Service Experts Heating & Air Conditioning

Reviews 31

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Kier Carlson

I have taken a few weeks to write this because I wanted to see if everything really was as good as it seemed the first day that Brandon Cook and Lane Snowden put in our new A/C System. Well I have to say it is even better. When Brandon and Lane came to my house to put in the new system they had to start early at 6:30 AM (They did call to set up the time with me) because when the contractor that will not be named "Federal Construction" built the new roof around the cheap A/C system that was put in when the house was reconstructed. These Experts had to remove wood in the attic and pt in new braces just so they could take the old system out and put the new system in. Brandon was great, he had to build a whole new intake box because the unnamed contractor took a 20 X 25 Hole and put a 10 inch round intake hose reducing the air capacity and causing the cheap system that they put in to work harder than it should have. Brandon and Lane were great. They never stopped working except for lunch, and they were at he house from 6:30 AM to 9 PM. They did a fantastic job. Because of what they did a room in the back part of my house that was always hot is now just as cool as the rest of the house. Both of the Experts were very polite and kind, Lane was obviously learning the job, but he was so eager and good that he appeared to have been employed for many years. Brandon was fantastic once the system was in he showed us all of the bells and whistles. Lane made it so Brandon did not have to stop what he was doing for any reason. Lane made sure that Brandon had everything he needed and kept everything clean so when the job was done, it was really done. The cost was very fair. I am quite please. I had been doing business with American Air but when I paid them this year to do their check up and they said the system was fine then it broke down a week later, I knew it was time to change providers. Larry on the morning show of 95.7 FM the River always talked about how good Service Experts are. Well I have to say there really is a reason the call themselves experts. They really are experts, and now they are my A/C Experts. Thank You for a Great Job

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Tracey Deverill

What can you say about the BEST air conditioning and heating company in the ARKLATEX! The thought of replacing your air conditioner/heating unit can be a nightmare but Service Experts will help you navigate the entire process knowing you will be taken care of and treated like family. From your first visit with Andrew, who will assess your needs, layout your options and help you make the most efficient and economical decision for you and your home. The day our unit was to be replaced Andrew came to our home to make sure the installers knew what was to be done and what issue they may encounter and how to proceed. Our installers were Brendon Cook and Lane Snowden. Our installation was supposed to take five days because we were replacing two units with one larger unit and several rooms needed new duct work. The installers arrived early and left late so that the work could be done in the time frame we had agreed too. I was impressed with the installers professional attitude towards not only me but with each other. At the end of the day it was not unusual to see Ricky, Chris or Terry, other installers, come from their job to help our installers. Because of this team work attitude our job was completed in three days! As I said no one ever looks forward to having their ac/heating units replaced but if you do Service Experts of Shreveport are the people you want to call.

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David Mickey

I called this business on short notice yesterday to replace an old thermostat. Terry Jiao, the service technician, arrived on time and in good spirits. Where many people fail to balance professionalism and friendliness, Terry did so effortlessly, leading me to believe that such an admirable demeanor was an innate part of his being. It was quite clear that he took pride in his job, and he executed the task at hand efficiently, effectively, and honestly. All the while, he expressed a high level of knowledge and interest in the mechanics associated with airflow and resistance, and gave me several pointers on how to potentially improve my aging AC system in the future. I would recommend Terry as an AC technician to my closest friend, and I will utilize his expertise in the future if some sort of problem arises.

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John Mclain

I highly recommend this company. Special thanks to Mr. Mike Lopez who just left. Very knowledgeable, very personable, checked all of my equipment thoroughly, cleaned all my equipment, and went over all of of my units with me, made some recommendations without any high pressure sells tactics, and answered all of my questions. A real professional! I have used Service Experts for a few years now and have never had any complaints. All of their staff members have been very personable and respectful of my home. They are quick to respond when i have had a problem with my a/c units in the past and have had them all repaired and back running in just a few hours. In this day and age its not easy to find service like that. Hopefully Service Experts will be around for years and years to come!

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Charlie Maranto

When it was time to replace our almost 20 year old AC unit, we called Service Experts because of their excellent reputation. We were not disappointed. Chris and Andrew came out and spent several hours evaluating our house and advised the best unit for our needs. Brandon, Lane, and Terry did an excellent job with our install. They were on time, professional, and cleaned up when they were done. We have been enjoying a comfortable and efficient AC system for a couple of weeks now. I would not hesitate to recommend Service Experts for your AC needs.

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Kevin Frey

Fantastic service by Chris L! I requested a furnace and A/C "tune-up", which with their promotional pricing cost me $78. Chris was at my house for four hours doing the inspection and servicing of my equipment. I was able to accompany him through every step and he explained every issue that was there, as well as how my system functions. I would highly recommend taking advantage of the "tune-up" they offer. Preventative maintenance can keep your system functioning reliably for years. I plan to use this service annually.

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Bonnie Hayden

Bill Ricks came to our house to check our ac/heat system for the first time since we got our new unit installed during the summer. He was very informative; answering all questions asked. He was very helpful; dressed appropriately and was well mannered. These qualities are always important to us. It is what has us returning to a company or not. Thank you so much for your service to our home Service Experts.

