Yes! Air Conditioning & Plumbing

Reviews 11

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Scott Valline

Updated Review: I contacted Yes! Air Conditioning and Plumbing on 2/11/2016 when my wife noticed that our Heating/AC unit was not blowing any air. Mathew B. from YES! came out, and spent about 15 minutes looking at the unit. He then proceeded to tell me it needed a controller board that was no longer available, and that my best option was to spend $11,000 on a new unit for the house. When I explained that I could not afford such an expense, he told me he could get a retrofit board for $1200. I told him I needed a couple of days to think about it, and he then stepped out to call his manager. He came back in and told me he could get a retrofit part and do the job for $650 the next morning. He came back the next morning, and spent less than 1 hour (less than 1.5 hours total for both visits) changing the board. I had my wife request that he leave the old part, and he did so very reluctantly. A quick Google search revealed that not only is the part still available from several sources, it only costs $100.00 retail. YES! charged me more than $500 for less than 2 hours of labor, and when I contacted them to have this corrected they refused. I explained how their tech misrepresented the state of my unit, lied about the availability of replacement parts, and lied about the true cost of the repair. They told me there was nothing they are going to do about it. ---------------------------------------------------------------------------------------------------------------- We called Yes! after another company came out and attempted to repair our AC unit. The previous company misdiagnosed the problem and overcharged the system with coolant. Yes! sent Joshua M. out, and we are 1000% pleased with the result. Joshua is clearly an expert in the field. He quickly determined the real problem, made the proper repair, and removed the excess coolant from our system. Our experience could not have been more positive. Our AC system is working better than it ever has since we purchased our home 2 years ago. If you want the job done right by a professional that is an expert in the field, you need to call Joshua M. at Yes! Air Conditioning and Plumbing.

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mike sepe

Chris, Cragun and your entire team are very professional and pay attention to your customers. I have been having problems with an irrigation valve and it has been repaired sever times by another company. Recently, it started leaking and I decided to give YES a call for a repair. Your staff was very professional, setup the service call and informed me of all the details. I received a few calls regarding arrival time as your staff kept me informed concerning the arrival of your technicians. When Chris and Cragun arrived, they were professional but friendly and after listening to my issue we took a look at the problem. Chris provided a couple of solutions and I actually decided to “do it right” and replace the entire valve and correct the mess of piping the other company had installed. During the repair process both Chris and Cragun told me what and why they were doing things and educated me concerning the correct method to install a valve etc. The final fix of the problem was professionally completed and I enjoyed the visit by Chris and Cragun. You should commend your staff for being knowledgeable, professional and exhibiting excellent customer skills and work ethic. This is a rare thing these days with customer service. I will use YES again should I need any plumbing related repairs in the future. Thanks !

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Adrienne DiMuro

My water hearter that was only 2 years old broke down, i happened to see a Yes plumbing truck on the next block, so i called them to have someone come out and check my fairly new system out. They were there the following morning as this was not an emergency...only to find that it would cost more to repair it then to buy new one. Both James and Mark took time with me calling the company that i had my current water hearter thru to see if it could be fixed or not. I never felt rushed into making a dicisison wether to go with Yes or have them fix it. My representative James Insley had to come back per my request as i needed to go to work, James was very accommidating and did come back later that day. James not only set our new water heater to code but did it in a very professional manner, he Karted everything away, left the area clean. James explained to both my husband and i in very explicit detail regarding temp control and what to do if there was a failure with the system down the road, explained about our warrentee, He never gave us the bums rush, he took his time explaining every part of our new system, what he replaced and why. I would definitely call Yes plumbing again and request only James Insley as he gained mine and my husbands trust. Thank you James Insley for being patient with us.

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Terry Chastain

My AC broke down so i gave Yes A/C and Plumbing a call. Jun A. arrived on time. he was friendly and courteous. He found the problem and took pictures to help him describe the problem to me. In the past when an A/C tech has come to my house they were in and out as fast as they could be. One even refused to check the part of my unit that is in the attic. Saying he did not need to. Jun was nothing like this. He was willing to take the time to find the problem and explain everything to me. If the last Tech i had come over had actually done this i would not have needed Jun to come out and they would be getting my 13k rather than Yes A/C. Mark J. from Yes, also came by. He helped me to make an informed decision on what replacement A/C unit would be best suited to my need. He did not just try to push the most expensive unit. He laid out all the options making sure I understood the pros and cons of each system. Mark then did everything possible to help me find a way to pay for this unexpected but extremely necessary expense. Living in Las Vegas without an A/C when you have kids and pets is not an option. Thank You Yes A/C and Plumbing for your help and courteous, knowledgeable employees.

