Western National Insurance Group

Reviews 17

SC

Scott Hogenson

They are a horrible company. When dealing with them and their adjusters, make sure you have everything in writing. Ecspecially when dealing with the inspectors. And have your contractor present, to deal with their bs. Filed a claim, was denied even though contractors told me I had a case. Went to switch companies, and the new company told me I had to have a complete roof replacement or they would not cover me. Roof was ten years old. Year later, $9700 of out of pocket repairs.

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Jean Purdy

I have been a Western National policyholder since 1988. One of the reasons I stay is the customer service. When I have unfortunately had claims, they respond quickly anticipating what I will need before I do. I was in a car accident and called them from the side of the road. By the time I arrived at the shop in the tow truck, a rental car was waiting for me. I have always been treated fairly and respectfully by any employee of Western National and their agents.

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MI

Mike W

This company is not friendly. My minivan was hit on front bumper resulting a large crack. I went to major auto body shop BARA and MAACO. Both suggested the bumper needs to replace. But the West National Insurance hired American General Adjusting and proposed to pay just repair by hiding the crack simply using additive and paint. Unbelievable! Do not go with the company!!!!

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CO

Cole Miller

It took seven hours and a dozen phone calls for an agent to provide a claim number. Same day I called my agent and filed a claim for medical, less than 10 minute process and claim number in hand. On the final call I was told it would be another 48 hours before I had a claim number for billing. I guess they just expected me to walk the 25 miles to work and 25 miles back.

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DA

Dawn Olsen

I chose Western National in 1990 after my insurance agent recommended them. They stayed with us as our kids were driving, and our rates never went up due to accidents or tickets. Claims handling was fast, fair, and professional. Other carriers might cost a little less, but the peace of mind I have with Western National is priceless.

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WI

Wil James

Western National Insurance will always try to avoid paying claims and will do as much as possibly to procrastinate. As others have mentioned, they are slow and the adjusters are rude. Avoid this company for both personal and business insurance needs. Try American Family, Farmers, or Liberty.

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MA

Marty Schulz

I sold my contracting business, and terminated my policy. 3 months after termination, Western National performed an "audit" on my policy, and charged me $705 to "audit" a cancelled policy that had never had a claim against it. These guys are as bad as Wells Fargo ....

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JI

Jim Kaiser

My daughter and her newly acquired drivers license had an accident. My rates did not increase and notice of cancelation or questions on maintain our insurability and our policy. Prompt payment of her medical bills were completed. Great Job!

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Kevin Johnson

Most of my family are Western National policy holders, which is why I became one. I greatly appreciate their availability, values, and unbelievable concern for the wellbeing of my aunts, uncles, parents, and my wife and I.

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Ryan Penney

Relationship company that cares about its policyholders. Havent had any issues so far and always get a timely answer on questions or required paperwork.

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georgia smith

------------- THANKS ALOT --------------- ONE DAY LATE PAYING PREMIUM ON 2 VEHICLES AND WESTERN DROPS ME!!!! A CUSTOMER OF 6 YRS.

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ST

Steve McFarland

The best customer service in the insurance industry. They love their customers and are quick to help their policy holders.

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JE

Jennifer Young

Great company! As a policyholder for many years, I would not consider placing my insurance with any other company.

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NI

Nick A

Have had my car insured here for several years, and have always been happy with the service.

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LA

LAURA BROWNE

A great place to work, nice facilities and good management. I have been there 13 years.

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DA

dawn kienlen

Great rates! Great agent! No problems.

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BI

Bill Slack

Easy to find

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