar none! I love the fact that the guy puts full focus on getting your bike written up and in the service department asap.
Rob sold me a CTX1300 a couple of days after Christmas and took care of everything smoothly. I live in Ohio and he contacted me immediately about next steps with the paperwork. The sales reps definitely know the bikes thoroughly and highly recommend buying a Honda motorcycle there.
Terrible Honda customer service. Instead of working to get me into a bike , they turned me away! I drove a few miles away that same day and got the bike I wanted from another dealer. I would never step foot into this place again! Spend your money elsewhere!
Never pick up phone calls very sloppy and unorganized!!
4 wheel repair and sales. Motercycles too.
Rip off for lawn mower under warranty.
Lanny was very helpful A+++
Mat is a salesman