West Bend Mutual Insurance

Category:	Insurance Company
Address:	1900 South 18th Avenue, West Bend, WI 53095
Phone:	+1 262-334-5571
Site:	thesilverlining.com
Rating:	3.1
Working:	8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM 8AM–4:30PM Closed Closed

Location

Photos 63

Reviews 21

Daniel Dillenbeck

I strongly advise against West Bend for home insurance. A hail storm recently came through our neighborhood severely damaging both of our cars, as well as our roof, siding, gutters, and window sills. While West Bend was willing to cover the car damage, they were only willing to cover a small portion of the damage to our home. I had an initial home inspector come after the storm. He clearly documented in photos damage to our shingles caused by the storm. West Bend’s adjuster disagreed, telling me verbatim “He’s a roofer. He wants your money.” This of course ignores the fact West Bend is an insurer that has an interest in avoiding payments, but I let it slide. I did however hire a second home inspector who agreed with the first, clearly documenting damage caused by the hail storm. I was under no obligation to have any damage fixed by the first or second inspector. They were entirely impartial, simply offering their expert opinions. I sent pictures provided by the second inspector (attached) to West Bend who then hired their own inspector. This inspector found damage to our shingles, but didn’t consider it “consequential” enough to be covered by West Bend, the insurance company to whom I pay an annual premium to cover damage to my home. Asking what my course of action was at this point, I was told I could go through a long, drawn-out process to appeal their decision (which I’m sure wouldn’t go my way) if I were to pay a $1,500 fee. Very important to note is that at least six other houses in our neighborhood, including our next door neighbor, had roofs replaced by insurance due to damage from the same storm. Clearly, West Bend has a well-thought-out strategy to avoid covering expensive damage to homes. Do your homework and don’t be afraid to pay a couple extra bucks in premiums if you’d like insurance you can count on.

Heidi Wolpert

Unfortunatelyt, there are only 5 stars to rate the West Bend Mutual Ins. Co. because they deserve 10 stars. - During the last 6 years I had 3 claims regarding my car. They first one resulted in a damaged windshield by a flying stone, when I was driving with my 6 weeks old car on the express way. - The second incident happened, when somebody in a parking lot backed up into the passenger side of my car without checking first. - The third mishap happened 2 weeks ago, when my car was vandalized in the parking lot of a store in West Bend between 2-3:30 PM afternoon. The right passenger side was scratched up from the front all the way to the back, ditto the back of my car. On top of the roof was a rock left behind and when I lifted it up, I discovered 3 dents in front, 2 dents further back and scratches. My car will be taken care off in a bodyshop at the moment and I immediately received a check beforehand for the assessed body work.The insurance representatives could not have been more helpful to accommodate me and I appreciate the West Bend Insurance more then I can explain in words. Gratefuly, H.W., Hartford, WI :)

Bill Krutul

this company has defrauded medicare on my workers comp case,thier attorney firm rusin macorowski friedman ltd, along with my attorney whon i fired phil turcy from goldberg wiesman & ciaro,has changed medical records of thier owm ime.i had to fire my attorney margaret a lundahl whom i caught in colusion with a randal stark. theese attories wont give back my social security determination which has payed 100,000,oo. ive lost my career over this colusion. please any one with simular exeriences notify gov, ryan illinois department of insurance, and call illinois state bar and make complaints immediately. im not going to let them get away with this. medicare is our tax dollars not for this company to rape it

Lakegirl Crystal

Hello this is Crystal and I just wanted to say just what a blessing West Bend Mutual is to me! I love West Bend Mutual with all of my heart! Fantastically Beautiful Building and so many nice people there! They are the most professional people I have ever met and also they have gorgeous paths for walking outside! Best work place ever! It has been an honor and blessing to have been able to work here at West Bend! The job I had was cleaning windows and such. I loved it more than any thing! I just want every one to know that West Bend Mutual is the best place Ever!! Thanks for everything, it was the greatest blessing of my life! ~Crystal Garbarek

Jesse Rossow

Denied a valid claim. Then, when presented with further evidence (video) in regards to the case proving the insured had lied in their statements and I had asked more questions, I was lied to by the insurance company several times and my questions were avoided. Then, my email was blocked. Terrible service, dishonest, and rude. Very unprofessional. Do not use West Bend Insurance unless you like being treated like trash and enjoy being misled and lied to. There is no integrity with this company.

Rowie Green

My car was hit by someone who is insured by West Bend Mutual and it has been over a month of my insurance company trying to get a hold of West Bend Mutual to resolve the claim. They do not answer their phones, they call you back days after you leave a message or they do not respond to messages at all. I feel like they are trying to pull one over on us and trying to not take responsibility for their clients actions. If you are insured with this company I would look elsewhere. VERY UNRELIABLE.

Kim Ballard

We have been with West Bend Mutual for 13 years and have paid thousands of dollars of premiums. Last year we had 2 claims for less than $3,000 -- damage to our fence after a major storm; and a cracked windshield. They are not going to renew our auto/homeowners insurance. Driving records for all on the insurance policy are in good standing with no infractions or at fault accidents. DO NOT INSURE WITH THIS COMPANY IF YOU WANT SOMEONE TO STAND BY YOU WHEN YOU NEED THEM!

Crosby Auto

Advise: Take down ALL of your social media content PERMANENTLY before doing business with this company. These social media Nazis may rate you or flat out deny coverage based on what they find. I was denied coverage base on what I had posted. Been in business 31 years and had a total of 2 small workmen comp claims. I suspect all insurance carriers are engaged in secret snooping through our personal lives now. So its time to LLC up and drop all coverage.

Michael Borkoski

Never had a claim or late payment in 15+ years. There was a mix up due to a mortgage refinance. No attempt was ever made to contact me. Instead I receive a notice that they are cancelling my policy in 14 days due to non payment. Luckily I have a great local agency who handled the issue as soon as I made them aware of it.

Ram Labhe

I have arrived here just three weeks ago ,I am from India during my stay in Westbend I found this town very clean ,no pollution,disceplin cam and quite place ,I very much thankful to United state for maintaining greenery to balance nature in all aspect.

Chris Plamann

I was with west bend for 6 years. Every year they raised my rates and charged me random fees when I purchased new vehicles. I plan to talk to a lawyer about what I can do to recoup the charges from this company. Stay away!

Wes Hessel

They are jerking me around over a 1500 claim, they are game players and not a good insurance company

Teresa Rhinehart

They suck!!!! Slowest insurance company filing claims its been 2 weeks with police report.

Chelsea Meyers

Great company to work with as an agent. The Claim Free Award check is a great perk!

Hannah Kane

Gorgeous event space. Easy to get to, but tucked away and quiet.

John Brandstatter

Amazing campus, great culture and they care about associates

Ken Kolbe

Great meeting rooms and food for conference