Asurion

Category:	Insurance Company
Address:	500 Somerset Corporate Blvd, Bridgewater, NJ 08807
Phone:	+1 201-852-4340
Site:	asurion.com
Rating:	4.6

Location

Photos 2

Reviews 52

Kirsten V

Asurion gave me an appointment time between 1 p.m. and 3 p.m. for someone to come to my house to replace the screen on my cracked iPhone 7. After no one showed up or called me, I called Asurion. Then, I was placed on hold my multiple people and then hung up on. I was finally able to talk to a supervisor (Kyle 137393) who told me that there was nothing he can do because no one is in my area to fix my phone. If there was no one to fix my phone, I should not have been scheduled an appointment time, charged $49, and had to wait home all day. I now have no way of using the insurance I purchased through Verizon to fix my phone. I no longer recommend purchasing insurance through Verizon because you would have to go through Asurion to use it.

Joe Cole

Asurion played games with my child who is away at college in a hurricane affected area. Rather then swiftly honoring their one-year warranty, they strung them along through five phone calls over a three day period with nonsense steps to take in order to hinder the warranty claim process. It is difficult enough being away from your child while away at college let alone having a company attempt to bully and stymie them rather than simply sending a warranty replacement after some reasonable troubleshooting. They’ll take your money each month and your deductible when you need a replacement, but forget it if your looking for them to actually honor the warranty they boast about.

Eileen Emrick

Great customer service and received my new phone very timely. Was able to activate and start using right away. However, the battery on this new refurbished phone does not last as long and find myself running out of phone battery usually around 3pm when my other phone would last well past 10. So I have to always be sure to keep around a plug and when I know I will need my phone away from a plug later in the day I have to keep plugged in or I will be without a phone. Since we do not have a land line my phone is a must to keep charged. I will probable need to look at upgrading sooner than planned so I can get a better battery life. thank you

Elizabeth Averill

At first I was very disappointed because the phone I had could not be replaced to too being discontinued. So I received a phone that was way different than what I had. Upon receiving the replacement phone it had outside damage and no information on this phone is have never had before. I called Assurion told them of the issue and they sent me out a brand new phone in the original box. They apologized for the inconvenience and my new phone arrive the next day. Assurion took charge of the problem and corrected it right away. Thank you for taking pride in your ability to provide excellent customer service.

Rhonda LeNaire

Used Asurion when my husbands phone was stolen, the phone was shipped to my husbands hotel as he was working out of state. It was very convenient. Then the thief put the phone back in the breakfast area so the staff would find it. Asurion was great about us sending it back and refunding the detectable. Then two weeks ago my husband dropped his phone and we had to replace it so we did it again and it was as smooth as the first time. They are great and so convenient when you are busy people with no time to take off.

Amanda Hiltner

Worst customer service ever. I had a rep misinform me about how many days I had to complete the claim, when I tried completing the claim they told me it was too late to do anything at all, then they hung up on me, in addition to their website telling me, "According to our records, you cancelled this claim when speaking with an Asurion Customer Service Representative" which I never did... obviously because I need a new phone, hence the claim.

Torie Dickens

Asurion was great handling my case. The phone my son had was discontinued so they gave me a choice from 2 other phones. No problems and worked very timely to get my son another phone quickly. I will keep insurance with Asurion on our devices, bc there is just too much that can happen and with the expense the phones cost these day....it is definitely worth it in my opinion. Torie

Janice Heine

Awful....been on hold for 7 minutes with someone telling me they are still pulling my information up They said they would process claim right away and then required that I fill out an affidavit since it was a new phone but would give me an answer in 3 hours...fair enough. Then said that they would make a final determination in 24 hours...still waiting

Mike Micklos

They did a great job! I got my replacement phone the NEXT DAY and considering I made my claim at around 4pm EST was GREAT. The replacement thus far is good. It may have a battery that may not be new however time will tell. That aside I am very happy DESPITE I remember when the deductible was $35 NOT $150 LOL LOL I guess I just gave away my age haha

Judy Ish

I have carried insurance on my flip or slider phones for years and never needed it. Now that i got a smart phone i decided to continue to take the insurance and i was happy to have it when my phone was stolen while on vacation. Everything from processing my clain to receiving the replacement was quick and a simple process. Thank you so much.

Walt Pierce

The camera lens on my smart phone had cracked, making taking clear pictures nearly impossible. Fortunately, in hindsight when I got my new smart phone I was encouraged to also get the extended warranty. When I filed my claim Asurion was most prompt in getting my replacement phone to me in the time frame promised. Very satisfied.

Myron Baer

spent all this money for the insurance, then was handed a bill for $150 for the replacement, which is a refurb only. I spent over $200 for a phone I can buy new on eBay for $100-$150. The replacement broke a week later so I STILL dont have a phone. This insurance truly sucks.

Felicia Sallie

The process was fast, easy, and efficient. I received my replacement phone within two days. The return process for my old phone was simple. Just put in a return envelope and mail it back. I am very satisfied with the process and my replacement ph.

Joshua Dezotell

Terrible customer service, first 2 attempts tried to use their website method, which took 20 minutes each time, only to find out that I needed to call. Called and process was extremely slow, call was over 40 minutes with 7 transfers........

Antoinette Motley-Carpenter

Asurion, you guys are the best! You had my son back in business in no time. Thank goodness. I could not deal with another day of a teenager without his phone. Your speedy service, dedication and professionalism were beyond my expectations.

Veronica Pierce

Support people were friendly and efficient. Problem in getting replacement quickly over a holiday weekend. Would have preferred a different delivery company. But Asurion processed claim quickly. No complaints with them.

