Blue Star Heating and Air

Category:	HVAC Contractor
Address:	6001 Plum St, Watauga, TX 76148
Phone:	+1 817-886-3332
Site:	bluestar-ac.com
Rating:	4.7
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM Closed

Location

Photos 100

Reviews 20

Christina D

Blue Star Heating & Air of Forth Worth gave my HVAC system the most comprehensive inspection ever. Re the A/C unit, never before has a tech unscrewed the grate covering the compressor/condenser housing, much less vacuum out the damp leaves, nor spray the coils from the inside out -- and very carefully, too, so as not to flatten any of the tiny little "hairs" -- AND flush out the "floor" of all the mush and slime! This, I was told, is a very important step to keep fungus spores and other damp debris from being sucked into the air exchanger and potentially into the house!!! Inside the house, regarding my much older furnace, everything was thoroughly cleaned. I chose to pay extra when I saw with their snake-camera that the blower wheel and motor were filthy: He removed the entire assembly, took it outside and scrubbed it down inside and out, removing the sprayed-on grease, wiping out the individual grates, and vacuuming and wiping down the motor (I helped; it was fun). The tech even notified me that my electric service company had mis-wired the 115 volt furnace to a double pole breaker, a mistake that could cause electrocution. When I called my electrician about this he was stunned (someone will be coming out next week!). Plus, the technician was very nice to deal with. So this is a good company I decided to take them up on their middle-level service agreement.

Sharon M Brown

My AC went out and I was referred to Blue Star by my home warranty company. I explained my problem to Desiree, who immediately put my mind at ease when she said my AC would definitely be checked that same day. She was very polite and understanding and called the next day for a follow up. Within 30 minutes, Eric arrived at my home. He checked my unit and explained what was wrong and gave me several options. Since my unit was old, I opted for a complete new system. Thankfully, Eric got my unit running while waiting on the new system to arrive. He told me if it quit cooling to call him day or night and he would come back. The morning of the install, Frankie and Cesar arrived and immediately went to work. These guys were truly awesome. They were courteous, very informative and even cleaned the floor when installation was finished. They were very mindful of my belongings and treated my home with great care. These technicians including Eric were the BEST I have ever worked with. I have been a home owner 46 years but NEVER have I experienced a company like Blue Star Heating and Air. They are very professional and genuinely care about their customers. I will only do business with them in the future and will recommend them to all my family and friends. Thank you Blue Star!

Beau Taylor

I have been using Blue Star for just under a year. I have their maintenance package which they come out twice a year. And when Blue Star comes out, they actually perform maintenance! A novel concept. They will spend round 90 - 120 minutes each time, meticulously going through my systems to make sure they work at their peek performance. The other company that came out I paid the same amount for their maintenance package and they may have spent a total of 30 minutes. All they did was "check" to make sure everything was running at that point. Well.... Last year they installed a new coil. That coil went out and was only warranted for 1yr and of course the warranty period passed. Blue Star came out and offered me three different options. I chose to have the entire system that went out replaced. Ouch!? Well, if I had them 2 years ago and was given good professional advice, the money I spent with the other company would have paid for the new system. They do fantastic work and they back their work. Thank you Blue Star. I have been nothing but impressed with the work you do and quality of your workmanship. Thank You!

Barbara Gary

Fantastic Company, highly recommend! I listened to a Blue Star radio show telling what all needs to be done to take good care of your Heat and Air System. I called to make an appointment for service and Tony came out and showed me my system and how it needed cleaning while taking it all apart and inspecting it. I signed a contract with Blue Star and have had the best service available! Kim and Desiree, very nice and responsive, answer the phone even on Sundays and if there is an emergency, which I had since then my thermostat broke on Sunday, they immediately had a great man, Erik, come out right away and put one in so that I had air! 100% satisfied customer! Thank you so much Blue Star! I am adding a surge protector and having all that was recommend to further the life and protect my expensive equipment added and done on Monday so to have the cleanest air possible.

wylder barrows

Brandon H and Blue Star came to our house today inspected our 10 year old unit and explained everything clearly to my wife and daughter. We got a club membership so that we could safe on all the things we need to get done. We even found out that we were lied to by another company when our unit was put in, we were told it was a heatpump and it is not a heatpump. Thanks Brandon H for all your information and help. We checked around with friends that are air conditioner people and found that the prices quoted for parts and services needed were comparable and that Blue Star is a great company. Thank you Brandon H for putting up with all our questions. Look forward to working with you in the future. Tommie Jan Barrows Farmersville, TX

Carla Higdon

Awesome Experience!! Erick originally came out due to my A/C not working. I needed a new Trane and the next morning I had my new Trane installed. The Blue Star Team did an amazing job (In the pouring down rain). Carlos is great at Service!! He as well as Erick are Professional, Knowledgeable, Honest, Helpful and Friendly. Carlos introduced the “Reme Halo System” which purifies the air, removes mold, allergens, reduces dust, and eliminates odors including bacteria viruses. My New Reme Halo System was installed same day!! The A/C and Halo System are running Fantastic, No issues, Service is Great!! I definitely recommend Blue Star Heating & Air and will definitely enjoy working with them for years to come. Thank You Blue Star!!

