Waterstone Mortgage Madison

Reviews 18

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A Private User

Joe Long and Waterstone Mortgage turned a scary process to a first-time homebuyer into the most positive interaction ever. We had credit issues and he helped refer us to someone to get it taken care of the right way and still keep us on track for getting a new house within a month. It was simple, fast, and he made it easy to understand. Whenever we had questions, he would get back to us within 24 hours, usually within a couple hours with the answers. He helped us with my VA housing loan and was an expert at all the little details that came with it. Overall our relationship with him and the company were the most positive part of the process, except for getting the house of course! We have recommended him to all my fellow military and veteran friends as well as family. There is no one else that I trust more and would definitely work with them in the future.

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A Private User

My fiance and I were getting ready close on our first house with Chase as our lender. We thought everything was going smoothly until the night before closing. Chase wrote us an email at 7pm saying that there were some problems with a well agreement on the property we were purchasing. After over a week of struggling to get information from Chase on how to solve the issues and two missed closing dates, we went to Joe at Waterstong Mortgage to see what he could do before we lost our house! He made it happen in 2 and a half weeks (for a loan that Chase couldnt close in 2 months)!! He was very informative (another thing we didnt get from Chase) and always kept us updated on the status of our loan. The loan processor was also great to work with. We would highly recommend Waterstone mortgage to everyone we know. 5 stars!!

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Renee Bigsur

I met Joe Long in November, 2009. He was my mortgage broker when I purchased my townhome in Sun Prairie after being transferred from the Kansas City area. I must confess I was not a very pleasant or easy customer due to the climate of home lending requirements. Joe was always professional, never took my anxiety personally, and did an outstanding job to get me into my first home in Wisconsin. Recently, I decided to refinance my townhome and I chose Joe and his team. Joe and his team took GREAT care of me during my refinance. Joe and Jed exemplify professionalism. I trusted Joe to obtain the best mortgage rate, and my refinance experience went very smoothly. I highly recommend Joe Long for many reasons, especially for his outstanding work ethic! Waterstone Mortgage is lucky to have Joe and his team.

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A Private User

Joe Long, and everyone else at Waterstone Mortage, was great to work with - not only does he know his stuff, but he made himself readily available if we needed anything. Thanks to him, the loan approval went off without a hitch and he made sure we were comfortable with every step along the way. As first time home-buyers, the whole process was new to us. Joe laid out the process for us step by step and made sure we understood why each step was important. For us, low mortgage payments were important so Joe explained how paying off your PMI up front will keep your payments down. He also explained that if you’re ready for the commitment, the cost-benefit comparison leans heavily towards owning a home when compared to renting. We have and will continue referring people to Waterstone Mortgage.

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Kaytlyn Korn

This was my second home purchase but my first on my own. Although I am in the Milwaukee area, I was so impressed by the initial consultation that I chose to work with this group despite that fact that they were out of the Madison area. Joe and his team were fantastic at educating me and being honest about my options. The constant communication and updates were a relief and made the process fluid. I know my case was not the easiest as I had walked away from two properties before finding the home I decided to purchase. As compared to my first home purchase, it most definitely was a different experience. I was dealing with actual people who treated me like a person. I was very pleased with the experience and would highly recommend the Joe Long team!

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Heather Lynch

Joe and everyone else at Waterstone made buying our first home a lot easier than we thought it would be. Joe explained everything during the application process in a thorough (and sometimes funny) manor, and made us feel super comfortable. He made sure we got the best loan and ratepossible, and that we understood everything about the loan. During underwriting, I communicated a lot with Jed and Rebecca, and both of them were wonderful while answering my millions of questions. Our closing with Joe took about 45 minutes, and was as smooth as could be. It was a really great experience working with Waterstone, and I will recommend them to all of my friends and family.

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Ashley Bartlett

Joe Long and his team are incredible! My husband and I first worked with Joe and Jed back in 2014. Joe guided us through the entire process of being first time home buyers. It was a seamless process and he was incredibly knowledgeable and helpful with our many questions, always communicating thoroughly and promptly and making sure we understood every detail and option. Again in 2016, we worked with Joe and Anamika when we sold our condo and purchased another home. Again, it was a seamless, stress-free process without any surprises along the way. I highly recommend Joe and his team!

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M Th

Joe Long and all the staff at Waterstone Mortgage made my first home buying experience proceed very smoothly. Joe truly cared, making sure I was comfortable with my monthly payments and answering my many questions. The communication from the office was great! I received a response to all my emails within 1 business day. This was very helpful because it prevented me from worrying about the loan during an already busy time. I would recommend Joe and Waterstone Mortgage to anyone.

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Angel Mabry

What a wonderful team to work with. I was referred to Waterstone by my realtor and a colleague of mine after the company I was originally working with left the area. EVERYONE on the team was incredibly professional and responsive. Any time I had a question it was answered quickly. Weekly updates also provided me piece of mind so I knew exactly where my loan was in the process.

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Matthew Cozon

I have worked with the folks from Waterstone on two mortgages and they were fantastic. Although the rates provided by another vendor were slightly lower, we still chose Waterstone. What I liked the most was that our mortgage officer called us, randomly, because he found a way to save us money by refinancing. I strongly recommend Waterstone.

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Christina Gioia

We worked with Joe Long & his team and they made our first home buying experience an excellent one. As homebuyers, we sought a team that was accommodating, educational, thorough, and prompt, and they did not disappoint. It was truly an exceptional experience. We would highly recommend Joe Long & his team to any prospective homebuyer(s).

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A Private User

Joe Long and Waterstone Mortgage are just the best! They made us feel very comfortable buying our first home. Always readily available to answer questions, worked with us to to get a fast closing, and all around friendly personalities. I recommend them to anyone and everyone looking to buy a house!

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Christal Swigart

Words cannot express how grateful myself and Leah are for Joe Long and Waterstone Mortgage Madison. Joe and his team are amazing to work with and I think processed our mortgage in recorded time. If you or anyone you know are looking for financing, I highly recommend Joe and his team!

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Jessica Henning

The team at Waterstone worked together to complete the loan process for my husband and I quickly and efficiently, while making us feel like they had our best interests in mind. We are happy we chose Waterstone Mortgage to help us with the purchase of our first family home!

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Nathaniel Leach

It was a joy to work with Joe, Jed, and Gina. I found it refreshing to work with people who appreciated attention to details as much as I do. We will most definitely be working with this team again if and when we buy a new house.

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Corey Rockwell

These guys are AWESOME! They are the hardest working people in the business. Anytime we needed something, they were ALWAYS there to help and answer our questions. We HIGHLY recommend Joe and the Waterstone team!

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A Private User

Joe Long at Waterstone Mortgage gave me all the information I needed to make the best decision about my loan. He was professional and made the process quick and organized. I would definitely recommend him!

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A Private User

I strongly recommend Joe Long. He was extremely knowledgeable and helpful throughout the entire process. Very reliable and competent. A+.

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