|Address:||20932 67th Ave NE, Arlington, WA 98223|
|Working:||7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed|
Roof repair is not cheap and you definitely want trained professionals to do the work. I researched and saw some good reviews for Axis and decided to give them the work. This company delayed paperwork at the beginning which I should have taken as a first red flag. I gave them the benefit of the doubt since any business can get busy and still went ahead to schedule an estimate to be done. The company came through to conduct an estimate and seemed professional so I went ahead and schedule work to be performed. I signed their contract for the total amount due and paid the initial deposit to begin work. Once the work began they started pulling the “oh we didn’t see the full extent of work” card. You know, the fear you get when you are paying a lot for something and surprise they start adding to the cost. That’s what I started feeling. As trained “professionals” I assume your job is to know what the cost would be when you come out to do the estimate. The final price has now gone up another $1050.00 to be included in the total (red flag 2). Why sign a contract for the amount due if it’s just going to change then? After reaching out to the company I am also informed that my original person of contact is no longer with the company (red flag 3). I can even understand maybe $100-$200 over the estimate for extra materials but another $1050.00 is absurd. As they inform me of this change they also have the nerve to upsell me on stuff I don’t need because it will be aesthetically better. Why didn’t you mention it during the estimate once again? As the work is being performed I am curious to see what else these “professionals” will discover to continue inflating the price. Be cautious when dealing with this company. It is one thing to have a nice customer service voice, it’s another to discover issues that will dramatically increase your spending budget while they also try and upsell you on more work.
So after 2 years of not religiously cleaning our gutters annually due to poor service from prior companies, I decided to try Axis Roof and Gutters and boy are we glad we did. Just sorry we didn’t try them years ago. Steven came to clean our roof and gutters and did a phenomenal job. He was very thorough in not only clean the roof/gutters but also afterwards when clean up the siding, windows and deck that got messed up along the way. He also did a full yard clean up around the house taking away everything that came off the roof/gutters. The past two companies we used were bad experiences and left such a mess that I dreaded dealing with the roof, but not so with Steven and Axis. As for price, Axis is right there in the ballpark with others but you get more for your money in the service quality of service provided. After doing the roof treatment, Steven told me about a few minor issues and never once tried to upsell me on anything. I was really happy because I hate dealing with salespeople personalities who think they need to walk away with more than they came to do. I will forever be using Axis Roof and Gutters for gutters cleaning and fixing the roof when the time comes. THANK YOU STEVEN!
Axis is working on replacing my parents roof right now. I have to say I am so impressed with how professional Reynaldo’s crew is. Very polite and respectful. This company is top notch. Amanda in the office has been amazing. Her communication and friendliness has been so wonderful. I will be recommending Axis to everyone I know because of her customer service and friendliness. Billy their estimator gave my parents a fair price and was upfront and honest about everything. Not only that but the product they’re installing was higher quality than the other companies we received quotes from. When my parents have called the office everyone was pleasant and kind. I am just so impressed with this company. They definitely have a customer for life. I could just go on and on.
We researched several roofing and gutter companies and spent countless hours with Kyle Swenson deciding on the fine details of a roof we were spending a lot of money on. Mary worked with us patiently to decide on a time that would work best for us for minimal disruption. The crew that came and spent 4 days with us and worked tirelessly to make sure the roof and the supporting structure was sound and looked great from the curb. We are absolutely satisfied with the work and teamwork Axis Roofing and Gutter provided.
Thank you to Reynaldo and his group that did a fantastic job on my roof!!!! Great communication, service, and clean-up!!! I love pulling up to my house and looking up at my new roof and also in my backyard at my new roof on my shed. Thank you, Kyle as well for getting them out so quickly and your great communication!!!!! The entire staff is friendly and helpful!!!! Mary in the office was prompt and courteous and great to work with!!! I have let my friends know to go with Axis Roofing!!!!
We were in need of new gutters before the rain hit and Axis had us scheduled within a week! Cheri and Casey were able to use satellite to measure and price our gutters efficiently. The crew who installed arrived early and immediately got to work! They listened carefully and addressed any areas we were having issues with. Very professional and polite and cleanup was on point! We definitely recommend the Axis team!
Seamless transaction from beginning to end. Axis roofing was competitively priced and did quality work. Billy gave me a quote within 24 hours, and the office was prompt in scheduling and worked hard in accommodating my night shift job. Reynaldo and his crew were efficient, and hard working and did a very thorough clean-up.
We would like to praise your company for the great job you did on our home and shop. Steven, Chris and Dylan of your crew kept us informed of every step they were taking. A complete clean up took place each evening. What great guys to work with. We have you on our calendar for next year!
I chose Axis to replace my Cedar Shake roof and gutters after several quotes from other companies. They did not dissapoint. The roof makes this place look brand new and the gutters look amazing. Total facelift and the price was unbeatable. I highly reccommend Axis.
Great customer service - all our questions were answered. Amanda Churchill was very informative!!
I wanted to put on record the excellent professional work of Mr. Fernando Barreto.
I love the job i super happy thanks fernando and axis roofing
On time, great price, and friendly workers!
fernando he did great job in my home