William Madison

Great Fast awesome ! Painless transition ! Have 7 phones insured with the youngest at 9 and oldest at 65 trust me you need this insurance very fair priced piece of mind ! Thank you for the fast and courteous service !!!

Leslie Burch

It was easy and fast. My replacement phone had issues and fizzled out after I had it for 2 days. But I called and it was just as fast and easy to get a new one. It was frustrating but they took care of it efficiently

Larry Peteet

Sorry to say I have used Asurion 5 times in the past 10 years but am Glad to say "THEY ROCK!". Every time they have been professional, fast and courteous in their customer relationship with me. HIGHLY RECOMMEND.

Enid Webb

The phone arrived quickly this time, possibly the next day. In years passed I have problems with weekends and holidays. It is expensive but still much less than paying for a phone without insurance.

LeTisha Garrett

Terrible service. Incompetent staff. Sent me a phone with activation lock. No one knew how to remove the lock so I could have my service provider activate the phone. Staff is completely incompetent.

Jennifer Sanchez

The worst customer service I have ever experienced!!!! Cant ever talk to a representative, it brings me back to circles with ATT rep. You guys need to get your Customer Service together!!!!!!!!!

Gerald Lamar

The company asks for a $100 deductible only to send customers phones that do not work. Or customers are being charged for devices months after products have been shipped. Total rip off.

Teri Marco

Most delightful experience I had with Asurion. The customer service representative was pleasant. I high recommend using Asurion when you have cell phone issues. Thank you Asurion!

Trish Riordan

I was amazed at how easy it was to use my phone insurance!! I placed my claim online after speaking with Verizon, about 10 p.m. and had a replacement phone in hand by 10 a.m.!

Max Whittaker

The service was great. I received a replacement phone that seemed to be in new condition. The experience was very good and I received my new phone within 24 hours.

Renee Mullen

Asurion was excellent in every aspect in assisting me with my Samsung Edge replacement after the screen was cracked. It was a pleasure to have such great service!

Cathy Mullarney

Once I contacted Asurion about my cracked screen, things moved very quickly. The phone call was fast and friendly, and I received my new phone the very next day!

Deja Ingram

This insurance company is a piece of garbage. I have received two phones from this company that did not work properly. I do not recommend this company to anyone.

Jimmy

They just took care of everything with a few keystrokes from a guy at the Verizon store..had my replacement phone by Tuesday a.m after my phone puked on a sunday

Greg Clary

Everything went very smoothly...got my new phone and was up an running within a few days...probably would have been quicker if the weekend was not in the way!

Archie Flowers

Although the rep I spoke with was unusually salty and made me feel like I was in the wrong I love Asurion plan to keep singing their praises evy chance I get

Lora Kaatz

Easier than I expected...maybe Verizon Wireless needs to take lessons from you. Outstanding CS and excellent delivery!! Thank you for making my life easier!

Zach Newell

Fast and easy, but expensive. They send out non-OEM chargers (same power output, though). Not a big deal but for the price, I would expect an OEM at least.

Tommy Alphin

Fast easy and no problems. Phone arrived quickly and the other phone was wiped and sent back within the defined period. I am delighted with your service.

Lauren Gulden

They sent me a prepaid phone instead of the phone I actually needed and now I have to wait even longer to get a "like new" phone that I can actually use.

Vicky Taylor

My first replacement was not working properly and Asurion immediately sent out a brand new 6splus I believe in 24 hrs! Thank you for the fine service!

Margaret hurst

First phone sent did not work. Replaced with one that did. Smyrna, Tennessee store did not help. I called and got a new one send everything went well.

Katrina Maynard

Very professional! Such an easy and fast service.. love doing business with Asurion. I tell all my friend how amazing and no hassle protection plan.

Deepak Das

Good process, received phone next day while vacationing in Hawaii. Only drawback was the phone wait time to call in the problem (literally an hour).

Robert West

You guys were unbelievably on top of my needs immediately, and I had my new phone less than 24 hours after I completed your paperwork. You rock!!

Gail Ward

The professionalism of the Asurion Representatives was exemplary. This made my experience of the replacement of my cell phone an easy transition.

Clayton Emory

Thanks for the great service. My new refurbished iPhone 6s came literally one day later, and the shipping out process was easy. Great service.

Pamela Carver

Thank you for your prompt response! I received my new replacement the very next day! It was super easy and your customer service was fantastic!

Scott Reynolds

Fast and easy! Deductable seemed plenty but much lower than new purchase. Phone I got next business day was like new condition and works great.

Barbara Swinton

Within 24 hours of filing the claim for my damaged, usable phone, I had a new one on my doorstep. Very satisfied with the ease of the process!

Connor Gallego

Waited 5 days for a phone, when I got it it was broken. Called and waited for customer service for close to 45 minutes and then was hung up on.

Kelly Tillery

Although there was a couple of forms to fill out and a waiting period for review, it was good. Got a new phone within 4 days of starting claim

Ms. B

It was so easy to call and have a replacement phone sent out. It came so fast. I would DEFINITELY trust and refer this company in the future.

Dan Jones

Got my new phone in 24 hours. The processing form was a little taxing to complete, but short of that the situation was handled promptly.

Marvin Scott

My phone and wallet was stollsn which mean I have no prove of identity their customer service refuse to try to ldt me get a new phone

Pam Barber

Asurion employees were responsive and friendly. Our phone was replaced quickly. The whole process was efficient and uncomplicated.

Asurion

Location

Photos 2

Reviews 52

25 most recent searches

See also other insurance companies: