Navy Federal Credit Union

Category:	Credit Union
Address:	5102 N President George Bush Hwy, Garland, TX 75040
Phone:	+1 888-842-6328
Site:	navyfederal.org
Rating:	4.2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1PM Closed

Location

Photos 7

Reviews 27

mtaulton51

This is the worst experience with a financial institution I have EVER had. Unfortunately I was not eligible to be a member, so they placed a hold on the account until I could verify my eligibility. Due to the hold, I could not see ANYTHING in my account, available balance, pending transactions, my account number, NOTHING. So Monday, February 1 I go to the bank to speak with a representative, she in turn CLOSES my account before telling me she was in the process of closed it. I asked her whether my payment for my rent had gone through and she stated that it had not so she reopened my account and we decided I would close the account after my next direct deposit went through to allow my job enough time to process the direct deposit to a different account. Saturday, February 6, I have an eviction notice on my door because the echeck for my rent was void. Tuesday, February 19 I receive a disconnection notice from my electric company because the e-check payment for them did not go through as well. So today, February 10, I call the bank to see what we can do and I am basically told they cannot do anything. So not only was my account closed WITHOUT my consent, no one wants to take accountability for the fact that this lady messed up my account COMPLETELY and I am left high and dry with a late fee. Not to mention my credit taking a hit because these payments did not go through. The worst part to me if the fact that I cannot sign into my account to even be able to see what is going on and whether or not my transactions are going through. Word to the wise, if you open an account with them, you better have an account open elsewhere as well!

chris scarborough

Not bad so far good knowing people not caring if they car or not they get the job done regardless although happy some will step out of the box and be more friendly if you try to pull them out of the shell Profesionalism is there as well and confidence, if unsure they get you to right place can be some wait times but estamated time is normally less from told like that give it a 4.2 -4.4 at most over its current rating.

Skye Bilbao

The phone system is RIDICULOUS!!!! It spends over 5 minutes trying to sell you things, and you cannot reach a LIVE person. Then after hearing "special" offers with TWC, Direct TV, and 15 other companies, it says the number that GOOGLE has on file for me has been changed. When it comes to reaching a bank, I spend less than 2 minutes on hold with my Gvrmt bank and I am in touch with a LIVE speaking person.

Peter Salazar

I would like to thank the lazy disrespectful civilian staff for helping me with absolutely nothing! I will take my multi deployment money and business else where! Guess they dont care to help vetrans continue running a local small business! Thank you for nothing!

Brad Jones

Wrote checks they will not honor, gave me run around about bogus endorsement that needs to be there when its there black and white. I will not accept their checks now even from customers. Never heard of a bank doing anything like this

Kayla Smith

I was aprehensice on going here because of the reviews but I took a shot and was pleasantly surprised. Alexis was very helpful and got everything done in a timely manner.

Campbell Botany

I received the worst service I have ever in my life from a teller at this location. I wrote on a complaint card adn there never was a follow up.

Funnel Scientist

I have a lot of experience dealing with banks and credit unions; NavyFed is excellent! I would say probably the best and much better than USAA.

Willie Douglas

Navy Fed.Credit Union was very helpful answered all my questions which will be helpful to me in the very near future.THANKS AGAIN. SEMPI FI.

Scott MacQuarrie

I have been with NFCU for over 25 years and they are by far the best financial institution I have dealt with, bar none.

Kerina Kaltenborn

Great place to bank. Customer service is excellent. I am always able to speak with an agent. I love being a member

Angela Scott

Great!! Customer Service...Wish there was more location in dfw...Keep up the great job 3stars

Brittley Walla

Great service and they always help me with any questions or concerns I have. Thanks!

Frank Lopez II

An unbelievable surprise to work with them. Glad they are in my neighborhood.

Victor Pecina

Nice and welcoming employees, ALSO the spot where I met Big Black, RIP.

Renee Pugh

Awesome bank. Quick fast and exceptional customer service.

Mary Ransom

Great people and service! Very courteous and helpful.

Letita Waldon

Love Navy federal there always here all my need

CR Diddle

Great service with helpful and friendly people.

Vanessa Barraza

Best bank ever, and quick service! Love NFCU!

Dan Ahearn

Banking with NFCU since 1985, nobody better!

stephany & Sam Pendergraph

hateeeeeeeeeeee this bank bad experience

G Sh

Best bank I have ever dealt with.

Joel Velasquez

Great bank, even better service

Reynaldo Jimenez

They treat u good good service

Rogue Performance

Outstanding bank.

rich puente

Very good bank

Navy Federal Credit Union

Location

Photos 7

Reviews 27

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