Guardians Credit Union

Reviews 20

JO

Jonathan Cordero

They are really nice at the branch but you have to be able to visit the branch for practically anything, god forbid you need assistance during the weekend or during a holiday time you are stuck until the following week. there is no phone customer service whatsoever! If you get locked out of your account, forget your username and or password you have to wait and then actually go see someone. meaning you are locked out of your own account, funds, and you are temporarily out of commission until they are open. This is terrible service for the day in age we live in now. A tiny call center who can assist clients would go a long way. Sincerely thinking of moving my account else where dont know why i havent done so already. ---------- Second issue, once again closed during holidays with no assistance or customer service availability at all. Our loan payment is due and we cannot access our accounts let alone make a payment. This bank is absurd. DO NOT BANK HERE save your self the headache. Would give negative stars if I could.

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FA

Family That Prays

I would highly recommend the Summit branch to anyone. I walked in and was called within 10 minutes of sitting. I was helped by Ms. Lorena Martinez, whom was extremely polite and professional. She patiently worked on my concern and resolved it within minutes. I truly felt like I was in great hand, because of her work I would highly recommend this branch as oppose to the other nearby branches. She truly adhere to providing outstanding and swift customer service. So if your truly looking for the best credit union branch and knowledgeable person to help you ...come to this location and ask for Ms. Lorena Martinez. You will not be disappointed!

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AL

Alex Daye

I had the best experience ever. Danielle Villanueva who is a member relation specialist was great. From the second she introduced herself I knew she was professional. She took her time to explain my benefits and address my needs. She got me a greaaaat rate on my car loan and helped me achieve every goal I went there for. I highly recommend her, refer friends and family to her and I will for sure keep doing business with her and guardians in the future. Thank you Danielle

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AL

Alex Reyes

Had a wonderful experience with Jackeline Arevalo, she is a Virtual Member Relations Specialist. With my busy schedule it was very difficult to get to the branch. She made it incredibly easy to finalize all my recent business. I am pleased with the high level of customer service , and thankful that she handled everything so efficiently! I hope your management team knows how valuable you are! Thanks again!

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TR

Trina922

I enjoy coming to this CU because Danielle V offers phenomenal service. She is very knowledgable and always prompt. She goes above and beyond to service her customers to help find financial solutions. She is truly an outstanding professional and I am so glad I got the opportunity to work with her when my husband and I joined this CU.

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DA

Darwin Clayton

dianelle villanueva, has been wonderful with repliying to helpng my accounts ,as to making sure im balce probably ,an the waitng is very timely ,do to im a bus driver an my time is always press ,so i take is time to thank her for member service .Yours Truly , ms. Sharon Futch

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DA

Danielle Villanueva

Guardians has played a vital role in my financial goals for almost 5 years. They were even able to lower the interest on my car loan as my credit improved, something a bank would never do! The CU will always be my primary financial institution.

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DA

David Murch

We did not have a good experience with this CU. Wait times for service were often lenghty. Staff is knowledgeable but 45 minutes to see a bank representative is too long. We closed the account.

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MI

Mimi Blanco Vazquez

Always the best service. In our darkest hr they always came through. Very profecional and helpful.. Kamila always is there to help and answer all the questions we could ever have. Thank you !

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YV

Yvonne Peck

I always have a great experience at this location fast service not to mention Danielle V. was so helpful and informative on how to improve my credit score she was awesome!

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LE

Lee S

Need Saturday opening like all banks and deposits on app at the very least. Service in the bank is fine, although a longer than normal wait time.

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NA

Nancy Lamont

Showest help ever. If you have to see an agent pack a lunch and dinner. You will be here FOREVER. Why I continue to bank here is beyond me....

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RO

RONIOC

Always great service from Danielle V @Summit location! And now they have a phone app, making it more convenient. Everyone should bank local

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CA

Caitlin Atkinson

Danielle Villanueva is the best! We make sure to see her every time we go. Very knowledgeable and always has a smile on her face.

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SH

sharon futch

The CU has been a huge help with my credit. Danielle is very knowledgeable and gives great finanical advice. Thank you!

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BR

Brandon Kerr

Lorena was a great help. Very professional young lady. She answered all my questions and concerns. Thank You.

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KI

Kinsey Harris

Such a great team of people and rates that cannot be beat!

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BR

BRIAN LANDSAM

15 minutes on hold just to ask a question is ridiculous

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IR

Irma Lucia

Excellent.

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T

T Cook

There when I need them , karmala is the greatest

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