Value City Furniture

Category:	Furniture Store
Address:	4700 Great Northern Blvd, North Olmsted, OH 44070
Phone:	+1 440-716-9014
Site:	valuecityfurniture.com
Rating:	3.1
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 11AM–7PM

Location

Photos 100

Reviews 34

Pastor Arthur A. Ruffin, Sr.

Today has been just a blessed day. My wife and I went to the N. Olmsted store to look at some living room furniture. We had purchased some furniture about 7 years ago and thought it was time to replace it. We saw something that we liked but the sales person told us it was out of stock for 2 months. We asked if we could buy the floor model and they stated that there had to be a replacement and it was not available for 2 months. We were very disappointed and left the store. I then went home and called around to other value city stores to see if the furniture was really out of stock. I went on line to get the name of the furniture and called 3 other sores.Three other stores said that they had the October collection that we wanted. I then called the N. Olmsted store to speak to the manager (Who I believe was named Wayne).. He was not scheduled in until 2 days later. He then returned my call 2 days later and I began to tell him what happened and he calmly stated that he would not only help us but satisfy us. I went to the store and the manager not only introduced himself but gave us a discount on the furniture we had chosen. Upon filling out the paper work, I told the salesperson Barbara that I wanted to go and sit and see the furniture one more time. WOW, to my amazement, the furniture that I complained about that we wanted (October Collection) was not the furniture that we had wanted to buy. Online they looked alike. How embarrassing I felt. I then went to the manager(Wayne) and apologized for such a big mistake. After telling him that his salesperson did not know what they were doing and should not be working there, I felt like crawling out the store. He stated that it was a honest mistake on my part. The furniture we really wanted was out of stock for 2 months. I was very disappointed, but Wayne did not let me leave disappointed. He offered me another brand for the same price. Talking about a praise break, felt like I was in church. I called my wife on the phone to get her ok, and we both said look at God. A double blessing because of our mistake not something the store had done. All that to say, what a great place to shop. THEY HAVE OUR APPROVAL. Thank you Value City North Olmsted. Wayne the manager and Barbara the salesperson. We would recommend this store.

Adam Deel

Sales people on the floor are nice, but if you have a problem with the furniture that is delivered good luck. The customer service is terrible. We ordered a dresser set and mirror, but the dresser with the mirror did not match the other pieces at all. I talked with the customer service department and it seemed like I was being an inconvenience to her for having a problem. After being put on hold and hung up several times with the customer service department, while waiting for the so called manager, they finally stated they would give us a one time courtesy by replacing it. However, when the new one arrived it was the same mismatch in color. They also threatened us with a restocking fee when it is their fault to begin with for not delivering the correct furniture. It is highly unlikely that we will do business there again.

Amber Bloodworth

We purchased a kitchen table, platform bed, and a sectional couch. It was delivered 6 days ago. It is absolutely gorgeous. Our kitchen table is perfect and the chairs are so comfortable. It is very hard to find comfortable kitchen chairs that do not need a cushion. Everything is very sturdy. Our bed i so much more comfortable to sleep. Going to the store itself, everyone was very friendly and we were greeted right away. The lady was very helpful and patient while we took our time to look and answered any questions we had. The movers were on time and moved quickly and efficiently. Fantastic customer service!!! Will absolutely buy from here again in the future!

Erin Wallace

Everything that I have bought here has broke within a year after purchasing it. I bought 2 warranties for my couch. One that was unlimited warranty for the structure, the other one for material, accidental tears, spills, ect. My zippers completely ripped in the back, so the covers do not fully cover the cushions. Was told that is not an accidental tear. How is that not an accidental tear? So, I did it on purpose I guess that is what I am being told. So that is not covered! Have had furniture delivered to me broken in the past and was given a hard time when I asked them to fix it. Never again will I purchase from this place!

amy gentry

I bought a beautiful furniture set. Within 2 days my dog got ahold of my chair from his cage. Pulled it over and shredded the entire side of i was beside myself. I called them for days in tears hoping they could refer me to an upholstery company to try and get it fixed. After 3 days of them trying to help me they finally felt so bad for me that the replaced my whole chair with free delivery. They did not in any way have to do that. Its been 3 years since that incedent but I will reccomend them to anybody!!! Ready to buy some more and I will definitely be getting it from Value City.

Jayda Diamonde

Just bought this living room from them. We LOVE it and after much research we ultimately found the competition selling the same quality furniture for even more. The delivery was excellent arriving on time and in new condition. Downside is they are still greatly overpriced for the quality level, they refuse to budge on anything even though everyone knows the markup in furniture sales is usually around 300%, but again, the local competition was even worse. Bottom line: Decent mid quality furniture/overprice level about a 4.

Jayne Minick

My husband and. I purchase two power reclinders and have had a lot of problems with them. With in a month we had to call them out to repair the springs in the one chair. With in a year the motor went out on the other one. Now when I turn then over to place sliders on the feet of one of them there were only to feet out of the four they forgot to put on. I would not recommend this store to anyone. Buyer beware.

Ryan Ashley

there crap is made from cheap things and all they are worried about it making money off people crappy service DONT BUY me and my wife bought a bed set and it broke the first time to due young kids not caring when they set it up and it broke the second time due to cheep wood and crappy materials again DONT BUY I mean the prices are great but you get what you paid for

brian hertel

This company sells China made crap. I bought 2 chairs and a couch and both chairs broke within a year. I called to get replacement parts and they told me to contact China. Never ever buy from value city ever again. Buy American and keep our dream alive!

Ed Billings

I had a service call for a recliner chair, and repairman was very courteous , helpful and prompt. Made the repair, found another problem, and told me how handle any future problems. Wish all servicemen would be half as helpful. Thanks Valu City.

Charles Cummings

I was planning to buy 3 rooms of furniture . Asked to negotiate the price. The manager was very rude and refused to give an inch. I guess he did us a favor. We went to Wayside and purchased quality furniture from a pleasant staff.

Phyllis Thomas

VCF has always had quality for the money you spend and the service is good, too. I have had few problems with the purchases I have made in the past and will buy again in the future.

Becky Saltsman

I purchased a sofa a few years back...it is still in great shape and just as comfortable as when it was first sold. I will shop there again . Good customer service. Friendly staff.

Rinol Pereira

Very friendly staff. Not pushy, introduced themselves and let us be on our own. Excellent timing on delivery. Did not have any issues whatsoever. Hihgly recommend this store.

Mercedes Arp

I have purchased a bed, bed frame, and a couple end tables from here so far and I have always gotten great customer service. Everyone here is very friendly and not too pushy.

Christy Cornejo

Lindsey went above and beyond to help me locate and obtain a piece of furniture that no other store could find. I will be a loyal VCF North Olmsted customer because of her!

A Private User

Value city is great for finding quality furniture at reasonable prices. They always have lots of items on clearance and I find myself buying something most times I visit.

Shawn Rech

They will sell products that never show up. You pay in advance and they delay for weeks - sometimes months. If you buy here, only buy in-stock items.

Sandra Binder

Have been looking for a chair for quite a while. Found three nice chairs real quick. I pick it up in 4 days and save delivery charge.

Casey Morgan

Chris was very helpful measuring and explaining all my options and actually gave me a great idea that I think I might go with.

Andres Garcia

Wayne the store manager is amazing! Really helped me out by ordering a piece of furniture special for me. Thanks guys!

Raymond Ashraf

The worst furniture place ever and The delivery drivers are off from the streets very reckless be aware

Ray Cox

Ordered a few things and I like their selection of modern furnitures. Would recommend this store...