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Cynthia Gilabert

I first met Doug who checked on the A/C and knew it was not fixable. Considering the unit was 20 years old, I was lucky it had lasted as long as it had. I worked with Mark J. to get everything established with getting my A/C installed and he was awesome. He sat down with my family and explained what our options were and told us what the process was for getting the A/C installed. When the system was installed, it was amazing to see how organized everyone was. Afterwards we had our ducts clean by Yes! also and Martin came over. Again, a fabulous job! I really appreciated how polite everyone was and even my dogs were relaxed around everyone. The politeness, the sincerity of everyone I met made me feel like I was well taken care of. I would definitely recommend Yes! Everyone cleaned up any mess that was made and they even made sure to close my side yard gate--which was super important to me because I have dogs. If you want reliable, hard working, ethical people, pick Yes!

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Adolfo Romero

My AC unit stopped working suddenly without warning as I was heading out for work. It was 100 degrees out side and supper humid. My wife has a heart condition and we have a 3 year old, and dogs at home. I tried to go through my home warranty but the company they referred me to were kind of jerks. Said they could not help me until the following day after 1 pm. My wife and I were frantic. I always see and hear the ads for YES and thought why not try them. I am so GRATEFUL for this company. They were friendly from the get go. The call center was professional and friendly. They got me an appointment within one hour. WOW that was service. The technician they sent was the most friendly and personable I have dealt with in many many years, Richard French was a God send. He did not try to push any unnecessary repairs or extras. This company and service rep get my seal of approval and I will be using them again, and you should also. Thank You, Adolfo A. Romero Jr.

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Bejon Maneckshana

I called Yes! Air Conditioning & Plumbing to fix my AC unit, which was blowing warm air. Phap N. was the service technician. He was extremely professional and respectful. His knowledge-base was very extensive. He explained things to me and let me tag along outside while he repaired the unit. He made sure I understood what was malfunctioning and why it needed to be repaired. Afterwards, he inspected the other AC units, the filters, the air ducts and the attic fans. He gave me a thorough eval and report on the different components, warning me of possible future problems. Phap is very skilled, professional, knowledgeable, and detail-oriented. I appreciate the time he spent on the job, though the actual repair just took 10 minutes. I also was impressed by Viletta, the manager who took my initial phone call. She too was very professional, respectful and courteous. She immediately scheduled an appointment at my convenience.

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Richard TheFirst

I am very pleased with the Yes! Air Conditioning a Plumbing work that they performed at my house. I was first contacted by a Customer Service Rep that set up my inspection appointment. She was very helpful and was able was easily able to adjust the time when I found I had to change due to guests arriving. The Senior Advisor called 1/2 hour before the appointment to notify me of the arrival time and did arrive within a minute of his promise. The inspection process was extremely well done and was extremely precise including a camera assisted inspection of the sewage lines. However, the Plumbing Service man Ivaylo B. demonstrated exactly what a truly skilled plumber should do in the installation of a hot water heater. I am very qualified to evaluate this kind of work being an engineer with over 50 years of experience and this man did "text book work" I was truly impressed. Thank you Yes!.

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Doug Orr

I had a shut off valve under the sink begin to leak. While trying to repair that, I had to shut off the water to the home, and the shut off valve was in the garage. The home is 17 years old and the valve has never been off. I repaired the shut off, and went to turn the water back on, and it would not work, the valve became stuck. I called YES, and they arrived in an hour. He checked the shut off valve and said I didnt fix it right, and wanted 192 dollars to fix it, and then checked the shut off valve in the garage. He said it needed to be replaced, and wanted 288 dollars for that. I needed to get the water back on in my home, so I said ok. Both these jobs took an hour, and cost me over 500 dollars. While they did come out when I called, and did a good job, the prices they charge are outrageous. You should find another company if you want to avoid getting ripped big time.

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Mona Willer

Technician and advisor arrived on time, introduced themselves and reviewed the processes they were here to perform. Upon inspection of my water heater, Mark noted a leak that apparently had been there for quite along time considering the chemical/water buildup on the pipes and on top of the tank. He took a picture to show me what was wrong so I was then able to make an informed decision regarding what replacements I needed. Everything was outlined completely and if I had a question, Mark was able to show me and re-explain. Other issues were discovered and I decided to have all the necessary improvements done. He was thorough, respectful of my property and very professional.. I would definitely recommend this company for heating, air and plumbing as I also just had my heating/air conditioner replaced as well (MY HOME IS 22 YEARS OLD)

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David Coulombe

Alex V was nice enough when he arrived but once he turned salesman things changed. He tried to sell me a static filter system for just over $800.00. Alex told me a number of times how good it would be and that hospitals use the system and how much he liked it in his home. Having to interrupt to tell him I was not interested in the system he would not take no for an answer. He once again started his sales pitch to which I informed him that was enough and that he was starting to piss me off. Alex then made the comment that I did not understand the concept of the system, a polite way of saying that I was stupid. Not real happy he came to this conclusion without knowing my education or work background. I’m sure Alex was not happy that I cut into his commission. Bottom line, do not let this used car salesman in to your home.

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