AAA - Wake Forest

Category:	Insurance Agency
Address:	11126 Capital Blvd, Wake Forest, NC 27587
Phone:	+1 919-453-5270
Site:	locator.carolinas.aaa.com
Rating:	3.9
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–4PM Closed

Location

Photos 12

Reviews 24

V G

I made an appointment for an oil change and brake inspection for 7:30am because I was having a co-worker give me ride to work. Not only were they not ready when I got there (7:30am sharp), but they could not find any record of my appointment. So I have to wait for them to get ready to check me in which is entirely unacceptable because I was making my co-worker late for work! When I go to pick up my car, they proceed to tell me I need tires (even though I just passed inpection). Then I asked did they put air in my tire, they said they record what the tire pressure is when the car is brought in as well as when they are finished. BUT that is not true, because they recorded my tire at 34, but my tire pressure light was on when I dropped it off and it was at 26!!! I will not go to this location again, because 1) they have no concern for a customers time 2) I dont TRUST them! Makes you wonder if the other AAA locations are operating the same!

Teresa Saunders

It was my first time at this location and I was very impressed with the service and patience of the staff while I was there. I had my car towed in on a flatbed and was expecting the worst. After a short time the service person that assisted me called and gave me fantastic news. I even had them recheck to be sure it was accurate and that my car was safe. After doing so they called and reconfirmed I was indeed lucky and has been pleasantly spared a possible expensive repair bill. I also saw the staff handle 2 extremely difficult customers. One was a phone conversation and one was a person in the store. In both situations the customers were extremely unresonable, rude and required a lot of patience, which both gentlemen exhibited throughout the conversations. I was extremely impressed and actually thankful for the job I have as I listened to them continuously respond with patience and professionalism. I will definitely go back!

James Geyer

I had AAA perform a pre-purchase check on a car I was consider buying. They performed the check and provided a detailed description of the state of each maintenance item and a detailed cost of items needing a repair. Based on this information I purchased the car and them had AAA fix all items needing repairs. The repairs were all completed within 18 hours of when I left the car for repairs. The final repair bill was within a few dollars of their estimate. I am completely satisfied with the work performed and because I am an AAA member I received a 10% discount on all labor and a 24000 mile 24 month warranty on all the repair work.

Khadija Ali

The service I received from AAA Car Care Center was beyond superb! I brought my car there for a major repair. The price the customer care rep quoted was the same when I came to pick my car up a few days later. Most car shops will quote you and then add on to the price, not AAA Car Care Center. Everyone in the office is pleasant when you call on the phone and when you visit the center. I am confident that I will use them again for any repair needed for my car! Thank you! You all are great!

Aubrey Brooks

Location of THE BEST health insurance agent EVER. Michael Parker. He is soo nice. So knowledgeable. Kept me calm thru the entire..process.. which is a task in itself. He offered so much help. He ALWAYS answered my calls... and there were MANY. Went wayyyy above and beyond the call of duty. This location is sooo Lucky to have him. I recommend him to anyone and everyone who I speak with about health insurance. HE is a GREAT example of what all agents should strieve to be. THE BEST!!

Daniel Brodie

Drop my car of on Thurs to get it looked at was making grinding noises, picked up sat(today). So far it has been a great improvement, I had alot I needed done to my front and rear axle. So happy they could pinpoint my problem and took care of it, while making sure I fully understood what was going on. Thanks Adam for the amazing service you provided me on my first time visiting the location!!!!

Chuck Cordell

I took my 2009 Nissan Quest in for an oil change and to have the rear brakes done. John Sibilia was very thorough and took the time to explain all of the options they offered at AAA Car Care. I was surprised and grateful to find out they have a shuttle that will take you back home while your car is being repaired. Great customer service and fair pricing. I will definitely return.

Dawn Hoffmann

I brought my 2013 Ford Focus in for an oil change and inspection. Was in and out in under an hour. They were very professional and informative. As a woman, I am always cautious of being taken advantage of when having work done on my car, however they did not pressure me into anything that I did not ask for or need. Highly recommend them and will use them in the future!

Jack Kemeny

I stopped by Wake Forest AAA to schedule an alignment for my Town & Country. They were able to do it on the spot and finished in 1/2 hour. Price was right for a AAA member ($10 off) and was done right. I can recommend the shop. Also used the travel dept. for help getting reservations going to Fl. Did what I needed, no problem.

Jim French

I took my Acura TL-S to them for an oil change with a coupon. They were professional and informative. I was out in under an hour. They even showed me how to reset the oil change level in the car. I will be taking my Tundra there for some more serious axle work and hoping that will work out.

Jeannie Blinson Thomson

Not only did I get brakes at a very reasonable price, they busted their humps to get me out the door so I could go get my little boy from school in a timely fashion. Thank you for working me in with no appointment and getting me out quickly. Great service all around!!

Brittany Taylor

Referred my aunt to AAA as a solution to having her car well taken care of. She came to this location for a 10k maintenance on 4/17/17 at 1pm. I have to say I have never experienced more poor customer service anywhere. I wish I had gotten his name.

Darcee Ruble

I had excellent service, it was timely and friendly. There was an error but they were more than happy to fix it and went our of their way to make things right. I was offered all the discounts possibly for being a AAA member without asking!

David Rosário

The older man in car care thought he was dealing with a kid and when I went to go an pay he gave me a different total and tried to say I agree to that amount. In the end another gentman came and brought the total to where is needed to be.

Alexandra Wilkins

Brought my car in for a "check-up" so to speak and was really impressed, everyone was very nice and clearly knew what they were talking about. I trust them with my vehicle and will definitely come back with any future issues.

Augustino Bitetto

Oil change took 1 1/2 hours. Sloppy work put 2 oil stains on my driveway causing me to go back to have it checked out (more time wasted). Price was not quoted correctly, costing me more.

Monami Basu

Went in for a 100 point car inspection before buying a pre owned car. They are very thorough and very knowledgeable. They did a very good job in the inspection.

Kevin Prescott

Very nice staff! Service was good and prices not too high. They guarantee their work.

Eric T

Found better travel deals myself online. Way overpriced for travel.

Greg D

Tires installed and balanced. Good service with no upsell.

connor mcintyre

Good service. Competent mechanics. Competitive pricing.

Patrick Thomas Kelly

No pressure up up-sale on work. Very pleased.

sreenivas sunkavalli

Bcustomer friendly staff