Blue Cross & Blue Shield of Rhode Island

Category:	Health Insurance Agency
Address:	500 Exchange St, Providence, RI 02903, USA
Phone:	+1 401-459-1000
Site:	bcbsri.com
Rating:	1.5

Location

Photos 22

Reviews 21

Alison Paquette

In the future I would never select this company for my insurance and probably would avoid working for someone with BCBS as their coverage (luckily I left RI so this is not an issue). The individuals working at customer service are fantastic, but the infrastructure is completely illogical. When you call the phone, there is no option to talk to a person, and I think you just have to stay on the line long enough and push enough buttons to hope to get someone. There is no external email service, so it is not possible to email documents or submit documents electronically. You need to FAX the documents to a central hub, where they are then scanned and emailed to customer service, days later. As someone with no access to a fax machine, I have been told that this is the only option. I have poured HOURS of my life trying to get a medical claim sorted out, and I feel like every time i call them I am back to square one. I am pretty sure they have rejected my claim and they make customer service so impossible to deal with so that people eventually just give up and have to pay, because they literally cannot pour anymore time into dealing with it, and that is disgusting. This company has caused me to avoid seeking necessary medical care out of fear of the repercussions.

Anna Peak

Would you like to be able to use the website or call customer service? Well, good luck to you, doomed one. I have tried logging in to their sodding website a few dozen times over the past few years, and have been able to log in -- with the username and password I carefully wrote down and SAVED IN MY BROWSER -- maybe -- MAYBE -- three times. Resetting the password (which was not incorrect or forgotten)? A nightmare. Today I reset it THREE TIMES. Each time I reset it, I was told upon login that my password was "incorrect." I tried calling customer service and after being on hold -- awful music, by the way; even lower than the usual low standard for on-hold music -- the CS rep told me that their website was experiencing difficulties and she therefore could not look up the answer to my question. An absolute nightmare that wastes a solid half-hour of my life every. single. time I have to deal with even setting up an appointment.

Candase Patenaude

They deceive you when you go to the meetings to choose your Medicare coverage Wait until you go to pick up your medications. They never tell you 320.00 copay n Jan. More lies and additions throughout the year. I WENT TO PICK UP MEDICATIONS IN JUNE .SAME MEDICATIONS NOW IT IS AN ADDITIONAL 400.00 I can not wait to get out of BLUE CROSS. This medication is Humalog and Lantis used for diabetics nothing out of the ordinary. I found out I reached the donut hole I have to pay 6,000. a year and then they will pay part of it No one ever told me this plan had a donut hole For me that is 400.00 per month !!!

pavel205

Wow! Do you folks read the reviews you get? Looks to me like you need a plan-wide initiative to rapidly improve service. I would start with an overhaul of your telephone service, including the miserable upfront telephonic runaround before you can speak to ANYONE who knows something about your company and/or health insurance in general.

M-

M-J Haronian

Customer disservice at its most extreme. Give misinformation repeatedly. Take every opportunity to bilk every person out of every thing they can. Horrible beyond words. A customer is a $$ amount. Unrelated to, and in fact opposed to health care. Will not allow me to give zero stars. Would like to give negative 5.

Irving Stackpole

What possible excuse can there be for BCBSRIs abysmal telephone customer non-service? After waiting to speak to a representative for 7 minutes, I was connected to Jessica and she hung up on me! Then, when I called back, I received an automated message saying that the office is closed! Yikes!

Bill Duarte

I have been on hold after a lengthy period of entering information on touch tone. This is my third attempt today to get a live person for a simple billing question. You will never get a real person at Blue Cross. I could not be more unhappy with the customer service.

John DeLuca

BCBSRI is, without any question, the single most incompetent organization in America. They simply cannot get anything right, their Web site is an experiment in absolute terror. Were they not a monopoly, they would be out of business. Just absolutely the worst.

Janet Flynn

No one at BCBS of RI is looking at these rating and/or reviews. If they where, their website and service would have improved. So therefore, why even ask for a rating/review, it is a waist of time.

AnotherCuppaCoffee

I have requested - four times - that an enrollment card be sent to me. Still no card. I have been enrolled for 0ver 5 weeks and no card. What am I supposed to do if I need to go to the hospital?

Detail Account

I have been waiting over 2 months to be reimbursed. I provided all the information they requested and they are still telling me it could take up to an additional 30 days! Horrible service!!!

lynn mccarthy

horrible customer service. disrespectful to providers. could care less about patients or providers. increases in premiums for consumers but no increases in reimbursement rates.

NANA Trish

BLUE CROSS IS A JOKE. IT TAKES MY MONEY. THEN WONT PAY FOR MY MEDS. IT SAYS IT WILL IF THE DR. ORDERS IT, THEN THEY SAY NO .PUT THEY TAKE THERE PAYMENT

Arsenio Silva

Blue Cross regularly denies medication to senior citizens who need them so they can maintain their positive income flow...corporate greed is an ugly thing.

dgafkingcj

Trying to add my partner to my policy and its legit a nightmare.

Kate Williams

This a amazing. (My mom works here but from home in Virginia )

Leonelly Alamo

I am not able to get through. The line keeps hanging up.

Ken Moore

Solid, improving company with dedicated staff

Caroline Simmons

Is Providence location even open anymore?

Spencer Moore

Awful pieces of human dogshit.