State farm: Adam Herndon

Category:	Auto Insurance Agency
Address:	14123 Baltimore Ave Ste B, Laurel, MD 20707, USA
Phone:	+1 240-280-2285
Site:	statefarm.com
Rating:	4.9
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9:30AM–12:30PM Closed

Location

Photos 87

Reviews 24

Stephany Dade

I would like to air my complaints about the very poor service that I received at your location. I was unhappy with the staff’s attitude and also the lack of customer service. Firstly, being with that company since July 29, 2014 (which I am no longer with anymore) I was always given the running arounds. I was reffered to your company by a family member of mine, which she claimed to have a good relationship with your company. Well her relationship with you all, did not have any affect on me. When I anticpated to become a policy holder with this company, I was looking for consistency, excellent customer service, follow ups, and structure with following policies and procedures. I did not get ANY of this. And I am truly disappointed. Examples: One of your staff members told me the reason why my car insurance went up, was because of late fees. Late fees? I recently found out that State Farm doesnt even have late fees! My car insurance jumped from $208.00 one month, $214.00 another, and $238.00 the other. Why? Still to this day, I have no idea why it flucated so much, which the staff members could not even explain to me why it jumped. After calling numerous times, talking to sarah, tara, juan, james etc etc. Asking each and everyone of them to follow up with me, to make sure we were all on the same page as far as the policy goes, not one of them called me back. As the customer, I had to follow up with them. Last, but certainly not least I had to come outta pocket an extra $150.00 because my car insurance was NOT covered for a certain amount of time, and not ONE person called or tried to communicate with me on how and WHY my policy elaspe. (Which there were multiples ways to get in contact with me, and none of them was used) I finially did get a phone call. I only got a phone call because I made phone calls trying to transfer agencies, thats when I finally got a phone call back. I must say this has been by far, the most lack of customer service I have ever expirenced. After calling and calling asking to speak with a manger, and no phone call from any manager toped it off for me. But to say the least, I ended up paying the $150.00 and moving forward with a different company. Moving forward, I hope this company, specially this location, does not treat every policy holder like this location treated me. I try my best to write good reviews, but in this situation there was nothin good to come out of this.

GABRIELA 71

I recommend this agency serious, responsible and very kind people

Masiel Guerrero

Very good service and staff very friendly and attentive.

GUISELLA JORDAN-HAYA

I love cute staff, very friendly and graciassss

Jessica Ortiz

Good service and good prices on car insurance!

Chyla Hunter

I love the staff at Adam Herndon State Farm Insurance. I moved my auto and home insurance to them and saved lots of money. Thanks!

Cesarina Jimenez

Excellent service and very attentive