ESL Federal Credit Union

Reviews 6

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Bryan Phillips

I decided to go with ESL for my mortgage due to all the great reviews I have seen. What I received was two months straight of mixed messages, unnecessary delays, and added fees. The underwriter I dealt with had no idea what type of repairs were important and tried to halt the process several times over trivial repairs while taking weeks to give us answers which ultimately pushed us past our rate lock date and costing me an additional $400. Conditions were vague and my questions commonly went unanswered for days if not weeks. Processors repeatedly asked for documents that had already been provided and made me feel like it was my fault that the process was delayed. I rose these concerns with management and they did nothing. Maybe the general banking services are good with ESL, but their loan departments are terrible and I will never deal with them again.

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Christopher Cotto

ESL hours of operation is hideous. Explain how anyone working a 9-5 is supposed to visit a local branch. Who thought hours of a financial institution should coincide with corporate hours of operations??? Not very thoughtful to individuals who work, and provide $$$ to that institution. Fix it.

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LeeAna Hess

Hello! I wrote this on FB as well but I wanted to let everyone know. I got off the phone with Lee from the contact center of ESL and he was AWESOME. He answered my question with so many details and was very kind. Thank you! :D

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Blondie Smith

Great and good service!!!

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Elk Hunter

Nice place

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Bill Carreo

Convenient

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