AAA Chesapeake Location

Reviews 11

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Crystal Haggins

My daughter and I went to the office today to speak with a travel agent about planning a trip to the Carribean. After speaking with the agent, we stepped away from the desk to think about finalizing our decision. When we returned to let her know that we wanted to go ahead with the reservations, she had left the desk. So we asked the women at the front if it was ok for us to sit back down at the desk and wait for the agent to return. She said no because they had been having problems with people stealing from the desk (there was nothing even remotely valuable on the desk). She walked away and left us standing there. Needless to say, we decided to take our business elsewhere. We also managed to find a much better deal! Customer service, hospitality and common courtesy are clearly not important at this establishment. I am so disgusted that I have been a loyal customer with AAA for over 20 years, however I will be cutting all ties with this organization.

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Joe D

I find it remarkable that AAA does not have an insurance agent available to purchase a new insurance policy on a Saturday. This included the 800-number I tried to call as well, their national office. Many people purchase autos on Saturdays, and I do hope someone reads this from AAA. If they cannot meet the needs of customers who want a new policy, maybe they should stick to planning travel and leave the insurance sales business. I am currently an AAA member, and my friend purchased a car today, Saturday (AM), I recommended AAA but could not get a policy until Monday. He wanted to take the car off the lot today, so he went with high-priced Geico. AAA needs to rethink this issue and offer a better customer experience. I am thinking of leaving them due to this issue.

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johnny barnes

I was charged 1 hour labor of over 100.00 for checking if current was reaching my fuel pump. My car was not moved inside or any labor was done to make this educated diagnosis, just and ohm reader and a five second walk. There was no diagnostic check report given. An absolute rip off. AAA should be shame for overcharging its customers. We do not recommend.

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D Hightower

Small problem, call the Chesapeake location talk to Mrs Patricia of the membership dept, small problem solved, Outstanding service from beginning to end

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Lonna Nelson

People are great and Dr Eric is wonderful

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Theresa Kramer

Helpful, friendly and efficient

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Emmanuel Holmes

They do passport photos

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Sidney Jefferson

Great place & location

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Brian Rudolph

Helpful personnel

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Rodney Johnson

Great, clean

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Glenn Hinton

Good service

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