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John the Confederate

Service Experts sent technician Terry Jiao out to my residence for a scheduled AC service tune-up. As always, I received great service. Terry spent time answering all my questions and explaining everything he was doing. Very nice and professional. I have used Service Experts for years and never have I experienced bad service. I wish all my business dealings were like this.

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Jason Charest

The technician was able to come out the same day and was very professional but the prices for freon are an absolute rip off! $160lb for freon?!?! Had my usual AC guy been able to make it out on such short notice it would have been $30 a lb. because it was my rental house and I like to keep my tenants happy I paid it this time but you will not be getting my business again.

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Jami Moore

EXCELLENT!!!!! I have used them many times and the service is exceptional. Service Technician Chris Love is an expert in repairs, installation and customer service. He will share his wealth of knowledge and honestly explain details step by step. If you need a new system or repairs he is the go to man. I am very picky and I have been extremely happy.

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Julie Kerr

Our service technician Terry was wonderful. He was very polite and knew exactly what he was doing. The next day we had Andrew come out to give us a estimate. He was VERY detail oriented and spent most of the day at our house taking measurements and explaining our options. I highly recommend Service Experts! Thank you guys!

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Ray Poland

My experience with Service Expert Shreveport was really pleased with service from buying the equipment explain everything about it and the installer was very professional and knowledgeable got the job done .Especially Harry for getting my Wi Fi. hook up . I will surely recommend Service Experts to others

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Alexandra Zepeda

Mike notified us when he was on the way to our house on Jan. 27. He explained everything as he went along. We have two systems---one for upstairs & one for downstairs, so it was a lengthy process. He seemed patient and thorough throughout, and it was a cold day. Thank you, Service Experts.

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Dee Caruso

Brandon and Lane did a great job installing my new heating/ac unit. Mike Lopez and Andrew Dantoni were also very thorough and guided me in making the best choice for the new purchase. I recommend these guys to anyone wanting good service and professionalism. All 10s.

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Michael Hiller

Andrew, Brandon, Lane, and Jeremy were great to work with. They were professional, knowledgeable, and took their time to explain my choices. They did a great job at changing out my old AC/Heat unit and ductwork. I would highly recommend working with them.

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Angela Young

John Stephen came first thing this morning (after us requesting a tech last night on the web) and did an amazing job. He explained everything thoroughly and got our air conditioner back up and going. We will definitely be using Service Experts again!!!

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Nelson Zeringue

Bill Ricks was my technician and was prompt and professional and went right to work at his task and was done in no time at all. He made sure everything was working as it should and let know to call if there was any problem. Recommend to all!

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robin bradbeer

Service Experts recently did a semi-annual maintenance check on my heating unit. Terry Jiao was very competent and helpful in giving me information on my heater. I am very happy that I have a service agreement with Service Experts.

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Ken Armes

Absolutely amazing experience. The tech showed up on time and explained to me every step of the way what was going on with my ac system. Got everything fixed and back up and running. Would use Service Experts again in a heartbeat!

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James Moore

Harry arrived 5 min early which was very good for me. Completed the job in about one hour and pointed out several things to me and also asked if I had a CO2 detector. Was informative on cost and safty of having one.

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A Private User

Did not honor the warranty on unit they sold me and installed ($5200) The unit had a problem after 3 yrs, they were going to charge me 150.00 just to look at it. Warranty was supposed to be 5 yrs. got it fixed for 35.00.

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Ashlee Dee

We are very happy with our service. They redid our heating and air systems, as well as fixed up the duct work. They were very fast and professional. Thanks Brandon, Mike, and Lane for the great service.

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Linda Gregg

My first service call for a new unit. Rickey Hartwell was a pleasure to visit with, as he professionally explained all components of heating unit service. I am completely satisfied with Service Experts.

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Thomas Bogue

Brandon, lane, lemery, I would recommend for AC work. Did a good job on my units. Courteous and friendly, willing to talk about what was being done, and answered my concerns. Exceeded my expectations.

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Angela Aaron

Bill Ricks performed heating maintenance on my unit today. A job well done. Explained all that he had done. Checked the carbon monoxide detector also. Very timely and courteous. Thanks very much.

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Mark Budgeon

Had Service Experts come over to analyze and service our heating system. Mike Lopez came over and did an excellent job. He explained everything he was doing and made sound recommendations.

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Doris Clark

Brandon Cook and Lane Snowden get 5 stars after replacing the outside unit, the furnace and installing all new duct work, making an amazing difference. Thank you both and your helpers too.

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Peyton Roteff

Highly recommend Service Experts for A/C and Heating. Mike Lopez was very professional and knowledgeable. I had my system serviced today and they were very thorough and competent.

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Deborah Hammond

Technician Bill Ricks arrived as expected and conducted a thorough inspection of the AC/Heating unit. He identified a failed gas valve and ordered the required part. Great service.

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Joel Ebarb

Our technician Mike Lopez was great. He was very thourgh. He explained everything he was doing and what he thought we needed done. I would recommend him to anyone. Job well done.

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Stephanie white

My experience from the very beginning with this company has been nothing but great. Rickey Hartwell as well as all of their technicians have been very friendly and professional.

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