|Address:||4669 Southwest Fwy #700, Houston, TX 77027|
|Working:||8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM Closed Closed|
After a hail storm, my wife and I noticed water seeping through our ceiling. We contacted a roofing company to check out the damage and the roofing expert assured us that we had significant hail damage. We filed our claim with Chad Pleasant in which he sent an uneducated independent photo taker out to take photos of the damage. Chad later denied our claim saying that we had no hail damage (even though his photo taker also agreed that there was hail damage). Chad told us we had wind damage and needed to file a wind damage claim, and so we did. Chad sent the same photo taker out to snap some photos and he denied it again. Chad said the photos showed the same wind damage that was seen in an earlier inspection. The only problem with that story is that the earlier inspection that was done 2 months prior was done from the ground and these photos were taken from on top of the house. Well now I am dealing with the hassle and expense of hiring an engineer and possibly an attorney if need be all because an insurance company that I faithfully paid every year for 3 years is greedy and crooked. PS Chad Pleasant (the secretary) is not very pleasant at all and has a very bad attitude.
Horrible company. How the hell are they even in business. I didnt choose them. They were added part of my loan and if i knew they were this bad i would have changed companies. We had our roof changed after a storm. They had approved it before it was changed. Now that i call for the rest of the money to pay the roofers they keep sending me around. They keep asking for weird "proofs" that no other company asks for. Even the roofers have never heard of this sytem this company is running. They originally asked me to show proof that I have paid the roofers and that they are a real company and that i didnt lie about having the roof changed. That mucg made sence. So they tell me to show proof that the check i wrote the roofers have been cashed. So i do just that. But them they turn around adn say they need the actual check! How does the roofer cash the check but send you my personal check to proof i gave them a check. They make no sense. Just a bunch of running around so they wont have to deal with the customers or pay.
They gave me the lowest price for my policy, but upon shopping around a few agents warned me that this company is notorious for cancelling within 3 months. 3 agents warned me to stay away and that they stopped working with them due to customer complaints. They actually have the lowest rating for an insurance company. Anyways, after they came in to evaluate my home I get a letter notifying me about the cancelation of my policy due to shingles in the roof missing. I noticed 3 small shingles that were slightly off color due to not being able to match the original. Mind you that the home i bougjt was in excellent cindition as well. Stay away from this company at all costs unless you enjoy shopping for insurance and messing with your escrow. I had to deal with both and I hated it.
Absolutely outstanding customer service by the entire staff. Luis and Hanna especially. Since the first day of my claims process i was treated very respectful and walked through the process so that i had a clear understanding. Both my initial check and depreciation check arrived in a timely manner. ARI even over-nighted my first check so that i could begin my repair ASAP, at no cost to me. I had considered looking at other provider quotes but after all of the exemplary customer service I received, I chose to renew with ARI and never second guessed or compared my premiums. I will continue to have my home insured by ARI for many years to come because of the piece of mind and excellent customer service ARI has provided ... great customer service is priceless these days.
Horrible boiler room type company. They violate the Texas Department of Insurance Bill of rights in their basic policies. They have approved my claim in writing but have still not paid. I have sold the home now - 4 months later and I am still waiting on reimbursement. There are a handful of people on staff there. Luis Romo- Claims, Chad Pleasant- Claims, "Calvin" no last name but sounds like Chad, and Larry Simmons - Claims supervisor (just a voicemail box) and some dude, Steve, in customer service. They have made fun of me, discrimnated against me and made comments about the quality of home I had and the neighborhood it was located in. Run from this company!
Have never done business with this outfit but have been hanging out at a pub that is in a position where I can see the building for close to 10 years. We were laughing this evening about the fact that the big illuminated red letters that are around the top of the building have had the A and the C out for years and I decided to look up the business and when I started reading the reviews I was compelled to write this. There is no doubt that a company that will not even take the time to make sure that the simple letters on their building are functioning properly would be nothing but a sham and reading the reviews seems to support that theory.
BEWARE!!!!!! DO NOT USE!!!! EXTREMELY BAD COMPANY!!!!!! They are only getting one star because it is not possible to give negative stars. This company is terrible - they do not return calls, they do not communicate delays, they stall like crazy, and give no written explanation of how they got to the amount you get and then to top it all off they send out bad checks , and will not help resolve the issues they cause . I am going to contact the Texas Department of Insurance about their duplicitous business practices.
AWFUL company! They are very short on the phone. Waited on a depreciation check for over half a year! Just found out that 3 other roofs we have installed for " ARI customers" the depreciation checks have not been mailed out either. They were invoiced from last year! We will never work for an ARI customers unfortunately again. Sad when a company installs a great roof for their customers and cannot get paid from their insurance provider for an extended period of time.
Very bad service. They didnot process my claim which i filed few months back. The adjuster told me that everything is fine and she send the company all the documents they need and will receive my money soon. I didnot received anything from them. I tried to call them, no answer, left few voice messages to call me back but no luck. Please donot fall for this company very bad service.
I have been with American risk for over a year and had to file a claim. I would describe this company as not caring. It has been almost a month and still no resolution to my claim. I have called and have been given the run around. Left two messages for Mr.Simmons to call me. No responce. I will be considering a change after my claim is finished.
Luckily I have not had to file a claim but based on the reviews here and my experience just calling them, I will be shopping for new home owners insurance. Every time I have called just for something simple like request my next bill amount the person on the phone was rude and acted like I was wasting their precious time.
Used to work with this company until we realized just how awful their customer service & claims experience was and we dropped them. Urge anyone who genuinely cares about insuring their home properly not to use this company
E. Reginald Taylor
Crooked estimates to benefits them. Horrible services, I was transferred 4 times in one phone conversation and had to explain to each of the people. In the end the last guy was so rude he hung up.
I can’t say enough good things about American Risk. Every time I’ve called, they’ve been very prompt to get back to me, and are always very patient and answer all my questions on the phone.
Worst Customer service ever as I tried to reach them for basic question and never get respond. left 3 VM and 10 times calling until I decide to find another company. be aware and stay away.
I wish we could give them 0 stats. Worst company to buy home insurance from. Trying to file a claim is like trying to pass a health care reform bill. Look elsewhere!
This is the WORST home insurance you can go for....Please BEWARE, they have HORRIBLE customer service and they pay like crap! I give them no stars!
Would give it a lower rating but there is no option. One of the worst experiences of my lifw was trying to do business with this company.
I used American Risk Insurance to get homeowners’ insurance, and they are the best. My friends have insurance with them too.
I believe in having insurance to cover all kinds of events, and that’s exactly what I get at American Risk Insurance.
Worst insurance company ever , stay away from this company , they will cancel your policy anytime they want .
I don’t want any other insurance company. American Risk Insurance is the only one for me to use from now on.
I really love the way American Risk Insurance takes care of me and of my property. They are the best.
Definitely worth it. Great company to do business with
please do not buy insurance from them.
still waiting on ny money