Kathy Cobb

I had a really awesome experience with this company. Started with Desire, she was courteous in getting a technician out the same day. Ralph came out to access my system and determined it was an electrical issue. He definitely went above and beyond the call of duty by explaining what I needed and even followed up on me the next day to see if I had spoke to the electrician. I had and my system is up and running. I so appreciate his dedication, honesty and integrity! Now that is customer service which seems to be a lost art. You guys definitely have it. No brainer, I will definitely be back if I ever have issues again and will tell my friends. Thanks Blue Star for hiring such awesome people!!!!!

Patti Fitch

I had recently had my inside and outside AC and heating replaced by Blue star. I would most definitely recommend this company. Service was excellent! Dealing with this company has been a pleasant experience and they are extremely accomdating! I felt no pressure when discussing my system with Eric, the technician. Any time I have had to call with questions, Eric explained everything perfectly and walked me through whatever my husband and I were concerned about. This is a company that delivers high quality service with a friendly and familiar attitude. I will definitely be using them in the future!

Omar O

Awesome experience and professional staff from Eric, Adam, Frankie and Alex they toke care of replacing my entire A/C and furnace, Eric recommended different ideas and accommodated the expense on payments plus the enormous difference on the professional installation the the excellent Lennox unit is awesome super quiet efficient and smooth. Everything was done in one day and they even came across a little problem with our old cooper line was damage and they replace it at no extra expense. Than you for everything my family and me really appreciated the work.

Jose Rubio

Our units are 28 years old and have had issues for years. Almost every company that came out to service our ac and furnace told us we had no choice but to replace everything with new equipment. Tony at Blue Star did a thorough inspection of the entire system, cleaned the units, and brought several items up to code. Our system is now safe and with regular annual service should last for many more years! Blue Star saved us thousands of dollars! We highly recommend Blue Star Heating and Air for your AC and heating needs!

Dan Jirek

Blue Star is an amazing company. This evening I had an issue with my air conditioning. Despite the fact that I called right before they closed, Desiree was very friendly and I quickly received a call from one of the technicians. Eric went way above the call of duty. I knew he was swamped with calls but he actually made time to stop by and quickly fix a simple duct problem in the attic. It is so refreshing to receive excellent service from an honest company!! Thank you Blue Star for coming through for us again!!

Adrian Winters III

Wow. Adam, Alex and Frankie just finished replacing my entire heating and a/c system and did it in all in well under 5 1/2 hours. As soon as they turned the unit back on the difference was noticeable, the house cooled down very quickly and the airflow was much better. These guys were very professional, very knowledgeable and very personable. They left everything clean and looking as good or better than they way they found it. Blue Star is a wonderful company with great service and expertise.

Sheila Cunningham

Thanks so much for the wonderful job. We have been out of AC for a week. From the first technician that came (sorry I forgot your name) to Frankie and Adam who installed a complete new unit today I encountered nothing but the highest level of professionalism. All three young men were polite, very careful of my home and willing to go above and beyond to make certain that we did not go one more night without AC. I will definitely recommend them to all of my friends.

Johnny Morton

Good morning, I just wanted to write to let you guys know that Tony Escajeda had excellent customer service and knowledge of problem with my AC. He was able to show me items that were not previously shown to me when I purchased my first home. Tony walked me through issue and showed me cause of my problem with my AC Unit. I was very please with the knowledge he had of AC Unit issues and able to resolve issue in less than hour. Johnny Morton

Bill Sanner

Eric and the Blue Star crew performed terrifically in the troubleshooting and replacement of our amazingly old HVAC unit in our home. They performed all aspects of replacement in a matter of hours and the house was already cooling down by the time they drove away. The Trane AC is working beautifully, and the BS staff has been welcoming to all my questions and providing excellent answers. Two thumbs up from me.

Tiny Tom

I had your Technician Brandon H. Come out to re-wire my thermostat. But over time the wires burnt out. He came back for free to re-wire them a second time. My wires burnt out again. He came back a third time to re-evaluate the issue. Free of charge. Now we know we need to re-wire the whole system. At a great price and am Very Greatfull for your professionalism. And to the company itself. Best in the MetroPlex!

John Fulcher

These guys came out last minute . Checked our 2001 old system and recharged it at a very fair price . They did not over sell just showed what needed to be done . I highly recommend them . Ask for Tony the Tech he is awesome ! Plus they contribute to wounded warrior project to help our vets ! Very nice people . Tell them John from Grapevine sent you . Like all the other reviews honest and want to help you !

Elizabeth Dixon

Tony (after he had inspected my existing system) was thorough in explaining my options for repairing and/or replacing my existing system. I choose to replace my system. I was very please with the installation crew, Adam, Frankie and Cesar. They worked steadily in very hot conditions and explained everything that was taking place. I highly recommend this company.

michael burdette

heat went out on a cold November night, I called blue star and they were here within an hour and fixed everything for me, at an affordable price. my greatest appreciation to blue star heating and ac. you guys are the best. you are my heating and ac company from now on. very professional people. I have heat, thanks a million to you all.

Patricia Robinson

Our experience with Tony was very good. He checked out my unit and did a great job. There were concerns that we had before he checked out unit and immediately he identified the things we suspected . The concerned was taken care of immediarely. Thank you Tony and we are looking forward for Tony to keep our unit working effectively.

Blue Star Heating and Air

Location

Photos 100

Reviews 20

25 most recent searches

See also other insurance companies: